UST Username and Password Management


Never supply your password to strangers! Phishing e-mails use tactics that "bait" the recipient into giving up private information in a response to a message or by leading the recipient to a fraudulent Web site. Phishers sending these messages may use personal information from the compromised account to steal your identity. Supplying personal information also results in harvesting community email addresses which results in the further influx of spam to the UST community. 

Claim your UST Account

New to the University? Are you an alumnus/alumna? Claiming your University of St. Thomas account can be accomplished by visiting the Account Claim Webpage. You will be required to provide your UST ID number as well as personal information or a code provided to you by your department in order to claim your account. Once your account is claimed, you will have the ability to register for the Self-Service Password Reset process. 

Self-Service Password Reset Registration

Already have a University account and need to manage your password in the event that you forget it? The self-service password reset registration page will allow you to establish challenge questions that are secure and unique to you. With these challenge questions, you will have the ability to manage your UST password online 24 hours a day, 7 days a week, 365 days a year. You must complete this process in order to use the self-service password reset option, click here to register your challenge questions.

Reset Password

For security purposes, your password associated with your UST account will expire. Whether you are a: Student, Faculty/Staff or an Alumni your password will expire every 120 days.

Passwords can be reset in a variety of ways both on and off campus as listed below.

  • Setup Your Challenge Questions
  • Reset a Forgotten Password
    • Visit to answer your challenge questions and reset your password
    • If you have not setup your challenge questions, contact the Tech Desk at (651) 962-6230, or (800) 328-6819, Ext. 2-6230 for assistance.
  • Reset an Expired Password via Outlook Web App
    • In Outlook Web App (OWA) You are able to reset your password by logging in with your expired credentials. You will then be prompted to create and confirm a new password.
  • Change your Password On a Campus PC
    • From any on campus UST managed PC computer, you are able to select "Change a Password" by pressing Ctrl+Alt+Del on your keyboard.
  • Walk-up Help Desks
    • UST has walk-up help desks located on both the Minneapolis and Saint Paul Campuses. Please bring your photo ID with you and we will be able to reset your password.
    • For hours and specific locations of Scholars(Minneapolis) and Tech Desk Too(St. Paul) click here.
  • If none of the above is successful for you, please contact the Tech Desk at 651-962-6230, or (800) 328-6819, Ext. 2-6230 for assistance.

Password Requirements

During the account activation process, the initial password the account is setup. You may select any password you like as long as it meets the following conditions:

  • Your password is required to be at least 8 characters long.
  • Your password is required to include at least (1) uppercase letter, (1) lowercase letter and (1) number.
  • Your password may not include your first name, last name, username, or last 4 digits of your Social Security number.
  • Your password may not include spaces or any of the following special characters: % * ; " ` # @ & , \ ; ---
  • When re-setting your password, it cannot be any of your previous 10 passwords.

Vanity E-mail

All UST student, faculty and staff email accounts have an option of including a vanity email account. The vanity email account is a user-friendly email address. New users to the University will configure this email address from a pre-populated list of options during the initial claiming of their account. If you already have a UST account and are interested in a vanity email, please contact the IRT Tech Desk. Please keep in mind that vanity emails are only allowed to be created once and will be based on your legal name, for example