IT Teams

The IT department is divided into four support teams: 

• Application Development
• Business Intelligence
• Operations and Technical Support
• Technical Process Analysts

Application Development

The Application Development team is focused on supporting the Enterprise Resource Planning (ERP) system, the Data Warehouse and all the closely related systems.  UST uses SunGuard Higher Education's Banner product for the ERP system, and their related Operational Data Store (ODS) for the Data Warehouse.  Secondary systems supported by this team include Appworx, e-visions, TouchNet, Oracle Warehouse Builder, and QAS.  The team's primary focuses are on system upgrades, system enhancements, and system integration.

Business Intelligence

The Business Intelligence (BI) team partners with the UST community to provide the necessary knowledge and tools that will assist them in making accurate and informed business decisions.  The BI team focuses on supporting the Enterprise reporting environment by utilizing the Cognos suite of products which includes ReportNet, PowerPlay, and Framework Manager.  The services offered include training, consulting and troubleshooting.

Operations and Technical Support

The Operations and Technical Support team is focused on maintaining servers and databases.  The team is comprised of Server Administrators and Database Administrators.  The team is responsible for disk storage and server hardware, operating system maintenance, database maintenance, and support for many UST applications.  Read more...

Team Members
Eric Tornoe	Manager Operations & Technical Support	Mike Reinhart	Manager Operations & Technical Support
Keith Ketchmark	Central Systems Administrator	Josh Courteau	Central Systems Operation Specialist
Jason Moldan	Central Systems Administrator	Peter Rieckmann	Database Administrator
Tom Murphy	Central Systems Administrator	Nate Rolloff	Database Administrator
Gary Packard	Central Systems Administrator	Benjamin Roby	Central Systems Administrator
Dan Strojny	Central Systems Administrator	Kaleb Sargent	Central Systems Administrator
		Laura Thomas	Central Systems Administrator

Technical Process Analysts

The Technical Process Analysts team is focused on project management, process improvement, and document management.  Team members are called on to be project managers, to be process improvement consultants, to document requirements, or to execute test plans.  The team also supports the document management tool, Optix. For Optix, the team does the planning, requirements gathering, building of screens and workflows, and training for departments.