CrashPlan

CrashPlan PROe‌‌‌We’ve got your back (up)!

With CrashPlan’s automatic cloud backup, never worry about losing your work to a hard drive crash, virus, or lost/stolen laptop.

What is CrashPlan?

CrashPlan is an automatic, continuous data backup service that preserves your files with no disruption to you. It works on Mac, PC, and Linux computers and backs up your data whether you’re on campus, at home, or traveling abroad. It also enables you to access your data on any device, anywhere, any time.  CrashPlan backup partners with our encryption program to ensure data is secure.

CrashPlan will be installed on all St. Thomas faculty and staff laptops this summer.  Throughout next year, CrashPlan will be installed on all University desktops. Shared departmental computers and lab computers will not receive CrashPlan.

Frequently Asked Questions

How do I access my CrashPlan backup?

You can open the desktop application by clicking on the icon in your taskbar to view your backup status, restore files, and change backup settings. Detailed instructions for restoring from the CrashPlan desktop application are here.

What is backed up?

All your user data is backed up, including the most common folders: 

  • Contacts 
  • Desktop 
  • Documents 
  • Favorites 
  • Music 
  • Pictures 
  • Videos 
  • And any custom folders
  • Optional: Secondary drives (e.g. drive F:\Data) CAN be backed up by manually selecting it in the CrashPlan backup settings, but they are not automatically selected.  Select the drive in the desktop application settings.
  • Details on changing your backup selection can be found here.

What is NOT backed up?

  • Operating system files are not backed up (e.g. C:\Windows) 
  • Other cloud service folders are not backed up by CrashPlan (e.g. Dropbox, OneDrive, GoogleDrive)
  • Network drives cannot be backed up with CrashPlan (e.g. \\ust-deptstore1\ or \\ust-mystorage) since they’re already backed up by St. Thomas. 

Where is my backup stored?

It is backed up to “the cloud,” which broadly describes a network of secure CrashPlan storage servers around the world. For an additional layer of protection, the encryption keys are stored locally on a server in the St. Thomas data center, protected by our firewall and security systems.

For more information, St. Thomas has the Hybrid Cloud as described here.

Is my data secure?

Yes, your data is encrypted before it leaves your computer and remains in an encrypted state until you or an authorized ITS technician restores it back to your computer.

Details on CrashPlan's encryption security is here. Additionally, St. Thomas has the Hybrid Cloud as described here.

If you have concerns about backing up a specific type of confidential data, you can exclude certain files or folders from the backup. Directions for customizing your backup selections can be found under "What is Backed Up?"  If you have questions, please contact the Tech Desk.

How long does a backup take?

Backups and restore times depend on 3 variables:

  1. Size of the backup 
  2. Processor speed & throttling limit settings 
    1. It takes time to encrypt and send each file. We also want CrashPlan to run unnoticed on your computer, so while you’re at your computer, it’s programmed to only take up to 20% of your processor power. Then, while you’re away, it’s allowed to use up to 80% of your processor. 
  3. Internet connection speed
    1. It is best to perform the initial backup while your computer is on campus where the internet connection is fastest. After that, CrashPlan only backs up new or modified files.  

As a benchmark, we’ve found an average 80Gb backup to take about 160 minutes to backup and restore during our testing on campus, or roughly .5Gb/min.

After the initial backup, the continuous 15 minute backups save changes and new files, which is very quick.

Why just laptop computers?

Currently UST laptop computers are a priority because they are encrypted. As ITS expands the CrashPlan program throughout the next academic year, desktop computers will be included.

Will CrashPlan work on my mobile device?

Yes, find the CrashPlan PROe app in your mobile devices’ App Stores.  

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When configuring the app, enter the Server Address: crashplan.stthomas.edu

NOTE: The app only allows you to access the data that has been backed up from your computer; the app does not backup your mobile device.

Can I opt out of CrashPlan?

Before deciding to opt out entirely, know you can choose to exclude folders from being backed up.

Please keep in mind all St. Thomas laptops must be encrypted. In the event your computer has a hardware failure, is lost, stolen, or destroyed, ITS will not be able to recover your data without backup.

By opting out you will be responsible for your own data backup.

Can I put CrashPlan on my personal home computer?

For personal computers, St. Thomas community members get a discount to purchase CrashPlan for Home.

Here’s all you need to do: 

  • Visit code42.com/savenow
  • Select the annual plan that works for you
  • Enter your UST email to receive up to 30% off at checkout

Note: If you already have a CrashPlan for Home subscription and would like to apply this discount when you renew, follow these instructions.

Can I put CrashPlan on a second St. Thomas computer?

Yes, each person can have CrashPlan on up to 4 St. Thomas devices.

For example, a faculty member may have a desktop computer in a campus office, a laptop for traveling, and then access the data on their tablet (3rd device) and mobile phone (4th device).

Should I keep using OneDrive, Deptstore, Dropbox, or other file sharing processes?

Yes!  Think of your CrashPlan backup as an insurance policy or disaster recovery option.  Keep using OneDrive, network folders like Deptstore, and other file storage options like you always have.

 

More questions? 

If you would like to learn more about CrashPlan please contact the Tech Desk for further assistance.