Day One Call Center

October 24, 2016

TEN part time (8 to 19 hours per week) Day One Call Center Advocates

Depcription: We are seeking 10 Call Specialists who will be responsible for responding to victims/survivors of general crime, domestic violence, sexual violence and/or human trafficking/sexual exploitation via phone, text, email or chat messaging through the 24/7 Day One Crisis Line and General Crime Line. The Advocate Call Specialist uses trauma-informed and survivor-centered practices to provide victims/survivors with referrals, information, support and safety planning. The Day One system, processes and best practices are utilized by Advocate Call Specialists to ensure immediate access to safety and services for survivors.

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THREE full time (morning, afternoon and overnight shifts) Day One Call Center Advocates

Desctiption: The position is responsible for responding to victims/survivors of general crime, domestic violence, sexual violence and/or human trafficking/sexual exploitation via phone, text, email or chat messaging through the 24/7 Day One Crisis Line and General Crime Line. The Advocate Call Specialist uses trauma-informed and survivor-centered practices to provide victims/survivors with referrals, information, support and safety planning. The Day One system, processes and best practices are utilized by Advocate Call Specialists to ensure immediate access to safety and services for survivors.

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ONE full time Day One Call Center Supervisor

Description: The position is responsible for supervising the Cornerstone’s Day One Call Center and its staff. The Call Center Supervisor oversees the 24/7 statewide hotline for the Day One Crisis Line for victim/survivors of domestic violence, sexual assault, and human trafficking and the statewide hotline for victims of general crime. The Supervisor’s primary role is to ensure the Call Center provides trauma-informed and survivor-centered services via telephonic and text messaging advocacy, support, information and referral to victims/survivors. The Supervisor provides management and oversight of all operations of the Call Center including ensuring that the Day One system, processes and best practices are utilized by Advocate Call Specialists to ensure immediate access to safety and services for survivors. This position requires a heightened level of decision making, resourcefulness and exercise of discretion.

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