Sanjeev Bordoloi

Associate Professor, Operations and Supply Chain Management

bord9806@stthomas.edu

(651) 962-4132

Minneapolis Campus
1000 LaSalle Ave
Terrence Murphy Hall 470J
Minneapolis, MN 55403

B.Tech., Electrical Engineering, Indian Institute of Technology (IIT) - Banaras Hindu University
M.B.A., Operations Management and Finance, Xavier Labour Relations Institute
Other, , Jamshedpur Technical Institute, Tata Iron & Steel Co.
Ph.D., Operations Management, University of Texas

See publications in UST Research Online

Sanjeev K. Bordoloi received his Ph.D. in operations management from the University of Texas at Austin, an M.B.A. from Xavier Labour Research Institute (XLRI), India, and a B. Tech. in electrical engineering from Indian Institute of Technology, Varanasi, India. His research interests include: service management (health care, call centers, airlines and hospitality), process analysis and design, lean/six-sigma quality, manufacturing flexibility, project management, technology management, and theory of constraints. His research papers have been published in several journals, including Journal of Production & Operations Management, Journal of Service Research, European Journal of Operations Research, Decision Science Institute Proceedings, Journal of International Technology & Information Management, Journal of Productivity Analysis, International Journal of Production Economics, INFORMS Transactions on Education, Health Services Management Research and Health Care Management Review. Bordoloi's teaching experience includes MBA, Executive MBA, Healthcare MBA, BBA and executive development courses on operations management, service management, operations planning, decision analysis, business statistics, project management, and total quality management. Before the University of St. Thomas, he taught at the University of Illinois at Urbana-Champaign, the College of William & Mary, the University of Alaska at Fairbanks and the University of Texas at Austin. He specializes in field-based courses where students apply classroom lessons to real-world situations in order to augment student learning. Bordoloi won teaching awards and recognitions in the Graduate School of Business at both William & Mary and University of Illinois. He also authored the popular textbook Service Management: Operations, Strategy, Information Technology, 8th edition, McGraw-Hill, 2014. Bordoloi worked full time in the semiconductor and steel industry (Motorola, Applied Materials and Tata Steel) for seven years at the executive level, mostly in project and technology management. His significant executive projects included the design of semiconductor manufacturing assembly lines for productivity improvement and cycle time reduction; design of staffing policy for labor flexing and skill-based training; development of enterprise models for semiconductor product mix variations; and formulation and implementation of engineering projects at coke ovens, blast furnaces and steel melting shops. He has consulted for several firms, including Sentara Healthcare, Archer Daniels Midland, Northwestern University Medical Unit, Fairbanks Memorial Hospital, ServiceWare (Knowledge Management), Humanics Inc., and Intandem Inc. (Event Management). Bordoloi was named a Sam M. Walton Free Enterprise Fellow by the Students in Free Enterprise (SIFE) in recognition of his leadership and support of the SIFE program at the College of William & Mary. He led the William & Mary SIFE team to win several awards, including national champion in the "Duel in the Desert" case competition; national semifinalist in the SIFE National Exposition; four-time national finalist in the Entrepreneurial Assistance Special Competition, sponsored by the Kauffman Center for Entrepreneurial Leadership; and national finalist in several other categories.

