Maintenance & Policies

System Maintenance
Blackboard is not available daily from 4:00 a.m. to 5:00 a.m. CST for routine system maintenance. Also, system upgrades may occur once a month on Sundays from 6:00 a.m. to 12 noon CST. ITS will announce any system upgrades in advance through the Bulletin Today.

Course Access Policy
With permission of a dean, a department chair may be granted temporary "guest" access to the blackboard site of a department member's course for purposes of independently validating assertions made about the course. ITS will grant only the temporary access right, and will not participate in any search or review of documents.

Course & Organization Quotas
The current course or organization quota limit is 1 GB per course or organization site.

Requests for increases beyond the standard course or organization site quotas should be submitted to the Get Help.

Supported Browsers & Operating Systems
Blackboard™ Learn is tested with a variety of technologies.

  • Certified: fully tested and supported.
  • Compatible: partially tested but should function properly.
  • Provisional: future technologies considered supported by Blackboard Support.
  • Unsupported: either impossible or not tested.
  • View details for supported browsers.

Restoring a Course
Restoring a course is recommended only when it is necessary to recover grade-related student information. Restoring a course will fully recreate the course including all course content and student information.

If you need to restore a course from your locally saved Archive, please contact your department technology consultant with questions. If a course restore is needed your tech will send the archive file to the Blackboard System Administrator to be restored back to the Blackboard system.

Course Retention
Courses older than 2 years are removed from the Blackboard server. If you are a faculty member who needs to retrieve a course older than J-Term 2015, email with the following information:

Blackboard course ID (e.g. 201140THEO101-01, 201140BIOL215-02)


  1. Term (e.g. Fall 2011)
  2. Four-letter subject code (e.g. BIOL, MGMT, PHIL, THEO)
  3. Three-digit course number (e.g. 101, 215)
  4. Section number (e.g. 01, 02, 51, I2)

You will be sent a .ZIP file (or, if your course size exceeds email limits, you will be sent a link to download the .ZIP file) of your course archive, which can then be imported by following the instructions in ITS' Backup Your Blackboard Course (PDF) documentation.  Or, you can open the .ZIP file from your desktop and remove your documents (Word files, PDFs, etc.) for use elsewhere.  Note that this .ZIP file is identical to the one you receive when following the Backup Your Blackboard Course (PDF) process.

For more information, visit the Blackboard Retention FAQ page.