• IRT Tech Tip Tuesday: phone features

    IRT Tech Tip Tuesday: phone features

    From Information Resources and Technologies

    Over the past several weeks, IRT has brought you tips on how to use the various features of the Communité voice-mail system. This week’s tip looks at the call forwarding features available on your UST phone. The tips that follow are for the models pictured below.

    ITE 4 Phone ITE 12+ Phone 12SD 12 Lines
    2-way Phone

    Forwarding your calls

    If you will be away from your office and would like to forward your calls to another extension or directly to voice mail, follow the instructions below.

    Forward your calls using an ITE 4 phone

    1. Lift handset
    2. Press *3 (hear confirmation tone once)
    3. Dial the extension where calls are to be forwarded or dial 2-7777 to forward to your voice mail
    4. Listen for confirmation tone
    5. Hang up

    Note: You will hear the word “forward” repeated three times each time you lift the handset. This confirms that your phone is being forwarded. You still can dial as usual.

    Cancel forward using an ITE 4 phone

    1. Lift handset
    2. Press #3 (Listen for confirmation tone)
    3. Hang up handset
    4. Calls are returned to your extension

    Call forward using an ITE 12 + or 12SD 12-line phone

    1. Press the call forward button on the phone
    2. Dial extension where calls are to be forwarded or dial 2-7777 to forward to your voice mail
    3. Listen for confirmation tone
    4. Hang up

    Note: Call forward light will be on.

    To cancel using an ITE 12 + or 12SD 12-line phone

    1. Press call forward button or
    2. Listen for confirmation tone
    3. Hang up handset
    4. Calls are returned to your extension

    Forwarding on multi-line phone sets: If you have a multi-line set, you will need to choose the line you want to forward by pressing that line and making sure that there is a dial tone when you invoke the forward button. For multi-line phones, you forward calls per line, not per set.

    Note: On a multi-line set, the FWD light could be on when a line is forwarded that appears on the set. Example: The department front desk phone may have a line appearance for the department chair’s phone. If the department chair’s phone forwards her line, the CFWD light lights up at the front desk. This does not mean that all lines on the multi-line phone are forwarded; only the department chair’s phone is forwarded.

    IRT provides additional instructions on how to use other phone features. To see our video tutorials and printable phone guides on the Web, visit the Telecom Tutorials Web page. Bookmark this page so you can easily remember where to find this information in the future!

    If you have questions about the various features of your phone or any of the technology on campus, please contact the IRT Tech Desk, (651) 962-6230.

     

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