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FREQUENTLY ASKED QUESTIONS

This web page is divided into four different sections: 
General Banner Finance Information
Budget-Related Information
Purchasing-Related Information
Accounts Payable-Related Information

 

GENERAL BANNER FINANCE INFORMATION é

How can I access Banner Self Service?

Can I access Self Service from Home?

Can I open more than one session in Banner Self Service?

What are the available hours for Banner Self Service?

What is the difference between Native Banner and Self Service?

FOAPAL – What does this stand for?

What is an Index?

Can I see the crosswalk of my FRS accounts to my Banner Indexes?

How can I request an Activity Code?

What is a capital asset?

What are the different levels of access in Banner Self Service?

How do I know what my fiscal year and fiscal period should be?  

What is Cognos?

When will Cognos be available?

When will there be training available for Cognos?


BUDGET-RELATED INFORMATION é

How are the budgets broken out within my Index?

How can I view the information in my Index?

How can I transfer budget?

Who can make budget transfers?

Can I make budget transfers only between Account pools or also between Organization codes?

How do I check the remaining budget in my Index?

How do I view the remaining budget on specific Accounts in my Index?  

How can I download my budget query to Excel?


PURCHASING-RELATED INFORMATION é

How do I do an on-line purchase requisition?  

I am getting error messages when I do my requisition. What do they mean?

How do I use the Lookup Function in the on-line purchase requisition?

How do I find a vendor number?

What if my vendor is not in Banner Self Service?  

What if I can't find a commodity code?

What if I have an attachment to send with a Purchase Order?

How do I do a change order to my Purchase requisition?

How do I create a purchase requisition template?

How do I create an on-line standing purchase order?

How can I view encumbrance information in my Index?

How do the approvals work?

How do I approve a purchase requisition?

How do I track the progress of my requisition?

How do I find my requisition number if I don’t know it?

Can I print my Requisition?  

How will we be notified what our Purchase Order number is?

How do I check the remaining balance on Purchase Orders or other encumbrances?

How do I determine whether a Vendor has been paid from a particular PO?

How do I verify that a PO was charged to the right Index/Account?

How do I clean up all the outstanding balances I have for my Index?


ACCOUNTS PAYABLE-RELATED INFORMATION é

How do I know if and when a vendor has been paid?

If an item hasn’t been paid for, can I see when a check is scheduled to be cut?

How can I find out what invoices were paid on a check?

How do I see what has been paid to a particular vendor?

How do I see detailed information on an invoice?

How are the other Accounts Payable forms processed on Banner?  (i.e., Employee Expense Requests, Independent Contractor Forms, Check Requests)

How do the approvals work with the Accounts Payable forms?


GENERAL BANNER FINANCE INFORMATION

How can I access Banner Self Service?

Sign into Blackboard.  Find the Banner Training and Support section.  Click on “Self Service” under “Production”.  Click “Enter Secure Area” and then type in your unique User ID and your PIN #. 

If you have technical questions pertaining to Self Service, including access, please contact the IRT tech desk at x62630 or email at irthelp@stthomas.edu.    Top

Can I access Self Service from Home?

Yes.  You only need an Internet connection and a browser (Internet Explorer (version 5.5 or higher) is preferred and fully supported by UST). Top

Can I open more than one session in Banner Self Service?

Yes.  You can have multiple sessions of Banner Self Service open.  Top

What are the available hours for Banner Self Service?

Self Service is available everyday, every hour except Monday-Friday 5am-midnight. Top

What is the difference between Internet Native Banner and Self Service?

Internet Native Banner is an application intended for heavy users and those doing more of the administrative functions.  Self Service is intended for the light users and does not have all the complexity of Banner.  Specifically for Finance related functions, it allows users to create and approve requisitions, query accounts for encumbrances, payments, and budget, as well as make budget transfers. Top

FOAPAL – What does this stand for?

For more information on the FOAPAL, review the FOAPAL Quick Reference Sheet. Top

What is an Index?

Index codes have been established to help alleviate Banner users from having to remember all elements of the FOAP when they create purchase requisitions or do other accounting entries. 

If you are using a restricted fund, your Index code is the same as your Fund number.  When you enter your Index code, the Organization and Program will automatically populate.  If you want to use budgeted department funds (unrestricted funds), your Index code is the same as your Organization number.  When you enter Index code, the Fund as well as the Program will populate.  In both cases, you will always need to populate the  Account field manually. Top

Can I see the crosswalk of my FRS accounts to my Banner Indexes?

