Telephone Repair & Billing


Telephone repair service is available to faculty and staff who have a problem with their telephone. Faculty/Staff billing statements are sent automatically to your UST email address.

Getting Started

If you are encountering issues with your telephone please try resetting it with the following steps.

  1. Pick-up your receiver.
  2. #*112
  3. Hang up.
  4. Let your phone ring 3 times.
  5. Pick up the phone, and then hang up.

If you have further problems with your phone or voicemail, complete an online Request for Services:

    1. Login to RFS.
    2. In the right column of the page click: Information Resources and Technologies.
    3. Select: Voice Services.
    4. When prompted, enter your Username and Password.
    5. Complete the online form in the left column of the page. Be sure to include the required fields, and a description of the problem.

If you move into a new room, you should contact the IRT Tech Desk to cancel the old voice mail and get a new pass code to set up your voice mail in your new room. Your long distance code will stay the same for your entire stay at St. Thomas.