Fall 2017 Courses
Fall 2017 Courses
Crs - Sec Title Days Time Location
OPMT 625 - 211 Operations Strategy - T - - - - - 1800 - 2100 TMH 460
Description of course Operations Strategy : CRN: 43010
This course provides an introduction to the management of business operations. It focuses on the strategic role of the operations function in the survival and success of manufacturing and service organizations. The course will explore a variety of strategic issues related to the design of operational systems and their connection with other functional and business strategies. The course will provide a multi-functional perspective on challenges and opportunities in managing operations. The course will emphasize use of state-of-the-art concepts and quantitative methods for making critical choices in a dynamic business environment. -- Prerequisite: OPMT 600.
Schedule Details
Location Time Day(s)
OPMT 625 - 213 Operations Strategy - - - R - - - 1800 - 2100 TMH 401
Description of course Operations Strategy : CRN: 43011
This course provides an introduction to the management of business operations. It focuses on the strategic role of the operations function in the survival and success of manufacturing and service organizations. The course will explore a variety of strategic issues related to the design of operational systems and their connection with other functional and business strategies. The course will provide a multi-functional perspective on challenges and opportunities in managing operations. The course will emphasize use of state-of-the-art concepts and quantitative methods for making critical choices in a dynamic business environment. -- Prerequisite: OPMT 600.
Schedule Details
Location Time Day(s)
OPMT 625 - 222 Operations Strategy See Details * *
Description of course Operations Strategy : CRN: 43012
This course provides an introduction to the management of business operations. It focuses on the strategic role of the operations function in the survival and success of manufacturing and service organizations. The course will explore a variety of strategic issues related to the design of operational systems and their connection with other functional and business strategies. The course will provide a multi-functional perspective on challenges and opportunities in managing operations. The course will emphasize use of state-of-the-art concepts and quantitative methods for making critical choices in a dynamic business environment. -- Prerequisite: OPMT 600.
Schedule Details
Location Time Day(s)
-- - - - - - -
TMH 4601800-210031 Oct '17
TMH 4601800-210014 Nov '17
TMH 4601800-210028 Nov '17
TMH 4601800-210012 Dec '17
J-Term 2018 Courses
J-Term 2018 Courses
Crs - Sec Title Days Time Location
Spring 2018 Courses
Spring 2018 Courses
Crs - Sec Title Days Time Location
OPMT 610 - 425 Operations Management See Details * *
Description of course Operations Management : CRN: 21967 3 Credit Hours
This course regards the student as a consumer of operations management results rather than a producer of the results. The operations function is examined from the general manager's perspective. The role of the operations function in goods-producing companies as well as in service organizations is examined. The course discusses the decision for which the operations manager is accountable. How those decisions are made and the various tools and methods used to make the decisions also will be addressed. You should not expect to become proficient in using these tools; rather you should expect to understand why the tool is appropriate to the decision. Prerequisite: OPMT 600
Schedule Details
Location Time Day(s)
SCH 3010800-120015 Mar '18
-- - - - - - -
SCH 3010800-120016 Mar '18
SCH 3010800-120017 Mar '18
OPMT 610 - 804 Operations Management See Details * *
Description of course Operations Management : CRN: 21968 3 Credit Hours
This course regards the student as a consumer of operations management results rather than a producer of the results. The operations function is examined from the general manager's perspective. The role of the operations function in goods-producing companies as well as in service organizations is examined. The course discusses the decision for which the operations manager is accountable. How those decisions are made and the various tools and methods used to make the decisions also will be addressed. You should not expect to become proficient in using these tools; rather you should expect to understand why the tool is appropriate to the decision. Prerequisite: OPMT 600
Schedule Details
Location Time Day(s)
SCH 3160800-120015 Mar '18
-- - - - - - -
SCH 3160800-120016 Mar '18
SCH 3160800-120017 Mar '18
OPMT 625 - 212 Operations Strategy - - - R - - - 1800 - 2100 TMH 460
Description of course Operations Strategy : CRN: 21971 1.5 Credit Hours
This course provides an introduction to the management of business operations. It focuses on the strategic role of the operations function in the survival and success of manufacturing and service organizations. The course will explore a variety of strategic issues related to the design of operational systems and their connection with other functional and business strategies. The course will provide a multi-functional perspective on challenges and opportunities in managing operations. The course will emphasize use of state-of-the-art concepts and quantitative methods for making critical choices in a dynamic business environment. Prerequisite: OPMT 600
Schedule Details
Location Time Day(s)
OPMT 760 - 221 Analytics in Service Industry M - - - - - - 1800 - 2100 TMH 350
Description of course Analytics in Service Industry : CRN: 22571 1.5 Credit Hours
This course is designed to explore the application of analytical tools in the service industry from the perspective of Operations Management. It prepares students for the new challenges in the service sector and suggests creative opportunities for applying analytics in different services. Outstanding service organizations are managed differently than their manufacturing counterparts. The results show not only in terms of measures of service performance, but also in the enthusiasm of the employees and degree of customer satisfaction. Service industries discussed in this course will include healthcare, airlines, hotels, restaurants, entertainment (Disney), sports, internet services and service supply chains. This course will build upon concepts from Operations Management, and will integrate material from strategy, marketing, technology and organizational issues. Since the service sector is the fastest-growing sector of the economy, special emphasis is given to application of analytics to keep pace with the industry growth. Prerequisite: OPMT 610 or OPMT 625
Schedule Details
Location Time Day(s)
Academic and Professional Positions
  • Associate Professor, University of St. Thomas, St. Paul / Minneapolis (2007 - present)
  • Visiting Associate Professor, University of Illinois - Urbana, Champaign (2006 - 2007)
  • Assistant Professor, College of William & Mary, Williamsburg (1998 - 2006)

