Business Office Customer Service Evaluation

Thank you for taking a few moments of your time to share with us your thoughts and/or concerns regarding the service you received from the UST Business Office. We appreciate your feedback as it is an integral factor for evaluating our performance and finding areas for improvement. This survey is anonymous unless you choose to provide your contact information at the end of the survey.

Context of Interaction

How did you contact our office?
  • In Person
  • E-Mail
  • Telephone
  • Other
If other, please specify:
Why did you contact the Business Office?
  • Ask a Question
  • Voice a complaint
  • Seek Advice
  • To Complete a Transaction
  • Communicate with a Manager
Please select an option that best describes your role in this exchange
  • Student
  • Parent
  • Spouse
  • Faculty
  • Staff
  • Other
On average, how often do you have contact with the Business Office?
  • First Time
  • Daily
  • Weekly
  • Monthly
  • Annually
  • 1-3 Times per Term
  • Other
Did the Business Office representative handle your question/concern in a timely manner?
  • Strongly Agree
  • Agree
  • Disagree
  • Strongly Disagree

Business Office Representative Performance

Based upon your overall experience, please rate your satisfaction with the Business Office representative in the following areas:

Issue Resolution
  • Very Satisfied
  • Satisfied
  • Neutral
  • Dissatisfied
  • Very Dissatisfied
Helpfulness of Representative
  • Very Satisfied
  • Satisfied
  • Neutral
  • Dissatisfied
  • Very Dissatisfied
Accuracy of Information Provided
  • Very Satisfied
  • Satisfied
  • Neutral
  • Dissatisfied
  • Very Dissatisfied
Communication of Relevant Policies/Procedures
  • Very Satisfied
  • Satisfied
  • Neutral
  • Dissatisfied
  • Very Dissatisfied

Characteristics of Business Office Representative

Please rate your level of agreement for the following characteristics of the representative that assisted you.

Knowledgeable
  • Strongly Agree
  • Agree
  • Neutral
  • Disagree
  • Strongly Disagree
Listened Carefully
  • Strongly Agree
  • Agree
  • Neutral
  • Disagree
  • Strongly Disagree
Professional
  • Strongly Agree
  • Agree
  • Neutral
  • Disagree
  • Strongly Disagree
Courteous
  • Strongly Agree
  • Agree
  • Neutral
  • Disagree
  • Strongly Disagree
Your overall rating of the interaction and service provided:
  • Very Good
  • Good
  • Average
  • Poor
  • Very Poor
Please use the following space for any comments or suggestions you would like to make
 If you wish to be contacted, please provide your name, phone, and email

 

 

Thank You for completing this survey!