Voicemail

Resident students have access to voicemail from on and off campus that is automatically setup by Residence Life and ITS. Voicemail is automatically created for residence hall students when they move-in to their campus apartment or hall.

Your initial passcode to access your voicemail is your 9-digit St. Thomas ID number.

Please notify Residence Life if you move locations so that we can adjust your voicemail to your new location.

If you do not have voicemail at your campus number, please contact the Get Help for assistance.

Voicemail services include:

  • Personalized Greetings
  • Out of Office messaging
  • Secure access from on and off campus

 

Setup & Message Options

First Time Setup Process

First time accessing your voicemail? Follow the steps below to set it up!

  1. Dial the voicemail system number
    On campus: 2-7777
    Personal phone: 651-962-7777
  2. Enter the last five-digits of your residence hall phone number beginning with 7
  3. Next enter your passcode (your initial passcode is your 9-digit St. Thomas ID number) then press the pound key.
  4. The voicemail tutorial will walk you through the next three steps to customize your voicemail box.

Set up your Passcode
You will be prompted to enter your own personal 6-10 digit passcode which you will use to access your mailbox from this point on. The system will ask you to verify your passcode by having you enter your new personal passcode a second time.

Record your Name
Next you will be asked to set up the name for your voicemail box. At the prompt record your name then press 1, then select one of the following options:

  1. Save
  2. Review
  3. Record
  4. Discard

Record your Greeting
You will now be prompted to record a personalized greeting. Once you have recorded your greeting you may save, review, re-record or discard your greeting. After your greeting has been saved the system will congratulate you on successfully completing the voicemail setup. You can hang up or if you stay on the line you will be directed to your voicemail box.

How to Access Voicemail

  1. Dial the voicemail system phone number 2-7777.
    (If you're calling from a non-St. Thomas phone dial 651-962-7777)
  2. When prompted, enter your mailbox number (the five digit extension of your number beginning with 2).
    NOTE: If you share the line with others, press the digit that corresponds to your name as announced by the system.
  3. When you hear the greeting you will be prompted to enter your 6-10 digit passcode.

First time accessing and setting up your voicemail?

Your default passcode is your St. Thomas ID number found on your card.

How to leave a message for another mailbox

  1. Dial the call-in number: 651-962-7778
    Note, if you are calling from another on-campus phone, simply dial 2-7778
  2. When prompted, enter the phone extension (last 5 digits) of the person for whom you'd like to leave a message
  3. You will be directed to that person's mailbox. Follow the prompts to leave a message

How to change your passcode

When your voice mailbox is first setup, the default passcode is your 9-digit St. Thomas ID number. During the initial voicemail setup process you will change this to a new 6-10 digit passcode. 

Changing Your Passcode After Initial Setup

  1. Access your mailbox
  2. Press 5 to Manage Personal Options
  3. Press  5 to Manage Administrative Options
  4. Press 3 to Change Passcode
  5. Enter your new passcode followed by the # sign. For verification you will be prompted to re-enter your passcode followed by the # sign

If you do not remember your passcode or the above process does not work, please contact the Get Help for assistance.

How to play a message in voicemail

  1. Access your voicemail box
  2. Press 1 to retrieve a message
  3. Then select one of the following:
    Press 1 to listen to New messages
    Press 2 to listen to Saved messages

To adjust the volume when listening to a message:

Press 1 to increase the volume
Press 2 to decrease the volume

When you are listening to a message the following options are available:

Press 2 to Reply to message (a for answer)
Press 3 to Delete this message (d for delete)
Press 4 to Forward the message to an extension (g for give)
Press 5 to Save current message (k for keep)
Press 6 to Rewind your message six seconds
Press 7 to Replay the current message (p for play)
Press 8 to Skip to the next message (t for top)
Press 9 to Fast Forward your message six seconds

How to manage recently deleted messages

  1. Access your mailbox
  2. Press 5 to Manage Personal Options
  3. Press 7 to Manage Recently Deleted Messages
  4. Press 1 to Listen to Deleted Messages
    1. This option will play back all of your deleted messages since 2am that day. If you choose to delete the message after listening to it the deletion is permanent. If you would like to save a deleted message press 5 after listening to it
  5. Press 4 to Restore All Messages
  6. Press 5 to Erase All Messages