IRT manages printers the majority of printers on campus. All UST network printers are labeled with bright orange tags and a unique three- or four-digit number as a way to simplify printer identification when reporting a problem to the IRT Tech Desk. IRT asks that the identifier be given to the Tech Desk when reporting an issue with a printer.
Every faculty and staff member at St. Thomas who prints or makes a copy to a UST managed multi-functioning printer (MFP) incurs a printing charge for their department. Printing charges cover toner, MFP maintenance, and the process of printing or copying the image on the paper.
Black &White Prints: $0.04 per page
Color Prints: $0.25 per page
Departments are responsible for providing paper needed for print and copy jobs as these may vary from plain white paper to color, letter head, large size or envelopes.
Managed printers on campus are monitored for toner automatically. The "Auto Toner" system will automatically trigger a replacement cartridge to be sent to the Tech Desk when the toner is less than 10% for black and white only machines and at 25% for color capable multi-functional printers. Tech Desk staff will then replace the cartridge and return the used cartridge to UST’s print vendor to be recycled. Devices may still give a “toner low” alert, which should be disregarded. If you notice print quality is affected contact the IRT Tech Desk so that Information Resources and Technologies can replace the cartridge or dispatch a technician to troubleshoot.
Printing supplies, such as staples, toner collection units, and paper are available through the Service Center’s SCOOP! program. SCOOP requires a separate account to place an order, which can be created on their website. If you do not see your printer listed, add the printer make and model number to the comments section of your order.
Repairs and Maintenance
UST does have an outside vendor, Marco Inc., to facilitate any or all hardware repairs to managed printers. Marco has an on campus presence and can best be reached for any necessary repairs by first contacting the IRT Tech Desk
If your department wishes to purchase a printer, inquries may be sent to firstname.lastname@example.org.
There are no additional charges for printing or copying on purchased devices.
Printer supplies for purchased printers and copiers must be ordered through a UST preferred vendor which are available by visiting the Purchasing Services website.
Repairs and Maintenance
If the device is still under the manufacturer's warranty, Marco will perform maintenance and repairs for Laserjet printers by HP, Sharp, and Konica Minolta (except Microfiche).
Out of warranty: Marco will still service HP, Sharp, and Konica Minolta Laserjets, but at a rate of $135/hr plus parts ($135 minimum). Billing begins at the time the Marco technician leaves his desk. You will be charged the hourly rate for an estimate.
There will be no maintenance or repair on deskjet or inkjet printers and the University generally regards these as disposable.
Any purchased printer that is not serviced by Marco, for one reason or another, will need to be arranged by the client/department with another vendor or the manufacturer. Please contact the IRT Tech Desk with any questions.