IRT adds walk-up service counter in O’Shaughnessy-Frey Library Center for on-site computing support St. Thomas Newsroom June 29, 2009 IRT adds walk-up service counter in O’Shaughnessy-Frey Library Center for on-site computing supportIRT Client Services is now offering a walk-up service counter in the O’Shaughnessy-Frey Library Center for on-site computing support and assistance. Tech Desktoo (TDtoo) is located in the lower-level cyber lounge of the library and offers an opportunity for face-to-face interaction with a knowledgeable IRT student employee. Like the “Scholars” counter on the Minneapolis campus, TDtoo is a walk-up help desk for the St. Paul campus. In addition to a walk-up support presence, TDtoo features access to the UST wireless and wired networks, literature for assistance with topics ranging from general PC maintenance to phishing questions, and installing software available for checkout from the library. All UST faculty, staff and students are welcome to take advantage of TDtoo for assistance with computing questions and configuration issues, even on personally owned laptops. Students employees are available to assist with ensuring laptops have the latest virus protection and all operating system patches. They’ll even be able to suggest professional help, if specific problems cannot be resolved at the desk.