The most commonly asked questions about email at UST...

1. What is my email address?
2. How do I set up my password?
3. How do I change my password?
4. Can I pick any password I like?
5. Is my UST password the same as my email password?
6. How much space do I have for my email?
7. How can I see the size of my messages, so I can delete or move the largest ones off the server?
8. Are there any restrictions on attachments I can send?
9. I don't want to use my St. Thomas email account. Can I set up a forward?
10. Can I forward my non-UST account to St. Thomas?
11. I'm having trouble connecting. Is something wrong with the campus network or server?

1.  What is my email address?

Your email address is a combination of your Net ID followed by @stthomas.edu. Net IDs are created using 8 characters – “abcd1234”. Generally, the first 4 characters are the first 4 characters of your last name, the last 4 are random numeric characters.

Note: if you have fewer than 4 characters in your last name numeric characters are added to make a total of 8 characters.

 

 2.  How do I set up my password?

Visit  www.stthomas.edu/NetID. You will be able to setup your Net ID account and your initial password.

 

3.  How do I change my password?

Go www.stthomas.edu/NetID, login with your Net ID and password and select the “Change Password” link.

 

4.  Can I pick any password I like?

Your password must be at least 6 characters long, and must include the following: uppercase letters, lowercase letters, and numbers. Also, your password may not include your first name, last name or username.

Note: Your password will expire every 120 days. You will need to change it to one you have not used previously.  
 

5.  Is my UST password the same as my email password?

Yes

6.  How much space do I have for my email?

For full version Outlook and Entourage clients, click here for instructions on checking your mailbox size.

Currently, UST Faculty and Staff members are allotted 200MB of data on their UST email mailboxes.  Students are allotted 100MB for email mailboxes.

 

7.  How can I see the size of my messages, so I can delete or move the largest ones off the server?

In Outlook Web Access, the size of each message is automatically shown on the right-hand side of the message list although you may have to scroll to the right to see it.

 

8.  Are there any restrictions on attachments I can send?

Click here for information about file size quotas and attachment restrictions.

 

9.  I don't want to use my St. Thomas email account. Can I set up a forward?

Click here for information on setting up or canceling email forwarding.

 

10.  Can I forward my non-UST account to St. Thomas?

No. Many free email vendors prevent this so that they can show you the ads that pay for your free access.

 

11.  I'm having trouble connecting, is something wrong with the network or server?

The most frequent cause of connection problems is an expired password. Click here for instructions on changing your UST network password.