Logo of web-conferencing tool, Zoom.usDesigned with an educational focus, Zoom is the leading e-learning and collaboration tool that makes online course and meeting participation simple and reliable.

St. Thomas members can easily host and join zoom meetings from their computer or mobile device while participants experience fast, stable and high quality video communication with instructors and peers. 


The benefits of web conferencing allow participants to join from any location and any device for instant video meetings. 

Zoom brings enhanced features and sharing capabilities:

  • Add zoom to any meeting directly from your Outlook calendar or the web portal
  • Present and record high quality video and audio files for playback and sharing
  • Chat with all participants or in private breakout conversations
  • Audio Conferencing
  • Mobile collaboration with co-annotation
  • Simultaneous screen sharing (even from mobile devices) 
  • Same features and functionality available on both laptops (Windows and Mac) as well as mobile devices 
  • One touch to start or join a meeting
  • Host webinars and scale your attendance directly in zoom

 St. Thomas members are already using Zoom in the classroom, in meetings, and in the creation of department projects, including podcasts.

Get Started

You already have access to Zoom with your St. Thomas login credentials.

Login by visiting https://stthomas.zoom.us/signin to get started hosting your first meeting today.

How To Get Zoom Support

  • Self-Service Tutorials: Read below in our Frequently Asked Questions (FAQ) section for tutorials and self-service materials 
  • Technical Issues While Using: Contact Zoom technical support directly (*see options below) for how-to questions and technical issues.
  • Consultative Support: Contact your ITS Departmental Technology Consultant or the Tech Desk at TECHDESK@stthomas.edu.
  • Academic Use: Integrate Zoom into teaching by contacting STELAR at STELAR@stthomas.edu for assistance from an instructional designer.

Get Direct Support from Zoom

Email Call Chat with a Zoom Tech


Email allows the requestor to Cc any other people desired/involved, e.g. meeting co-hosts or co-coordinators.

It may take up to one business day for Zoom support to respond to email.

Speak to a Zoom tech in real time. Dial 888-799-9666 and select 2 during the prompts for Support.

Caller will need to have the 9- to 11-digit Meeting ID of the meeting about which they’re calling, or the system won’t allow them to pass on to a live representative, and will refer them to an alternative option (chat or email).

Go to support.zoom.us. Select Help from lower right corner to open a live chat session with a Zoom support representative.

Chat offers less wait time, on average, than calling. The caller won’t be required to know the Meeting ID up front. 

Frequently Asked Questions

How many participants can be in a Zoom meeting?

Each Zoom meeting has a capacity for 100 participants. 

What if some of my participants join from international locations?

Faculty and staff accounts are able to host video and audio meetings with international participants. Zoom has robust international capability for these participants who are using their computer and wi-fi devices.  

Special rates occur when including participants connecting through local numbers from international locations. Zoom's website lists their global rates as they vary by country location. 

If you need local calling to avoid international toll charges, please contact the Tech Desk





How do I setup Zoom and get started?

Download & Install

Before first use, go to https://stthomas.zoom.us/download and download Zoom for your device.  

Zoom is available as an app for mobile devices (Android & iOS) and desktops systems (Windows and Mac) and as a web browser extension for Chrome and Chromebook. 

Login & Setup

From Zoom Client (desktop)

  1. Once the Zoom Client for Meetings is installed, click the Sign In button. 
  2. Click Login with SSO
  3. Enter stthomas when prompted for your company domain
  4. Login with your username@stthomas.edu and password.

From Zoom App (mobile)

  1. Once the Zoom app is installed, Open the app and press the Sign In link. 
  2. Under "OR, SIGN IN WITH," Choose SSO
  3. Enter stthomas when prompted for your company domain
  4. Login with your username@stthomas.edu and password.

From your Web Browser

  1. Go to stthomas.zoom.us/signin
  2. Enter your username@stthomas.edu and password.


Once setup, learn how to schedule a zoom meeting

How do I schedule a meeting?

Note: Each person is automatically assigned a Personal meeting ID (PMI). This is your permanent virtual room. You can start it at any time or schedule it for future use. To change your PMI, go to your Profile on the web portal and click Edit.

Schedule a Zoom Meeting

From Zoom Client (desktop)

  1. Once downloaded and installed, launch Zoom from your desktop
  2. Click Schedule.

From Outlook

  1. Go to the Zoom Download center. Download the Zoom Microsoft Outlook Plugin MSI file (Note: if installing to a St. Thomas computer, administrative credentials will be required to complete. Please contact the Tech Desk for further assistance)
  2. Select the Schedule a Meeting button in the ribbon of the Outlook application
  3. Input your meeting details
  4. Click Send
  5. A calendar invitation will appear with the Zoom information generated automatically.

From Web Browser

  1. Login at stthomas.zoom.us
  2. Click Schedule a Meeting in the upper right
  3. Fill in Topic (required) with the name of your meeting and other scheduling details. 
  4. Copy the Join URL or click Copy the invitation for distribution to attendees by pasting into an email or meeting request.