Crosswalks from FRS accounts to Banner Indexes will be provided to Budget Managers.  Please contact the Controller’s Office if you are a Budget Manager and have not yet received your crosswalk.  Top

How can I request an Activity Code?

If you would like an Activity Code created in order to track a particular activity, contact the irthelp@stthomas.edu.  In your request, please provide the Requester’s name, Requester’s Department, Requester’s extension.  Please also provide a description of the activity in detail and provide the Index(es) for which the activity code will be utilized.  Top

What is a capital asset?

A capital asset is a tangible piece of property with an estimated useful life over a year and costs over $1,000.  Examples include office equipment, chairs, and tables.   Please note that for all purchases of capital assets, there must be a location code assigned.  Top

What are the different levels of access in Banner Self Service?

If you are in the approval queue for an index, you are either a delegate, budget manager, dean or associate vice president, or vice president.  Anyone in the approval queue will have query access to the index.  In other words, they can do budget queries and encumbrance queries on the index.  The budget managers, deans, associate vice presidents, or vice presidents will also be able to make budget transfers.

For general departmental indexes, all employees within that department will be able create purchase requisitions for such indexes.  Employees that are not in the approval queue will not be able to query these indexes.  However, these employees will be able to view the documents they create by utilizing the “View Documents” feature.

If you are not in the approval queue for an index, you will not have query access unless the budget manager specifically requests such access by contacting the irthelp@stthomas.edu.  In addition, if an employee needs to have requester access to an index, the budget manager must also make such request by contacting the irthelp@stthomas.edu. Top

How do I know what my fiscal year and fiscal period should be?

The University of St. Thomas has a fiscal year that runs from July 1st through June 30th.  The “fiscal year” which Banner asks correlates with the year in which our fiscal year ends.  In other words, fiscal year 2004 is the time period from July 1, 2003 – June 30, 2004.

The “fiscal period” which Banner asks correlates with the months of our fiscal year.  Fiscal period 01 is the first month of our fiscal year, or July.  When doing queries, if you want the full year, you should choose fiscal period 12, for June.  Top

What is Cognos?

Cognos is the new database reporting tool that replaces FOCUS.  It is different from FOCUS in that it is more a point-and-click environment.  Top

When will Cognos be available?

We are presently working on modifying the finance database within Cognos so that more people can access the information.  It is our hope to have the database accessible to the university in October 2003.  Top

When will there be training available for Cognos?

This is still being determined at this time.  In the meantime, remember that you can access much of the information through Finance Self Service budget queries. Top


BUDGET-RELATED INFORMATION

How are the budgets broken out within my Index?

Revenue and Compensation budgets are budgeted by the specific account code.  The expense budgets are budgeted by budget pools (710-Physical Facilities, 720-Supplie Material, 730-Resale, 740- Professional Services & Honorariums, 750-Travel & Moving Expenses, 760-Other General Expenses, 770-Internal Charges).  Top

How can I view the information in my Index?

Click on the Budget Queries link from the Financial Information menu.  Choose “Budget Status by Account” from the drop-down list in the “Create a New Query Type” section and click the “Create Query” box.  Select the parameters for the information you would like to retrieve and click “Continue”.  (See Budget Query Parameters for more information.) 

Enter the “Fiscal Year”.  Choose 12 to get the full year of information, or choose one specific month (July = 1).  Enter T for the “Chart of Accounts” and enter your Index.  If you want to include revenue in your review, click the “Include Revenue Accounts” box.  Click “Submit Query”.  The Fund, Organization, and Program information will populate.  Click “Submit Query” again.

For general information on viewing an Index, please review the Finance Self Service Quick Reference – Budget Queries and Step by Step:  Self Service Module Budget Queries. Top

How can I transfer budget?

Choose the Budget Transfer link from the Financial Information menu.  Enter the “Transaction Date” (this will default to the current date.)  Select the “Journal Type” BD4 (Temporary Budget Adjustment).  Enter the “Transfer Amount”.  Enter the Index and click “Complete”.  The Fund, Org and Program information will populate.  Enter the Account Pool and a “Description”.  Click “Complete”.

For general information on making budget transfers, please review the Finance Self Service Quick Reference – Budget Transfers and Step by Step:  Self Service Module Budget Transfers.  Top

Who can make budget transfers?

