ITS Launches New System for Tech Requests & Tutorials

January 22, 2021 / By: Katzie Nelson, ITS Communications
Home page for the ITS service catalog, knowledge base, and ticket request tracking system.

ITS is excited to announce the launch of our new Tommie Tech Services portal available at services.stthomas.edu. This resource will be your one stop for accessing technology instructions and requesting ITS assistance. 

How to use Tommie Tech Services

Please watch the following video for a brief 4-minute demonstration on how to use the new Tommie Tech Services system.

Why the Change?

Tommie Tech Services replaces the previous Web Help Desk Ticketing System and brings with it more robust features as an IT Service Management tool.

The new system includes exciting benefits for the St. Thomas community like:

  • Improved Searchability: We are building all of our detailed step-by-step instructions in the new Knowledge Base. These articles will surface in search results and provide valuable information about the technology tools we use at St. Thomas.

  • Efficient Request ProcessInstead of sending a generic email to the Tech Desk, you’ll be able to leverage the new Service Catalog to find what you need and expedite your request directly to the teams responsible for that service.

  • Report Incidents (ie. problems and issues) that impact your ability to work and/or use a technology system.

  • Transparency of Status: Check on the status of your existing requests and reported issues any time. Each interaction with the Tech Desk results in the creation of a "ticket" that allows you to receive updates from the tech teams and communicate additional information with them. 

 

Please let us know if you have additional questions!