Technology, Communication & Privacy
Text Messaging
Appointment Text Messages
Students who opt in may receive text messages about upcoming appointments.
Text messages may include:
- Appointment reminders
- Scheduling notifications
- Important appointment-related updates
Manage Your Preferences
You can manage your communication preferences anytime.
To enable or disable text messages:
- Log in to myHealthPortal
- Select Profile
- Update your Text Messaging preferences
You may also reply STOP to any text message to opt out.
Privacy
Your phone number is used only for Center for Well-Being communications.
We do not sell or share your phone number with third parties or affiliates for marketing or promotional purposes.
Artificial Intelligence (AI)
How We Use AI
The Center for Well-Being uses approved artificial intelligence (AI) tools to improve efficiency, support clinical documentation, and enhance access to care.
AI helps us with:
- Scheduling and administrative workflows
- Clinical documentation support
- Secure messaging
- Improving access to services
- Operational efficiency
AI supports our staff — it never replaces the professional judgment of licensed health care providers.
Protecting Your Privacy
The AI tools we use:
- Are built into our electronic health record
- Do not share your information outside our secure system
- Comply with state and federal privacy laws
- Meet health care security standards
Ambient Listening
Some appointments may use ambient listening technology to assist with clinical documentation.
If ambient listening will be used during your visit:
- We will ask for your consent before it begins.
- You may decline or withdraw consent at any time.
- Declining will not affect your access to care.
Responsible AI
We believe technology should improve your experience.
We are committed to using AI:
- Responsibly
- Transparently
- Securely
- Only when it meaningfully improves efficiency or student access to care
We also recognize that AI has financial and environmental costs. We use these tools thoughtfully and only when they provide a clear benefit to students and the delivery of care.
FAQ
No. Text messaging is optional and can be turned on or off in myHealthPortal.
No. Your phone number is never sold or shared with third parties or affiliates for marketing or promotional purposes.
No. AI is used to assist staff with documentation and administrative tasks. All clinical decisions are made by licensed health care professionals.
No. The AI tools we use are integrated into our electronic health record and operate within our secure system.
Yes. If ambient listening technology will be used, we will ask for your consent before it begins.
Yes. You may decline or withdraw your consent at any time without affecting your care.