Service Center
SCOOP! Frequently Asked Questions
(Service Center Online Ordering Portal)
How do I begin?
Start by visiting the SCOOP! sign-in page HERE. New users will be asked to complete a one-time registration page.
Will I have to fill in information such as my location, phone number and index chargeback code each time I place an order?
No, each time you login and visit SCOOP!, the system will know all of this information and automatically attach it to your order form. If your default index code won't be used for a particular project, or if any other part of your default information doesn't apply for a particular project, you can make the appropriate changes on your electronic order form for that project.
How do I find order forms to order printing or bulk mailing jobs?
By clicking on the ORDER tab at the top of the HOME page, you can choose from a variety of forms for ordering products and services from the Service Center.
How do I specify where I want my order produced and delivered?
This information is entered by you under the "Delivery Information" section of the order form
What if I'm placing an order and I don't want to use the index number that comes up, can I change it for this job only?
Yes, almost any of your default information can be changed by you at any time. When you change information on your existing job form, it applies to that job only. If you make changes to your user profile, those changes become your new default information.
Is it the same price to order print/copy jobs from SCOOP! versus the old way?
It may be cheaper to place your order through SCOOP! Currently, if you send us an electronic file, we charge a file preparation fee starting at $20. If you place your order and send us an electronic file through SCOOP!, the file preparation fee will be waived, but other prepress fees may apply if we need to spend time over and above simple file prep.
How long will it take for my copy paper, or toner order to arrive?
The goal is 24 hour turnaround for these items.
I work on both campuses, (Mpls & St Paul) but only can see St. Paul order forms. Can I place orders for the Minneapolis Service Center to fill?
As we initially assign you to a departmental group in SCOOP!, we give you access to order forms for the campus where we think you spend the most of your time. However, it's easy to give you access to other forms for either campus, so just let us know. Send us an email HERE.
Who can I talk to if I have questions?
Call Bill Stiteler in Minneapolis at 651 962-4940 or Jackie Biljan in St. paul at 651 962-6585. Copy paper questions and MFD/printer supplies questions can be directed to Campus Mail Services at 651 962-6350
