CNN anchor and Hopkins, Minn., native reflects on the state of cable news, how he deals with critics and the secrets to Jeopardy success.
Monsignor Terrence J. Murphy: Dec. 21, 1920- Feb. 25, 2004
Do you want customers to complain? Many companies would answer no. But for service operations, the correct answer should always be yes.
If you’ve picked up a newspaper or had a recent visit to your doctor, you would likely agree that the U.S. health care industry is in need of serious reform.