The Master of Science in Health Care Innovation degree is a one-year, blended program designed on the foundation of three core principles needed in health care: customer experience, innovation and lean execution. The degree will provide a comprehensive set of skills to enable health care professionals to lead successful innovation initiatives.
All courses are taught in a blended format unless otherwise noted.
This course is considered the “boot camp” for the program and classes will meet on campus.
Leadership is about insight, initiative, influence and impact. You will explore principled leadership in this class, gaining a framework and skillset for developing your ability to make meaningful impact within dynamic and complicated organizations. Leading self and others incorporates insight into individual strengths and diversity, interpersonal and team dynamics, taking initiative and having influence both with and without formal authority, and examining the larger impact on organizational systems and the common good.
This course provides students with an accurate understanding of the various components of the health care system (providers, consumers, payers and third parties) and how they interrelate. Students will learn about issues, motivations and incentives that influence all parts of the system. They will also gain an understanding of the political and social environment in which they operate.
This course familiarizes non-financial professionals with financial statements, accounting terminology and analytical techniques. Students are provided with an understanding of how organizations use information gained from financial accounting systems in decision making, planning and control, and performance evaluation. Topics covered include data accumulation and allocation processes, application of accounting data to solving managerial problems, and strategic implications and limitations of both data and accounting systems.
Learn and apply the fundamental finance tools and concepts essential for a manager, with emphasis on the health care sector. Among the topics addressed are: value maximization and the finance model of the organization, evaluating financial results, the basics of time value of money, financial decision-making criteria, and budgeting basics. The course will provide an analytical framework that can be consistently applied to make financial decisions.
This course will introduce students to principles that effectively link storytelling to influencing business outcomes. Our business culture demands concise and meaningful communications that can both inform and influence decision makers. This course is designed to teach business professionals principles and skills that enhance their thinking about data and the use of a variety of communications channels to facilitate positive business decisions. Students will explore the meaning of information and its effect on organizational strategy and culture; be able to build a structured thinking process or informational dashboard to tell a compelling story; and gain skills in confidently understanding and using information to influence outcomes. The two core purposes for the course are to: (1) learn the principles of presenting information that makes an emotional connection to the listener framed by organizational strategy and culture; and (2) refine the student’s own storytelling capabilities
One of the fundamental purposes of a marketing-driven organization is the creation, communication and delivery of value to individuals and/or organizational customers. This course offers a managerial approach to the study of strategic market decision making. Specifically, you will build a conceptual foundation for understanding and analyzing marketing situations. In addition, you will discuss substantive and practical elements involved in the process of developing, pricing, distributing and promoting services (and goods) that provide customer solutions and deliver differentiated customer value.
Designed for entrepreneurs, managers and consultants interested in creating and reinforcing entrepreneurial responses within established organizations, this course examines how managers affect the nature and rate of innovation through organizational culture, structure, communication, rewards and control systems. Emphasis is placed on how individuals initiate, launch and manage ventures within organizational settings.
An integrative approach to the formulation and implementation of organizational strategy and policy, this course focuses on organizational performances as it relates to mission, goals and objectives. You will get practice defining multi-faceted problems and their causes, analyzing internal and external environments, reviewing key corporate and business strategies, formulating alternative strategic options and addressing the challenges of implementation. Emphasis is on the ethical dimensions of problem solving at the general management level. The course will draw upon the analytical tools and managerial knowledge developed in all previous courses, with application to both for profit and nonprofit organizations.
This course provides additional depth and tools for analyzing and improving business processes and creating lean production systems to supplement the survey information provided in the operations management classes. It will focus on three primary areas: analyzing processes, developing strategies needed to create a lean agile organization, and introducing the tools needed to implement those strategies. Students will learn to analyze and measure processes, recognize the main tools of lean systems, and then how to apply those tools in both classroom and real life situations in order to reduce waste and maximize the capacity of the production system. By the end of the course, students will be able to analyze and measure an existing production system, understand what strategies to follow that will create a lean, agile organization, determine which lean tools are needed to transform the system and how to implement those tools, and how to measure and sustain the improvement.
This course provides an introduction to the management of business operations. It focuses on the strategic role of the operations function in the survival and success of manufacturing and service organizations. The course will explore a variety of strategic issues related to the design of operational systems and their connection with other functional and business strategies. The course will provide a multi-functional perspective on challenges and opportunities in managing operations, and it will emphasize use of state-of-the-art concepts and quantitative methods for making critical choices in a dynamic business environment.
The ability to adapt an organization in response to the environmental market, and internal changes and opportunities is a crucial capability for maintaining a competitive advantage. This capability requires alignment of employees and key organizational systems with evolving market strategies and customers, which is a complex activity that emerges over time. This course explores how leaders align their workforce strategy with evolving market strategies to sustain retention, engagement and performance of high talent employees. Topics covered may include: system dynamics, effective change management strategies and approaches, how to identify and develop high talent employees and succession, strategic redesign of work and the organization, and measuring the return on investment of investing in people.
Students will prepare a major study of an issue or project of their choice that integrates knowledge, attitudes and skills developed during their previous experiences in the program. Students will demonstrate competence in critical thinking, exploring and solving complex, significant issues in health care and presenting their findings and recommendations to the faculty and their colleagues in both written and oral presentation.