Frequently Asked Questions

What is eBilling?

Electronic statement billing (eBilling) was implemented by the University of St. Thomas beginning in the fall of 2009. All charges to the student account (including tuition, fees, housing, meal plans, and other miscellaneous charges), as well as all credits to the student account (including payments, disbursed financial aid, adjustments, and other miscellaneous credits) are summarized on a student account statement, which is presented electronically for review. Students may access their available eBills in the eBill/ePay System via Murphy Online. Authorized Users have a separate logon page which can be accessed by clicking here.

What is ePayment?

Payments made online via electronic funds transfers are called ePayments. ePayment types currently accepted at UST include ACH transfers from checking or savings accounts and also credit card payments. Please note that only US based bank accounts may be used for ACH payments and that credit card payments are accepted through a third-party application called PayPath. There is a convenience fee of 2.75% (minimum $3.00) for paying by credit card via PayPath.

Do I have to participate in eBilling? Can I get a paper statement instead of (or in addition to) the eBilling statement?

All students must participate in eBilling as statements are produced in electronic format only. One of the benefits of eBilling to students is the 24 hour access to online bills and account balances. Students may use any of the public computer labs during posted hours if needed to access their eBill.

How am I notified when a new statement is available?

When a new statement has been posted to the system, an email message will be sent to the UST student email address. In addition to the student email address, notifications will also be sent to the email account(s) specified in the authorized user profiles. Students also have the option to set up one additional email address and/or a text message phone number on the “My Profiles” screen in the eBill/ePay system.

I’m a parent; how can I get a copy of my student’s statement?

Your student has several options for providing a copy of his/her statement to third parties including parents, spouses, etc. through the UST eBill/ePay System:

  1. Your student can set you up as an authorized user on his/her account, then as an authorized user, you can view their statements at anytime. (Federal FERPA regulations require that every individual party granted access to account information be assigned a unique user ID.)
  2. Your student can forward you a copy of the statement as an attachment to an email.
  3. Your student can print off a copy of the eBill and provide it to you in hard copy format.

How do parents or other third party users login?

As a parent or other third party user, your student must first set you up as an "authorized user" in the eBill/ePay System. After receiving the notification email that your student has "authorized" you, you may then access the system. After logging into the system, you can change your password, review the statement, view past statements, make a payment, or view any past payment you have made on the student’s behalf (dependent upon access granted by student). A link to the login screen will be included in the notification email, or you may access it by clicking here.

For more information on this subject, please view the video tutorial under the Authorized Users section of the main eBilling webpage linked above.

How can I make a payment on my student’s tuition statement?

Similar to students, you have several options for paying your student’s statement:

  1. If your student has set you up as an authorized user, you can login to the UST eBill/ePay System and pay the statement electronically.
  2. You can also print off a copy of the statement and mail a payment (check, money order, or cashier’s check made out to University of St. Thomas) to:

    University of St. Thomas
    Business Office Mail #5002
    2115 Summit Avenue
    St. Paul, MN 55105

Do you accept payments from non-United States bank accounts?

No. All ePayments must be direct debited from a United States bank account. We are unable to accept payments from foreign bank accounts.

Can I pay by credit card?

As a convenience to students and families, UST has contracted with a third party vendor to accept Visa, Master Card, Discover, American Express, Diners Club International, JCB, UnionPay, BCard, and DinaCard card payments online. A non-refundable convenience fee of 2.75% (or minimum of $3.00) will be assessed by the vendor to payers making payment by credit card. The University of St. Thomas does not have the ability to directly accept payments made by credit card for tuition and fees.

 

Can I pay over the phone?

No. Due to authorizations that must be obtained for electronic funds transfers, the University is unable to process payment transactions via phone.

How do I pay my statement if I don’t wish to use ePayment?

Paying the statement electronically is optional. You can pay your statement by printing a copy of the statement from the web, then sending it in with a check or money order to the address printed on the statement, which is:


University of St. Thomas
Business Office Mail #5002
2115 Summit Ave
St. Paul, MN 55105

You can also pay your statement in person at the University of St. Thomas Business Office window at either our St. Paul or Minneapolis campus location. Paying online can be much easier and convenient than paying by mail or in person and generally saves time.

Why can't you talk to me about my son's/daughter's student account? I make the payments!

The Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99) is a Federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education.


FERPA gives parents certain rights with respect to their children's education records. These rights transfer to the student when he or she reaches the age of 18 or attends a school beyond the high school level. Students to whom the rights have transferred are "eligible students." Generally, schools must have written permission from the eligible student in order to release any information from a student's education record, which includes student account information.

In order for UST Business Office staff to discuss student account information with a parent or other third party, the student must first set that person up as an "Authorized User" or complete the Student Information Release Authorization (SIRA) form that can be found here.

How do I turn off my pop-up blocker?

It depends upon the web browser you are using:


For Internet Explorer:
1. Click on Tools which is located on the menu bar. A dropdown menu will appear.
2. Mouse over Pop-up Blocker. Pop-up Blocker options appear.
3. Click Turn Off Pop-up Blocker.


For Mozilla, Netscape, or Firefox
1. Click on Tools.
2. Click Options. The Options window opens.
3. Click Web Features. The Web Features menu appears.
4. Click in the Block Pop-up Windows checkbox so that the checkmark disappears.
5. Click OK. The browser's pop-up windows blocker is turned off.
6. Click Allow. The address is displayed in the Site window.
7. Click OK. The Allowed Sites window closes.
8. Click OK. The Web Features menu closes.

I'm a student - how do I give my parent access to my account?

For student account related issues like viewing your eBill or making an ePayment, you need to set up any third party - including mom or dad - as "Authorized Users." Establishing them as Authorized Users also provides the authorization needed by the Business Office to discuss your student account in detail with the authorized third party.

To establish an Authorized User:
Access the eBill/ePay system via Murphy Online
Select the Authorized Users tab
Click on the "Add Authorized User" button
Enter the email address of the third party you are authorizing
Select "Yes" or "No" for the two questions
Select "Add User"

An email will then be sent to your Authorized User with instructions on how to complete his/her new profile.