The Managed Printer Program for Faculty and Staff will provide better, faster service and reduce overall costs...

As a university cost-savings effort starting the fall of 2006, UST is implementing a managed printer program. This program will provide better and faster repair service, decrease overall costs, help the university better track printing costs, and make it easier to maintain an up-to-date printer fleet. The return on investment (ROI) for this effort is estimated to be as much as $100,000 annually for the university.

The Managed Printer Program

UST is contracting with Marco to provide printers, printer service, printer maintenance, and toner for all black and white and color network laser printers on campus. Our agreement with Marco includes an on-site technician with a four-hour response time, a stock of printer parts on site, and back up printers for swap-out if timely repair is not possible. Marco is the same company that UST has contracted with to provide service on the newly leased MFDs.  This means that the process for requesting service and supplies will now be the same for both printers and copiers/MFDs, which will save community members’ time.

Departments will be charged 3.4 cents for black-and-white prints and 25 cents for color prints. These charges will be processed automatically on a monthly basis. The rates being charged for the new managed printer program are designed to be less than departments are currently paying for hardware and toner, and IRT pays for service and maintenance by leveraging the volume pricing UST will receive through Marco as a centralized service provider. 

Overall, departments and UST as a whole will pay less for printing while having better access to newer, more functional and more reliable printing equipment.

Ordering Supplies

All printer supplies can be ordered online. The cost of toner is included in the per-print charge. The cost of paper not included in the managed printer program. 

• To request toner, log in to UST’s Request For Services Web page, choose “Service Center” under the “Main Menu” and then choose “MFD/Copier and Printer  Supplies.”

• For paper orders, log in to UST’s Request For Services Web page, choose “Service Center” under the “Main Menu” then choose “Copy Paper & Misc. Items.” 

Requesting Support

All repair and service requests should be reported to the IRT Tech Desk. Tech Desk staff will contact Marco if the issue requires parts or if it is determined to be a hardware level problem.

Local Printers

Printers that are not on the network and specialized printers (plotters) will not be a part of this program.  All repair and service requests for these non-managed printers should be reported to the IRT Tech Desk.  If service or repair is required by an outside vendor the cost will be charged to the department.