Managing Voicemail Options

There are a variety of voicemail Personal Options available once you have entered your mailbox.

• Changing Current Status
• Managing your Personal Prompts
• Managing Administrative Options
• Managing Recently Deleted Messages

Changing Current Status

Your status is announced when a person listens to your outgoing voicemail message. The default status is active. The following status options are available:

1. Access your mailbox.
2. Press 5 to Manage Personal Options.
3. Press 1 to Change Current Status.

• Press 1:  Available
• Press 2:  Away from Desk
• Press 3:  At Lunch *
• Press 4:  Do Not Disturb
• Press 5:  Gone Home
• Press 6:  In a Meeting *
• Press 7:  Out of the Office *
• Press 8:  Out of Town *
• Press 9:  On Vacation
• Press 10: Working at Home

* The options marked with an asterisk * also have the additional feature(s) of being able to set the date and/or time of when you will return.
   

Managing Your Personal Prompts

You can select from any of the following: 

1. Access your mailbox.
2. Press 5 to Manage Personal Options.
3. Press 4 to Manage Personal Prompts.

• Press 1:  To record your standard greeting.
• Press 2:  To review your standard greeting.
• Press 3:  To record your out-of-office greeting.
• Press 5:  To record your name.
• Press 6:  To review your name.
• Press 9:  To activate or deactivate your standard greeting.

Note: If you deactivate your standard greeting, the system default message will play in its place.
   

Managing Administrative Options

Your Administrative Options include:

Personal Groups

The voicemail system allows you to create a group of people who you can call and send a message to (similar to a distribution list for your email).

1. Access your mailbox.
2. Press 5 to Manage Personal Options.
3. Press 5 to Manage Administrative Options.
4. Press 1 to access Personal Groups.

• Press 1 to review a Personal Group.
• Press 2 to create a new Personal Group.
• Press 3 to delete a Personal Group.

Reviewing a Personal Group

When you select the option to review a personal group the system will list the groups in order numerically.  Press the number indicated by the voicemail system to hear the members in your group.

• Press 1 to add members to the group.
• Press 2 to remove members from the group.
• Press * to return to the previous menu.

Creating a New Personal Group

When you select the option to create a new personal group you will be asked to name the group enter a 2- digit number (this will be the name of your group).

• Enter the extension of the first person in the group then press the (#) key repeat this step for each person in the group.
• When you have finished adding members to your personal group press the (#) key you should then recieve a message that your group has been created.

Deleting a Personal Group

When you select the option to delete a personal group you will be promted to select a group to delete.   Press the number indicated by the voicemail system for the group you would like to delete.  You will receive a confirmation that the group has been deleted.

Changing Your Passcode

1. Access your mailbox.
2. Press 5 to Manage Personal Options.
3. Press 5 to Manage Administrative Options.
4. Press 3 to Change Passcode.
5. Enter your new passcode followed by the # sign. For verification you will be prompted to re-enter your passcode followed by the # sign.

Managing Your Playback Options

Verbose Playback   

Verbose playback announces the time and date when messages are received.

1. Access your mailbox.
2. Press 5 to Manage Personal Options.
3. Press 5 to Manage Administrative Options.
4. Press 4 to Manage Playback Options. 
5. Press 1 for Verbose Playback.

• Press 1 to set Verbose Playback mode (time and date of message).
• Press 2 to set Brief Playback mode (no time and date).

Message Sorting   

This feature allows you to select the way your voice messages are played back to you. 

1. Access your mailbox.
2. Press 5 to Manage Personal Options.
3. Press 5 to Manage Administrative Options.
4. Press 4 to Manage Playback Options. 
5. Press 2 for Message Sorting.

• Press 1 to play the oldest messages first
• Press 2 to play the newest messages first

Priority Message Playback   

When this feature is activated it plays messages that have a high priority before other messages.

1. Access your mailbox.
2. Press 5 to Manage Personal Options.
3. Press 5 to Manage Administrative Options.
4. Press 4 to Manage Playback Options. 
5. Press 3 for Priority Message Playback.

• Press 1 to Activate Priority Message Playback.
• Press 2 to Deactivate to Priority Message Playback.

Mailbox Confirmation

Mailbox confirmation announces the name and status of the mailbox owner when you check your voicemail.

1. Access your mailbox.
2. Press 5 to Manage Personal Options.
3. Press 5 to Manage Administrative Options.
4. Press 4 to Manage Playback Options. 
5. Press 4 for Mailbox Confirmation.

• Press 1 to Activate Mailbox Confirmation.
• Press 2 to Deactivate Mailbox Confirmation.

Status Confirmation   

Status Confirmation announces the name and status of the mailbox owner when others leave messages prior to the greeting being played.

1. Access your mailbox.
2. Press 5 to Manage Personal Options.
3. Press 5 to Manage Administrative Options.
4. Press 4 to Manage Playback Options. 
5. Press 5 for Status Confirmation.

• Press 1 to Activate Status Confirmation
• Press 2 to Deactivate Status Confirmation
     

Managing Recently Deleted Messages

1. Access your mailbox.
2. Press 5 to Manage Personal Options.
3. Press 7 to Manage Recently Deleted Messages.

• Press 1:  To Listen to Deleted Messages
  
  This option will play back all of your deleted messages since 2 am that day. If you choose to delete the message after listening to it the deletion is permanent. If you would like to save a deleted message press 5 after listening to it.
  
• Press 4 to Restore all Messages.
• Press 5 to Erase all Messages.