An overview of SPAM Management at UST including, MailMarshal Instructions and FAQs...

Spam Overview

As email is an essential communication tool at UST we all know how frustrating it can be to open up a mailbox only to find it filled with spam. As a way to help alleviate this problem, IRT uses MailMarshal, a fast and easy to use email filter. MailMarshal scrutinizes all of the components of an email message, including text, attachments and embedded content to offer an additional layer of security. This means less spam and the ability to block or accept email based on the sender.

Unfortunately, while nothing can be done to completely prevent spam email from coming in to your UST email account, you can, use MailMarshal to block much of the spam from getting to your mailbox. 

Note:  Using some of the features that MailMarshal provides we are able to offer an automatic Spam Reduction Service.  To find out more about this service click here.

 

MailMarshal Instructions

 To Log into MailMarshal

1. Open you web browser
2. Go to: http://mail.stthomas.edu
3. At the login screen, click on the MailMarshal button.
4. Login with your UST network username and password.

Using MailMarshal

Once you log in to MailMarshal you will be able to browse through all of the spam addressed to you.  You can then update the list with your safe and blocked preferences using the three icons shown on below.
Review blocked email Edit list of safe senders Edit list of blocked senders

 

 

 

 

 

 

 

 

 

 

You can find MailMarshal on the Outlook Web Access page at http://mail.stthomas.edu, Look for the MailMarshal link.  Use your UST username and password and browse through all of the spam addressed to you and update the list with your safe and blocked preferences using three easy steps. 

1. Review blocked email 

Click on Review Blocked Email to see all spam that currently comes addressed to your mailbox. 

Note:  Most likely there are multiple pages, so don’t forget to scroll all the way to the bottom to view next pages.

2. Edit List of safe senders

If email you want to receive is blocked, click this button and add the email address to your safe senders list.

3.  Edit list of blocked senders

Add senders of email you don’t want to the list of blocked senders.
Note: For business purposes, UST email addresses added to this list will be ignored.

 

MailMarshal FAQs

1. Email I want to receive is being blocked. How do I unblock it?
2. Can I block the Bulletin or any other UST email address?
3. I get many messages from bob@abc.com and phil@abc.com.  Can I block everything that comes from @abc123.com?
4. I see some senders from @stthomas.edu addresses; I thought that UST addresses couldn't be blocked.
5. Can I apply this filtering on the secondary mailbox I manage?
6. How often do I need to look at MailMarshal?
7. What should I do if I still keep getting lots of spam in my mailbox?
8. I have more questions about MailMarshal, who can I contact?

 

1.  Email I want to receive is being blocked. How do I unblock it?

When you are browsing the list of blocked email, you find an email that you want to receive, you can:

• Click on the subject to view the message (Note: links within the email will not function and linked graphics will not appear); or
• Check the box to the left of the email and click the "unblock email" icon; or
• Click on the "add to safe senders" icon to receive all messages from this sender in the future and unblock the checked messages.

2.  Can I block the Bulletin or any other UST email address?

No. For business purposes, UST email addresses cannot be blocked. If UST addresses are added to the blocked senders list, MailMarshal will ignore them.

 

3.  I get many messages from bob@abc123.com and phil@abc123.com.  Can I block everything that comes from @abc123.com?

Yes!  In your blocked senders list add *@abc123.com.  (by using the * it will block any email address that has the domain @abc123.com)

 

4.  I see some senders from @stthomas.edu addresses; I thought that UST addresses couldn't be blocked.

UST addresses can't be blocked; these messages are spoofed** and MailMarshal detects them as spoofed and blocks them.

**Spoofing is forging an email message to make it appear as if it came from somewhere or someone other than the actual source.  More information on spoofing can be found at: http://www.webopedia.com/TERM/E/e_mail_spoofing.html. 

5.  Can I apply this filtering on the secondary mailbox I manage?

No. Unfortunately, MailMarshal's advanced functions will not work on secondary mailboxes. Only mailboxes tied to a username can use the new MailMarshal web pages.
 

6.  How often do I need to look at MailMarshal?

MailMarshal PERMANENTLY deletes email two weeks after it is received.  Put a reminder on your calendar every other week to review blocked email in MailMarshal.  Once a message has been deleted in MailMarshal, it cannot be recovered.

 

7.  What should I do if I still keep getting lots of spam in my mailbox?

You can report spam by sending any spam messages you receive to the spam reporting email address, spam@stthomas.edu.  Please do not forward any spam to this address, but rather attach spam messages in a separate email.  IRT will make every effort to include messages forwarded to spam@stthomas.edu into MailMarshal, but we cannot guarantee that spam won't get through in the future.

8.  I have more questions about MailMarshal, who can I contact?

Please contact the IRT Tech Desk with questions, comments or concerns.