Student Complaint Policy
A. Procedures for Bringing Complaints
As an ABA-accredited law school, The University of St. Thomas School of Law is subject to the ABA Standards for Approval of Law Schools. The Standards may be found at http://www.americanbar.org/groups/legal_education/resources/standards.html. Any student at the School of Law who wishes to bring a formal complaint about a significant problem that directly implicates the School’s program of legal education and its compliance with the ABA Standards, and is not otherwise covered by more specific compliant procedures set forth in the School of Law’s academic policy manual or in the University’s manual of policies and procedures, should take the following steps.
- The student complaint should be submitted in writing to the Associate Dean for Academic Affairs unless the complaint alleges misconduct by the Associate Dean. In that case, the student may submit the complaint directly to the Dean.
- The writing should describe in detail the behavior, program or process complained of, and demonstrate how it implicates the School’s compliance with a particular identified ABA Standard.
- The writing must provide both the name of the student submitting the complaint, the student’s official University of St. Thomas email address and a street address for further communication about the complaint.
B. Procedures for Responding to Complaints
- The Associate Dean should acknowledge the complaint in writing within five business days of receipt of the written complaint. Acknowledgement may be made by email, U.S. mail or by personal delivery.
- Within two weeks of acknowledgement of the complaint, the Associate Dean shall either meet with the complaining student or respond to the substance of the complaint in writing. The Associate Dean should provide the student with either a substantive response to the complaint’s allegations or information about what steps are being taken by the School of Law to address the complaint or further investigate the complaint.
- Appeals may be taken to the Dean of the School of Law. Any decision made on appeal by the Dean shall be final.
- A copy of the complaint and a summary of the process and resolution of the complaint shall be kept in the office of the Dean of the School of Law for a period of eight years.
- This policy shall be published in the Student Handbook of the School of Law.
Adopted by the Law Faculty, September 26, 2011
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