New Technology Knowledge Base Available

June 1, 2020 / By: Katzie Nelson, ITS Communications
Screenshot example of knowledge base homepage

ITS is excited to announce our new knowledge base launched today and is now available at services.stthomas.edu and from the Apps and Tools menu of OneStThomas under "Tech Knowledge Base"

We've heard your feedback asking for a better way to search and find instructions on technology services that the university provides. Please help us build this resource by sharing your feedback on other topics you'd like ITS to create knowledge articles on through our feedback page.

HOW TO USE THE KNOWLEDGE BASE

For security reasons, the step-by-step instructions on how to use our university systems require you to login first. If you're a current St. Thomas faculty, staff, or student you will be able to sign in and find hundreds of articles with tutorials, frequently asked questions, and best practices.

Some information that is important for visitors, incoming students, and new employees to know will remain public and not require a login.

Sign in and Search for Answers

Once you are logged in, use the search bar at the top of the page to find the answers to your questions.

  • Search by keyword. Just as you would Google or search any website, use keywords to find  instrucions on using campus technology and systems
  • By default you can see all articles created, regardless of your role at the university. We've included tags on articles for each of the main university roles (#faculty, #staff, #student) that contain specific tutorials available for you. This is a good way to distinguish articles that are most relevant to you. For example, how to use Canvas varies for a student vs. how a faculty wants to build their course in Canvas. Use these links below to find articles tailored for you. Add a keyword after your role tag to narrow the search (eg. #faculty canvas)

FUTURE PLANS

The knowledge base is the first step towards providing a more streamlined way for our community to request technology services directly, report issues accessing or using these tools, view service outage notices, and more in one place.  

Please let us know if you have any questions. Share your ideas for future articles in our feedback page.