GlobalProtect VPN Windows 32/64 bit

Windows 32/64 bit (First Time Use Only on personal computer)

1.    Download and install the 32/64 bit software for Windows, located here.

**NOTE: Software installation is only necessary on personally owned devices.
                UST laptops should have the VPN software pre-installed.

Not sure which version of Windows to choose? Click to install one, it will notify you if you should instead select the other.

2.    Configure the GlobalProtect Application with the following information under the settings tab:

    • Your UST username
    • Your UST password
    • Portal: ust-vpn.stthomas.edu

3. Click Apply

FAQ

How do I connect and disconnect once the software is installed?

Once installed, you can connect and disconnect from the VPN using the icon from the toolbar.

On Windows, the icon will be in your system tray, lower right side of toolbar.  You may have to click the arrow to expand the menu and see the globe icon.  It has  tiny shield when connected, a red X when disconnected.  You can right-click to disconnect or reconnect, or look at the other options.  

How do I remotely access my UST computer from home?

  1. Open Remote Desktop Connection by clicking the Start button. In the search box, type Remote Desktop Connection, and then, in the list of results, click Remote Desktop Connection.

  2. In the Computer box, type the name of the computer that you want to connect to, and then click Connect. (The name of the computer will be the asset number e.g. A000XXXXX).

How do I know I am connected?

Check the Status tab after clicking on the Global Connect icon in the Menu bar.

How do I un-install the Global Protect VPN from my computer?

1. Navigate to the Windows "Control Panel"
2. Locate the "Programs and Features"
3. Locate the Global Protect Software
4. Ensure to select the software and click Uninstall

How long can I be connected to the Global Protect VPN?

There is an idle time out of 2-hours and a session time out of 8-hours. Once disconnected you'll need to reconnect.

Do I need to install the software every time I use the GlobalProtect VPN?

No, the installation of the software is a one-time step. Once installed you need only ensure your UST credentials are current and the Portal is properly configured.

What do I do if I get stuck?

Contact the ITS Tech Desk, by phone: (651) 962-6230 or by e-mail at: techdesk@stthomas.edu.

How do I change my password in GlobalProtect?

Open the GlobalConnect application from the toolbar and choose the Settings tab (if this is not visible, go under View).  Delete and enter your new password.