Service Requests

Physical Plant Service Policy

  • The Physical Plant department is responsible for all renovation, maintenance, repair of and operation of University facilities including buildings, grounds, utilities, and installed systems.
  • The Physical Plant has employees trained in every principal trade or profession required for facilities maintenance, repair, alteration, construction, custodial and environmental services. Our experienced staff responds to urgent or specialized needs, and provides continuity of basic maintenance and repair programs on site.
  • The use of the Physical Plant work force has proven to be consistently more economical that contracted service, although the scope, cost or specialized nature of some work may make it more advantageous to perform certain work by contract. When work is performed by a contracted vendor, the work will be arranged and coordinated by the Physical Plant.
  • Our goal is to provide each student, faculty, staff member and visitor a safe, comfortable, functional environment within financial and regulatory constraints.

Physical Plant Funded Services

Physical Plant funded services are those for which the Physical Plant normally budgets and are included in its annual operational budget. These services are rendered by the Physical Plant personnel without charge to the requesting department.

Examples of Physical Plant funded services include:

  • Maintenance and repair of building structures, roofs, stone and masonry, windows, doors, wall surfaces, flooring, stairwells.
  • Maintenance and repair of permanently installed building utilities and distribution systems including heating, ventilation and air conditioning systems; electrical and plumbing systems; other special systems or equipment installed as integral facts of the building.
  • Maintenance and repair of University sidewalks and roadways.
  • Maintenance and repair of basic classroom furniture and finishings, such as window shades, venetian or levolor blinds, seats, chairs, lecterns, blackboards and whiteboards.
  • Painting of interior and exterior finished surfaces on a periodic, scheduled basis.
  • Basic scheduled custodial services including refuse and recycling collection.
  • Grounds and athletic field maintenance and all campus landscaping
  • Maintenance and repair of campus lighting.
  • Pest control.
  • Maintenance and repair of elevators.
  • General facilities planning support for all University components; staff design and project management for capital budget projects.

Departmental Funded Services

Departmental services are those for which the Physical Plant does not budget and which must be paid for by the requesting department or organization.

Examples of service requests paid for by the requestor include:

  • Installation of department owned equipment.
  • Painting or decorating beyond the level provided under scheduled maintenance.
  • Furniture repair, fabrication of cabinets, shelves, signs and other miscellaneous items.
  • Renovations, alteration, or improvements to the facilities.
  • Services required to set up for special events.
  • Moving services.
  • Special custodial or refuse collection services which are in addition to those normally provided by the Physical Plant.
  • Maintenance and repair of special classroom equipment, special lighting or sound installations, office furniture and furnishings, laboratory equipment, and other departmental property.
  • Storage of departmental property.
  • All services to the university auxiliary enterprises or other activities supported by sources other than the university's general fund budget.

Request for estimates

Requests for estimates must be made in writing. Telephone requests for estimates will not be honored. When an estimate is requested, the project should be under serious consideration because of time and cost for each estimate. Requests for estimates must be signed by a person with authority to sign service requests. Sketches and drawings will greatly assist in defining work to be done and, when possible, should accompany estimate requests.

Priority Work and Routine Services

Our goal is to complete all requests for routine Physical Plant services within ten working days. If unforseen backlogs preclude this response, the requestor will be advised of estimated completion time when requesting service.

Request for Departmental services will be scheduled as other work allows. Requestors will be given estimated start and completion dates when the Physical Plant agrees to the work.

Generally, Physical Plant services for maintaining the campus must take priority over departmental services. Departmental services tasks are scheduled in the order in which they are received. At times, priorities for Physical Plant services are set by the University's executive administration.

How to submit a request for service

Physical Plant Request for Service