From Zoom app (mobile)

  1. Open the Zoom app
  2. Click Start or Schedule a Meeting
  3. Click Schedule Meeting >
  4. Name the meeting and fill in meeting details. Click Done.
  5. Your mobile phone's calendar app will automatically open. Save the meeting to your St. Thomas calendar and share out the meeting for others to join.

From Canvas

View our instructions to add Zoom into your canvas course

For Canvas: How do I use Zoom in my course?

When an instructors sets up their Zoom meeting through Canvas, it will be automatically added to the course calendar for students to easily access. Setup your next class in there using the instructions below:

  1. Login to Canvas and go to your course
  2. Click on the Settings option in your course navigation, then click the Navigation tab
  3. Move the Zoom tool to your active course navigation section. Then click Save
  4. Select the Zoom link
  5. Click on Create Meeting (Custom) button
  6. Modify the following settings:
    1. Topic (meeting name)
    2. Participant Video
    3. Host Video
    4. Allow Join Before Host(On: recommended)
    5. Audio Options
    6. Password (optional)
    7. Meeting Type (Scheduled)
    8. Set the Start Date and Time
    9. Create Announcement
  7. Click on Submit button to create/schedule the Zoom meeting 
  8. Your scheduled Zoom meeting link will be displayed under the Online Class Meetings page. When you’re ready to start, click the meeting name under the Topic column. Zoom will launch through a new browser window or tab.

Note: If this is your first time adding Zoom to your Canvas course, you will be required to click on Authenticate. An instructor or instructional designer may complete this step.

What features do I have in a meeting?


After joining or starting a meeting, you can join audio by phone or by computer. Choose Join Audio by Computer to connect your computer’s speaker and microphone to the Zoom meeting. You can test your audio connection before joining by clicking the Test Computer Audio link.


  1. Before or during a meeting, click Settings in the Zoom app menu.
  2. Click on the Video tab to preview your camera or click the drop-down arrow to choose a different camera.
  3. During a meeting, click Video in the meeting toolbar to start or stop your video.

Invite and Manage Participants

If you’re a meeting host, you can manage participants (mute/unmute, control meeting entries, etc.) Attendees can only view other participants.

  1. During a meeting, click Invite to send the meeting information to more participants by email, Zoom chat, phone, or room system.

Share Screen

  1. After selecting Share Screen located in your meeting toolbar, you can choose to share your desktop, an individual application/window, or start a whiteboard.
  2. During your screen share, select Annotate to use screen share tools for drawing, pointing, etc.
  3. Any attendee in your meeting can start annotating on a shared screen. The attendee can access Annotate in the upper meeting toolbar.


  1. Click Chat to instant message with other participants while in the meeting.
  2. In the Chat panel, click the dropdown to select whether you want the message to go to everyone in the meeting or a single participant.

Record Meeting

If you’re a host, you can record the meeting and it will be saved to your account.

  1. Click Record in the meeting toolbar.
  2. Click the arrow on the Record icon to choose to save the recording to the cloud or to your computer.
  3. Access your cloud recordings from the web portal (stthomas.zoom.us) under Recordings.

Can I purchase a webcam or headset for video conferencing?

Yes, faculty and staff may purchase a web cam or headset for video conferencing. Send an email to ITSpurchase@stthomas.edu to learn about the most current available options. Remember to include your department's budget index number.

Note: most laptops and mobile devices include built-in video features on the device.

How to use Zoom for Audio Conferencing

Zoom's Audio Conferencing allows you to host a conference call with local and remote participants who can easily join and leave the session at their convenience using the device of their choosing. 

Each Zoom account comes with 10-digit Conference IDs that are static and can be shared with participants at any time. 

  1. Login to Zoom
  2. Go to Personal Audio Conference tab on the left-hand menu. Then, click Enable personal audio conference if prompted. 
  3. To begin a call, click on Start Conference
  4. You can then start the conference by either calling in or being called. We recommend having the system call you using the option on the right. If you choose to manually join from your phone, you will dial the toll free number and enter in the Conference ID followed by the # key. As the host, you will then enter your Host Key number followed by the # key. Note: The host key can be found back on the Personal Audio Conference tab after clicking the "Show" button. 

In-Meeting Features

  • Mute an individual or all participants
  • Record the session
  • Invite additional participants to the meeting (by dialing them in directly or inviting via email)
  • Lock the number of participants so that others can't continue to join
  • Hang up the call and/or end the meeting.

What's the difference between Student Accounts vs. Faculty and Staff Accounts

One of the benefits of Zoom is that once you have a meeting invitation link, anyone you send that link to can join the meeting from any device without needing to have a zoom account.

When it comes to being the host of a meeting, there is one slight difference in feature options available:

  • Students who are hosting meetings will not be able to offer toll-free dialing options to their participants who are joining from remote locations. Their participants can join at no charge when using Wi-Fi to connect into the meeting. If the participant joins using the cellular service on their device, they will be charged at an international rate per minute.