Contact Public Safety to ensure that a timely response is begun before the situation becomes uncontrollable.
Leave the immediate area whenever possible and direct others to do so.
Obtain a description of the person, nature of behavior, and the last known location of the person.
Contact Public Safety 651-962-5555 as soon as possible
If taken hostage: Be patient. Time is on your side. Avoid drastic action.
The initial 45 minutes are the most dangerous. Follow instructions and be alert. Captors are emotionally unbalanced. Don’t take any action which could harm your well-being.
Don’t speak unless spoken to and then only when necessary. Don’t talk down to or attempt to rationalize with the captor. Avoid appearing hostile. Maintain eye contact with the captor at all times if possible, but do not stare.
Try to rest. Avoid speculating. Comply with instructions as best you can. Avoid arguments. Expect the unexpected--severe mood swings, irrational actions, etc. Displaying a certain amount of fear can possibly work to your advantage.
Do not make quick or sudden moves. If you must go to the bathroom, need medications, or first aid, ask your captors.
Always be observant. The personal safety of others may depend on what you remember about the situation.