About Client Services

Client Services provides a single point of presence for accessing academic and administrative technology support services - in person, online, or by phone - and the complex coordination, cross-training and support, and knowledge management essential to success. 

Vision 

We are the best higher education customer service organization in the nation, serving as a trustworthy resource that helps shape the culture of technology and its use as a community asset.

Mission

We provide each client the best technology experience possible in a culture of learning and customer service.

Values:

• Education
• Helping others
• Creative problem solving
• Meaningful work
• Honesty, integrity & stewardship
• The quality of projects in which we participate
• Competence, effectiveness
• Positive & engaged team members
• Quality relationships with clients and peers
• Integrate work for the good of the whole
• Ownership & accountability
• A flexible approach to consistency

FY '07 Client Services Goals

1. By June 30, 2007 Continue to develop Client Services organization and staff.
2. By December 31, 2006, Continue to develop and formalize client management programs.
3. By June 30, 2007, form partnerships with other IRT departments to implement new "pilot" level and emerging technologies process.
4. By June 30, 2007, integrate new McNeely technologies into Client Services support model.
5. By Jun 30, 2007 develop and implement plan for CS that creates a security "mindset."
6. By May 31, 2007, develop and implement plan to reach out to MPCC client services groups and participate in organized activities.
7. By May 31, 2007 Further improve and develop classroom and event space technology and support.
8. By June 28, 2007, create and implement a plan to replace or retain Altiris & Helpline.
9. By June 30, 2007, Support IRT's goal to plan for IP convergence of video, data, and voice.
10. By June 30, 2007, Support IRT's goal to contain and reduce operational costs.