The Budget Managers, Deans, Associate Vice Presidents, and Vice Presidents of an Index can make budget transfers.  Delegates will not be able to make budget transfers. Top

Can I make budget transfers only between Account pools or also between Organization codes?

Employees that are Budget Managers of several Indexes can transfer budgets between them. Top

How do I check the remaining budget in my Index?

Click on the Budget Queries link from the Financial Information menu.  Choose “Budget Query by Organizational Hierarchy” from the drop-down list in the “Create a New Query Type” section and click the “Create Query” box.  Select the parameters “Accounted Budget”, “Year to Date”, “Encumbrances”, and “Available Balance”. 

Enter the “Fiscal Year”.  Choose 12 to get the full year of information, or choose one specific month (July = 1).  Enter T for the “Chart of Accounts” and enter your Index.  If you want to include revenue in your review, click the “Include Revenue Accounts” box.  Click “Submit Query”.  The Fund, Organization, and Program information will populate.  Click “Submit Query” again. Top

How do I view the remaining budget on specific Accounts in my Index?

Follow the steps laid out in the above question, “How do I check the remaining budget in my Index”.  After you have entered your Index and clicked on “Submit Query”, enter your specific Account or Account Pool in the “Account” field.  Click “Submit Query” again.  Top

How can I download my budget query to Excel?

At the bottom of your budget query report, you will see two buttons:  (1) Download All Ledger Columns, and (2) Download Selected Ledger Columns.  You can click on either option to download the report into Excel.  By choosing the first option, all parameters of the report will download.  By choosing the second option, only the parameters you had chosen for your report will download into Excel.  You will need to do some formatting in Excel. Top


PURCHASING-RELATED INFORMATION

How do I do an on-line purchase requisition?

Click on the Requisition link from the Financial Information menu. 

For general information on how to create an on-line purchase requisition, please review the Step by Step:  How to Create a Self Service Requisition and Self Service Quick Reference - Requisition.

Make sure you click the complete button at the bottom of the requisition and receive an “R” number.  This will ensure that your requisition has been completed and forwarded on to the approval process.

Please note:  do not hit “enter” while doing a requisition.  This will reset some of the information and most likely give you error messages. Top

I am getting error messages when I do my requisition.  What do they mean?

Please review the Requisition Errors Quick Reference document for help deciphering your errors.  Top

How do I use the Lookup Function in the on-line purchase requisition?

For general information on how to use the Lookup Function in Self Service, please review the Step by Step:  Searching on Requisition Code Lookup. Top

How do I find a vendor number?

At the bottom of the Requisition page, there is an area named “Code Lookup”.  Choose “Vendor” from the “Type” drop-down list.  If you know part of the vendor number, enter it in the “Code Criteria” field.  Or, if you know the vendor name, or part of the vendor name, enter it in the “Title Criteria” field. 

The wildcard function (%) in Banner Self Service allows you to enter part of the code criteria if you don’t know the whole code or vendor name.  Put it in front of your partial entry if you don’t know the beginning of the code or title.  Put it at the end of your partial entry if you don’t know the end of the code or title.  The wildcard can be put at both the beginning and end of your partial entry.  (Keep in mind that the vendor names are generally the legal names – use the % to your advantage!)

After you enter your “Code Criteria” or “Title Criteria” (don’t enter both), choose the maximum number of lines you wish the lookup query to retrieve in the “Maximum Rows to Return” field.  Click on the “Execute Query” button.  The list of vendors satisfying your criteria will be at the top of the page. 

You can copy the correct vendor number from this list and paste it in the “Vendor Number” space on the Requisition.

For general information on how to use the Lookup Function in Self Service, please review the Step by Step:  Searching on Requisition Code Lookup. Top

What if my vendor is not in Banner Self Service?

If you cannot find your vendor in Self Service or if you have a new vendor, enter the vendor information, including name, address and phone number in the “Document Text” field of the requisition.  Completing a requisition without a vendor number will not give you an error message. Top  

What if I can’t find a commodity code?

You may not be able to find an exact commodity code for your purchase.  Choose the closest commodity code and change the “Commodity Description” field to more accurately reflect your purchase.  If there is not a commodity code that is close to yours, please contact Procurement Services to request a new code. Top

What if I have an attachment to send with a Purchase Order?

If you have an attachment to send with a Purchase Order, indicate that there is such attachment in the “Document Text, No Print” section of the requisition.  Send the requisition to Procurement Services through intercampus mail to AQU201.  Please use the pink “Requisition Attachment” form to label the attachment with the correct information, including the requisition number that was issued by Finance Self Service.  These forms are available from Procurement Services at Aquinas 201. Top

How do I do a change order to my purchase requisition?