Professional Memberships
  • DSI - Decisions Sciences Institute
  • INFORMS - Institute of Operations Research & Management Services
  • MSOM - Manufacturing & Service Operations Management
  • POMS - Production & Operations Management Society

Public Service
  • YMCA - Ridgedale, Minnesota, Board Member

Publications
  • Bordoloi, S. (2016). Optimal mix of operations management contents for a blended course for teaching healthcare MBA students. INFORMS Transactions on Education, (16)(3), pp. 87-92
  • White, S. W., & Bordoloi, S. (2015). A review of DEA-based resource and cost allocation models: Implications for services. International Journal of Services and Operations Management, (20)(1), pp. 86-101
  • Gu, W., & Bordoloi, S. (2012). Performance evaluation of metro stations in Shanghai: A service contract perspective. International Journal of Services and Operations Management, (11)(2), pp. 151-168
  • Bordoloi, S. (2009). Who's the real bottleneck?. International Journal of Global Business and Economics, (2-3), pp. 33-42
  • Bordoloi, S., & Guerrero, H. (2008). Design for control: A new perspective on product design. International Journal of Production Economics, (113)(1), pp. 346-358
  • Bordoloi, S., Aggarwal, P. K., & Tobin, T. (2008). A quantitative model for CRM performance evaluations. Journal of International Technology and Information Management, (10)(2), pp. 99-110
  • Bordoloi, S., & Beach, K. (2007). Improving operational efficiency in an inner-city emergency department. Health Services Management Research, (20), pp. 105-112
  • Bordoloi, S. (2006). A control rule for recruitment planning in knowledge-intensive engineering consultancy. Journal of Productivity Analysis, (26), pp. 147-163
  • Bordoloi, S. (2004). Agent recruitment planning in knowledge-intensive call centers. Journal of Service Research, (6)(4), pp. 309-323

Books and Chapters
  • Bordoloi, S., Fitzsimmons, J., & Fitzsimmons, M. (forthcoming). Service management: Operations, strategy, information technology 9th ed. McGraw-Hill
  • Fitzsimmons, J., Fitzsimmons, M., & Bordoloi, S. (2013). Service management: Operations, strategy, information technology 8th ed. McGraw-Hill

Research Interests
  • Health Care
  • Operations
  • Quality Management

Awards and Honors
  • Alfred Page Graduate Teaching Award, 2004
  • List of Teachers Ranked by Students as Excellent, 2007
  • Outstanding Paper Award, 2004
  • Sam M. Walton Free Enterprise Fellow, 2002
  • Sam M. Walton Free Enterprise Fellow, 2003
  • Sam M. Walton Free Enterprise Fellow, 2004
  • Sam M. Walton Free Enterprise Fellow, 2005
  • School of Business Summer Research Grant, 2004
  • Southeast Decision Science Institute (DSI) conference, 2004

