Adobe Connect Frequently Asked Questions

How do I access Adobe Connect?

Follow these directions for accessing the UST Adobe Connect system.
•	Go to
✓	You may be prompted to install the Connect Add-in.

How do I create a meeting room?

Creating a Meeting Room

With our new Adobe Connect License, you can now setup and create any number of rooms you may need.  Each room is limited to 100 participants.  You MUST be logged into a meeting room for others to be able to participate. (e.g. you cannot create a room, leave it open and log off to allow participants to come and go as they please or use the meeting room when you are not present.)


To create a new meeting room:

  1. Click the "Create New Meeting" Button.
  2. Type a meeting name (required) in the name field.
  3. (Optional) You can create a custom URL for the meeting. If this field is left blank, the URL will be an automatically-generated combination of letters and numbers.
  4. (Optional) Enter a meeting summary, a start time and a meeting duration. The start time is arbitrary: attendees will be able to enter the meeting room both before and after the meeting start time and duration.
  5. Choose a meeting template that best describes the type of meeting you are creating. 
  6. The meeting template will pre-configure your meeting room. There are six default options in the template drop-down menu:
    1. Default Event Template, Default Meeting Template and Default Training Template are the default Adobe Connect templates.
    2. IRT may offer specifically designed templates to meet common teaching needs in the future.
    3. If you have created additional templates, they will be visible under "My Templates".
  7. Select a meeting language from the drop-down menu. English is default.
  8. Set the meeting access. If unsure, select "Anyone who has the URL for the meeting can enter the room".  Be aware that the first option, "Only registered users may enter the room", will not allow anyone without an Adobe Connect license to enter the meeting room.
  9. Under Audio Conference Settings, select "Do not include any audio conference with this meeting".
  10. When completed,  click to create the meeting.

What Factors affect the quality of an Adobe Connect meeting?

The quality of an Adobe Connect meeting, including VoIP audio, video, synchronization of pods and recording meetings, is subject to network (Internet and local) traffic. During times of heavy Internet traffic, a meeting can experience latency (delay) in transmitting to or from the server, resulting in “choppy” audio or video, or slow display of content.

The quality of a meeting broadcast is also dependent on the connection speed of the meeting host/presenter, and the connection speed of the participants. The faster the connection the more optimal the meeting experience will be. Although Adobe Connect can be used with a dial-up modem connection, it is recommended that meeting Hosts/Presenters and Participants have at least a broadband connection (DSL, cable modem).

Because Adobe Connect meetings take place over the “commodity” Internet, IRT cannot guarantee Quality of Service (QoS). Adobe Connect meetings and events are subject to network congestion and video and audio delays/dropouts are possible.

What are some educational uses of Adobe Connect?

  • Conduct meetings and/or office hours (on or off campus) via a chat session that could include audio, images, Web pages and PowerPoint files.
  • Present material to students who may not have been able to attend class; sessions can be recorded for later viewing.
  • "Bring in" outside experts or guest lecturers into the classroom.
  • Small group collaboration on projects.

Understanding Adobe Connect Terminology

Meeting Room: An Adobe Connect “meeting room” is the onscreen meeting space. A meeting room can be accessed anywhere a computer and Internet access are available, and meetings can be recorded for later access or review.

Pod: Each meeting room has several “pods,” or screen tools for sharing and collaboration.

To view available Pods in your Meeting Room, go to the Pod menu, shown here: 

User Roles:

Host: Each room has one host who has top-level control of the room. A host:

  • Opens and closes a room for use
  • Controls many aspects of how the room is set up
  •  Extends/withholds what meeting participants with lesser roles can do in a meeting


  • May share from his/her computer various presentation elements such as screen, audio and video
  • Unlike host, cannot control what other roles are able to do


  • By default can chat
  • Other sharing permissions must be extended by the room Host