To do a change order, email Procurement Services at procurement@stthomas.edu with the requisition number and the information that needs to be changed.  Keep in mind that any increase in dollar amount will have to go through the approval process, so another requisition will need to be created for the amount of the increase. Top

How do I create a purchase requisition template?

Before “Completing” your requisition, enter the name of your template in the “Save as Template” field.

You don’t always have to create a template when you are completing a requisition.  This is an option for you to utilize in situations when you may have recurring requisitions.

For general information on how to create a purchase requisition template in Self Service, please review the Step by Step:  How to Create and Save Requisition Templates. Top

How do I create an on-line standing purchase order?

Follow the instructions to complete on on-line requisition as laid out above.  In the “Document Text”, indicate that you would like the purchase order to be a standing purchase order.  Include the time period for which the standing order will be needed. Top

How can I view encumbrance information in my Index?

Click on the Encumbrance Queries link from the Financial Information menu.  Enter the Fiscal Year.  Choose 12 for the “Fiscal Period” to get the full fiscal year of information, or choose one specific month (July = 1).  Enter T for the “Chart of Accounts” and enter your Index.  Click “Submit Query”.  The Fund, Organization, and Program information will populate.  Click “Submit Query” again.

For general information on viewing encumbrance information for a specific Index, please review the Step by Step:  Self Service Module Encumbrance Query. Top

How do the approvals work?

Approval levels for purchase requisitions are set up as part of Banner Self Service.  As a Budget Manager, you have the authority to approve requisitions for your Indexes via the web.  In Banner Self Service, Budget Managers will have the capability to allow Delegates to approve these items up to $3,000.  In addition, approval queues will be set up in Banner Self Service to capture certain purchases over other dollar limits.   Top

How do I approve a purchase requisition?

For general information on how to approve a purchase requisition, review the Step by Step:  Self Service Approval Queue.  Top

How do I track the progress of my requisition?

Click on the View Documents link from the Financial Information menu.  Choose “Requisitions” from the “Type” drop-down menu.  Enter the requisition number in the “Document Number” box.  Choose “Approval History” at the bottom of the page.  This will show if the requisition is still in the approval queue, waiting for specific approvals.  If the document has been approved, it will say that no further approvals are needed and show who approved the document.  It will also show if the requisition has been disapproved by showing “Deny” in the approval history.

See the Step by Step:  Finance Self Service View Document for more information. Top

How do I find my requisition number if I don’t know it?

Click on the View Documents link from the Financial Information menu.  Choose “Requisitions” from the “Type” drop-down menu.  Since you do not know the document number, click the “Document Number” box.  This will bring up a lookup screen.  Populate at least one of the fields with the * (your user name will automatically be entered) and then click “Execute Query”.  This will bring up a list of requisitions you have created.

See the Step by Step:  Finance Self Service View Document for more information. Top

Can I print my Requisition?

The best place to print a requisition is by choosing the View Documents link from the Financial Information menu. .  Choose “Requisitions” from the “Type” drop-down menu.  Enter your requisition number in the “Document Number” field and click on “View Document” at the bottom of the page.  Your requisition will come up for you to print to your printer.   Top

How will we be notified what our Purchase Order number is?

To find your Purchase Order numbers, you will have to perform a Budget Query.  Display the “Reservations” column on the Budget Status by Account query.  Select 2004 for the fiscal year, enter “T” for the chart of accounts, and enter your index.  Click on “Submit Query” twice.  Click on the underlined value in the Reservations column for the appropriate account to see the requisitions that have been created.  The documents listed will include both Requisition numbers and Purchase Order numbers.  Top

How do I check the remaining balance on Purchase Orders or other encumbrances?

Click on the Encumbrance Queries link from the Financial Information menu.  Enter the Fiscal Year.  Choose 12 for the “Fiscal Period” to get the full fiscal year of information, or choose one specific month (July = 1).  Enter T for the “Chart of Accounts” and enter your Index.  Click “Submit Query”.  The Fund, Organization, and Program information will populate.  Click “Submit Query” again.

The “Encumbrance Liquidation” column indicates what has been paid against the encumbrance.  The “Current Commitments” column indicates the balance on the encumbrance.  Top

How do I determine whether a Vendor has been paid from a particular PO?