Presentations
  • "Optimizing course contents for a blended course" DSI - Decision Sciences Institute, Austin, Texas, November 01, 2016
  • "Efficient business operations in a poultry firm" INFORMS, Nashville, Tennessee, November 01, 2016
  • "Process improvement in healthcare using analytics" POMS, Orlando, Florida, May 01, 2016
  • "Healthcare analytics model for efficient preventative test management" POMS - Productions and Operations Management Society, Washington, District of Columbia, May 01, 2015
  • "Patient satisfaction management in healthcare" INFORMS - Institute for Operations Research and Management Sciences, San Francisco, California, October 01, 2014
  • "Improving call center operations in healthcare" POMS - Production and Operations Management Society, Atlanta, Georgia, May 01, 2014
  • "Performance evaluation of professional sports teams" POMS - Productions and Operations Management Society, Denver, Colorado, May 01, 2013
  • "Role of business institutions in North-East India" Inauguration of Kaziranga University, Jorhat, India, June 01, 2012
  • "Resource optimization in healthcare" POMS - Production and Operations Management Society, Chicago, IL, April 01, 2012
  • "Operations management applications in an orthopaedic center" INFORMS - Institute for Operations Research and the Management Sciences, Charlotte, NC, November 01, 2011
  • "Process flow analysis and redesign at an emergency department" Mayo Clinic Conference on Systems Engineering & Operations Research in Health Care, Rochester, MN, August 01, 2011
  • "Kaizen in the clinic, a case study on lean application in healthcare" POMS - Productions and Operations Management Society, Reno, NV, April 01, 2011
  • "Value of flexibility" INFORMS - Institute for Operations Research and the Management Sciences, Austin, TX, November 01, 2010
  • "Decision making model for capacity management in hospitals" Mayo Clinic Conference on Systems Engineering & Operations Research in Health Care, Rochester, MN, August 01, 2010
  • "Lean management in healthcare" POMS - Production and Operations Management Society, Vancouver, Canada, May 01, 2010
  • "Staffing decisions in healthcare operational efficiency" INFORMS - Institute for Operations Research and the Management Sciences, San Diego, California, October 01, 2009
  • "Use of sensitivity analysis for measuring value of flexibility" POMS - Production and Operations Management Society, Orlando, Florida, May 01, 2009
  • "Who's the real bottleneck?'" GBDI - Global Business Development Institute, Las Vegas, Nevada, March 01, 2009
  • "Business education in the U.S. vs. India" Heritage Assam Organized Special Event, Jorhat, India, June 01, 2008
  • "An evaluation of cost components in health care industry" POMS - Production and Operations Management Society, San Diego, California, May 01, 2008
  • "Current teaching methods in operations management" Assam Institute of Management (AIM), Guwahati, India, May 01, 2008
  • "Performance evaluation of metro stations in Shanghai" INFORMS - Institute for Operations Research and the Management Sciences, Seattle, Washington, November 01, 2007
  • "Comparison of business education between India and the U.S." Heritage Assam Organized Special Event, Jorhat, India, January 01, 2007
  • "Comparison of dissimilar capacities in hospitals" INFORMS - Institute for Operations Research and the Management Sciences, Pittsburgh, Pennsylvania, November 01, 2006
  • "Service Capacity Management in Hospitals" National Decision Sciences Institute, San Francisco, California, November 01, 2005
  • "Operationalization of flexibility in a common base" National Decision Sciences Institute, San Francisco, California, November 01, 2005
  • "A comprehensive framework for manufacturing flexibility" INFORMS - Institute for Operations Research and the Management Sciences, San Francisco, California, November 01, 2005
  • "Technology adaptation in academia" Sikkim Manipal Institute of Technology, Jorhat, India, May 01, 2005
  • "A DEA Framework for CRM Performance Evaluations" National Decision Sciences Institute, Boston, Massachusetts, November 01, 2004
  • "Turning Chaos to Control in an Inner-City Emergency Department" National Decision Sciences Institute, Boston, Massachusetts, November 01, 2004
  • "Capacity Management in Health-Care" INFORMS - Institute for Operations Research and the Management Sciences, Denver, Colorado, October 01, 2004
  • "Does I.T. Investment Really Result In More Efficient CRM's?" Southeast Decision Sciences Institute, Charleston, North Carolina, February 01, 2004
  • "Application of DEA for CRM Performance Evaluation" National Decision Sciences Institute, District of Columbia, District of Columbia, November 01, 2003
  • "Performance Metrics for CRM Evaluation" INFORMS, Atlanta, Georgia, October 01, 2003
  • "ERP Implementation and other Issues" Southeast Decision Sciences Institute, Williamsburg, Pennsylvania, February 01, 2003
  • "A Model for Scheduling Professional Tennis Players' Itinerary" Southeast Decision Sciences Institute, Williamsburg, Pennsylvania, February 01, 2003
  • "Project Management for Physician Managers" Continuing Medical Education, Virginia Beach, North Carolina, February 01, 2003