Maintenance & Policies

Overview

System Maintenance
Blackboard is not available daily from 4:00 a.m. to 5:00 a.m. CST for routine system maintenance. Also, system upgrades may occur once a month on Sundays from 6:00 a.m. to 12 noon CST. IRT will announce any system upgrades in advance through the Bulletin Today.

Course Access Policy
With permission of a dean, a department chair may be granted temporary "guest" access to the blackboard site of a department member's course for purposes of independently validating assertions made about the course. IRT will grant only the temporary access right, and will not participate in any search or review of documents.

Course & Organization Quotas
The current course or organization quota limit is 250 MB per course or organization site.
Beginning Fall semester 2012, IRT is increasing the quotas for Blackboard courses and organizations from 250 MB to 1 GB. 

Requests for increases beyond the standard course or organization site quotas should be submitted to the IRT Tech Desk at irthelp@stthomas.edu.

Content System Quota
Faculty and staff have a quota of 250MB in their personal folder in the "My Content" area of the Content System. Students have a quota of 100MB. For assistance with your Content System quota, please contact the IRT Tech Desk.

April 2014 Release: Supported Browsers & Operating Systems
Blackboard™ Learn is tested with a variety of technologies.

  • Certified: fully tested and supported.
  • Compatible: partially tested but should function properly.
  • Provisional: future technologies considered supported by Blackboard Support.
  • Unsupported: either impossible or not tested.
  • View details for supported browsers.

Restoring a Course
Restoring a course is recommended only when it is necessary to recover grade-related student information. Restoring a course will fully recreate the course including all course content and student information.

If you need to restore a course from your locally saved Archive, please contact your Academic Technology Consultant for a consultation. If a course restore is needed your ATC will send the archive file to the Blackboard System Administrator to be restored back to the Blackboard system.

Course Retention
During June 2014, in preparation for the Summer 2014 Blackboard server upgrade, archives of Murphy-listed courses older than two years (i.e. Fall 2011 and earlier) were moved from the live Blackboard server to a separate storage server.  If you are a faculty member who needs to retrieve a course older than J-Term 2012, email irthelp@stthomas.edu with the following information:

Blackboard course ID (e.g. 201140THEO101-01, 201140BIOL215-02)

OR

  1. Term (e.g. Fall 2011)
  2. Four-letter subject code (e.g. BIOL, MGMT, PHIL, THEO)
  3. Three-digit course number (e.g. 101, 215)
  4. Section number (e.g. 01, 02, 51, I2)

You will be sent a .ZIP file (or, if your course size exceeds email limits, you will be sent a link to download the .ZIP file) of your course archive, which can then be imported by following the instructions in IRT’s Backup Your Blackboard Course (PDF) documentation.  Or, you can open the .ZIP file from your desktop and remove your documents (Word files, PDFs, etc.) for use elsewhere.  Note that this .ZIP file is identical to the one you receive when following the Backup Your Blackboard Course (PDF) process.

For more information, visit the Blackboard Retention FAQ page on the IRT website.