Logo of web-conferencing tool, Zoom.us

Web and phone conferencing for classes, meetings, and webinars.

Zoom is the leading e-learning and collaboration tool that makes online course and meeting participation simple and reliable. Easily host and join zoom meetings from a computer or mobile device for fast, stable and high quality video communication with instructors, peers and external participants.

Get Started

You already have access to Zoom with your St. Thomas credentials. Learn how to use Zoom with our tutorials below:

How To Get Zoom Support

  • Self-Service Tutorials: Read below in our Frequently Asked Questions (FAQ) section for tutorials and self-service materials 
  • Technical Issues While Using: Contact Zoom technical support directly (*see options below) for how-to questions and technical issues.
  • Consultative Support: Contact your ITS Departmental Technology Consultant or the Tech Desk at TECHDESK@stthomas.edu.
  • Academic Use: Integrate Zoom into teaching by contacting STELAR at STELAR@stthomas.edu for assistance from an instructional designer.

Get Direct Support from Zoom

Email Call Chat with a Zoom Tech


Email allows the requestor to Cc any other people desired/involved, e.g. meeting co-hosts or co-coordinators.

It may take up to one business day for Zoom support to respond to email.

Speak to a Zoom tech in real time. Dial 888-799-9666 and select 2 during the prompts for Support.

Caller will need to have the 9- to 11-digit Meeting ID of the meeting about which they’re calling, or the system won’t allow them to pass on to a live representative, and will refer them to an alternative option (chat or email).

Go to support.zoom.us. Select Help from lower right corner to open a live chat session with a Zoom support representative.

Chat offers less wait time, on average, than calling. The caller won’t be required to know the Meeting ID up front.