Using voicemail at UST

The university voicemail system offers a great deal of functionality to its users. As a faculty  or staff member you will want to know how to best utilize these features in order to handle the many important calls you make and receive as part of your daily work. This guide has been designed to assist you as you "master the controls" of the UST voicemail system.

 St. Thomas uses the Communité™ Voicemail System.  Click on any of the links below to learn more about the various features of Communité™.

 

Voicemail Menu Options

	Manage Voice Messages
	Send a Message
	Manage Personal Options
	Place a Call

 

 

 

 

 

General Information

The following voicemail features are always available:

	Return to a previous menu
	Finish a key entry

 

 

 

Overview of Voicemail Features

1.  Accessing your Voicemail

1. Using your campus phone
2. Using a different campus phone
3. Using an off campus phone

2.  Voicemail Main Menu Options

1. Manage Voice Messages
2. Send a Message
3. Manage Personal Options
4. Place a Call

3.  Managing your Voice Messages

1. Playing a Message
2. Messaging Options
3. Message Volume

4.  Managing your Personal Options

1. The Status Feature
2. Managing your Personal Prompts (to record, hear, review or deactivate your name or voicemail greeting)
3. Managing Administrative Options

1. Personal Groups
2. Changing your pass code
3. Managing Playback Options
   
   1. Verbose Playback (playback including the date and time of message)
   2. Message Sorting
   3. Priority Message Playback
   4. Mailbox Confirmation (announces the name and status of the mailbox when you check your voicemail)
   5. Status Confirmation (announces the name and status of the mailbox when others leave a message)