Click on the Budget Queries link from the Financial Information menu.  Choose “Budget Status by Account” from the drop-down list in the “Create a New Query Type” section and click the “Create Query” box.  Select the parameters, including “Year to Date” and “Encumbrances”, for the information you would like to retrieve and click “Continue”.

Enter the “Fiscal Year”.  Choose 12 to get the full year of information, or choose one specific month (July = 1).  Enter T for the “Chart of Accounts” and enter your Index.  Click “Submit Query”.  The Fund, Organization, and Program information will populate.  Click “Submit Query” again.

In the “Encumbrances” column, you can click on the dollar amount to drill down to more detailed information.  This will list out all the Purchase Orders.  Click on the Purchase Order for more information.  This screen will show you a “Related Documents” box towards the bottom of the screen.  If the item has been paid, it will give you the check information.  If not, you can click on the “Invoice Document Code” in the “Related Documents” box and this will bring up detailed information on the invoice that is attached to the PO.  This will give you the payment due date. Top

How do I verify that a PO was charged to the right Index/Account?

Click on the View Documents link from the Financial Information menu.  Choose “Requisitions” from the “Type” drop-down menu and enter your “Document Number”.  Click on “View Document”.  The requisition information will be shown and the accounting information will appear at the bottom of the page. Top

How do I clean up all the outstanding balances I have for my Index?

If you would like to close a PO that has a balance left, please notify Procurement Services. Top


ACCOUNTS PAYABLE - RELATED INFORMATION

How do I know if and when a vendor has been paid?

Click on the Budget Queries link from the Financial Information menu.  Choose “Budget Status by Account” from the drop-down list in the “Create a New Query Type” section and click the “Create Query” box.  Select the parameters, including “Year to Date”, for the information you would like to retrieve and click “Continue”.

Enter the “Fiscal Year”.  Choose 12 to get the full year of information, or choose one specific month (July = 1).  Enter T for the “Chart of Accounts” and enter your Index.  Click “Submit Query”.  The Fund, Organization, and Program information will populate.  Click “Submit Query” again.

In the “Year to Date” column, click on the item for which you would like more information.  Towards the bottom of the screen, you may see a “Related Documents” box.  If so, it could contain check information or Purchase Order information.  You have the option of clicking on the PO # and seeing additional information on that particular PO.  If you do not see check information, click on the “System Invoice Number” towards the top of the screen to get detailed information on the invoice.  This will show you the payment due date and detailed information of the invoice. Top

If an item hasn’t been paid for, can I see when a check is scheduled to be cut?

See above explanation. Top

How can I find out what invoices were paid on a check?

There is no way to gather this information using Banner Self Service.  Please contact Accounts Payable requesting this information. Top

How do I see what has been paid to a particular vendor?

There is no way to gather this information using Banner Self Service.  Please contact Accounts Payable requesting this information. Top

How do I see detailed information on an invoice?

Click on the Budget Queries link from the Financial Information menu.  Choose “Budget Status by Account” from the drop-down list in the “Create a New Query Type” section and click the “Create Query” box.  Select the parameters, including “Year to Date”, for the information you would like to retrieve and click “Continue”.

Enter the “Fiscal Year”.  Choose 12 to get the full year of information, or choose one specific month (July = 1).  Enter T for the “Chart of Accounts” and enter your Index.  Click “Submit Query”.  The Fund, Organization, and Program information will populate.  Click “Submit Query” again.

In the “Year to Date” column, click on the item for which you would like more information.  Drill down until you see the detailed invoice information. Top

How are the other Accounts Payable forms processed on Banner?  (i.e., Employee Expense Requests, Independent Contractor Forms, Check Requests)

Employees will use the same process as they use now for Accounts Payable forms.  The only thing that will change is the accounting information.  Make sure you reference your Index and Account Number on any of the forms and send them directly to Accounts Payable, AQU204, for processing. Top

How do the approvals work with the Accounts Payable forms?

The Budget Managers received approval forms requesting the signatures of who will have the authority to sign off on invoices, Independent Contractor Forms, or Check Requests for processing.  Therefore, the approvals for these Accounts Payable forms mirror that of the on-line purchase requisitions, except that these approvals will be done on paper rather than through Banner queues. 

In the case of Employee Expense Reports, Prepaid Expense Requests, and Cash Advance Requests, a supervisor’s signature is still required.  Please see the Employee Reimbursement Program for more information. Top

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