Three students sitting behind a desk with the sign Tech Desk Too written on the wall.

Tech Desk Services

The Tech Desk is your best single point of contact for all technology related questions, comments and requests.

All inquiries to the Tech Desk are tracked and recorded for immediate resolution or routed to our staff for additional actions and follow up.

We offer assistance via phone, email, walk-up desks, and through self-service resources. ‌

The Tech Desk

We offer support to the whole campus by phone at email at the Tech Desk for your technology related needs. Our student workers are happy to assist you in resolving your requests in a timely manner. 

ITS asks that if you are experiencing difficulties with your personal computer or game console to bring it in person to our walk up desks located on both campuses for troubleshooting.

 Fall 2019 Hours

Phone & Email Support

Our Tech Desk call center is open during the following hours:

M-F: 7am - 8pm
Sat: 8am - 4pm
Sun: Closed

Walk-up Assistance

We provide technical assistance, even on personally owned laptops, through our Tech Desk CentralTech Desk Minneapolis, and Center for Student Achievement walk-up counters located on both of our campuses. Students employees are available to assist with ensuring laptops have the latest virus protection and all operating system patches. They’ll also suggest professional help if specific problems cannot be resolved at the desk.

Tech Desk Central Center for Student Achievement Tech Desk Minneapolis

St. Paul campus
OEC LL08

St. Paul Campus
MHC 1st Floor

Minneapolis Campus
SCH 300

M-F: 8am - 4pm
Sat & Sun: Closed

MTWR:  8am-8pm
Fri:  8am - 6pm
Sat & Sun: Closed

MTWR:  7am-8pm
Fri:  7am-6pm

Sat:  8am-12pm
Sun: Closed

 

Self-Service Resources

St. Thomas members can view instructions and answers to popular questions regarding university technology on our site in OneStThomas

If you wish to submit a request directly to ITS, use the request service button below. You'll receive an email confirmation within 24 business hours and can then track the status in our Web Help Desk system.