Sheneeta White

Assistant Professor, DSCI / Ops Supply Chain Mgmt

whit6237@stthomas.edu

(651) 962-5438

2110 Summit Ave
McNeely Hall 329
St. Paul, MN 55105

Ph.D., Operations Management, Virginia Polytechnic Institute & State University
M.B.A., , North Carolina State University
B.S., , Xavier University of Louisiana

See my articles and publications

Sheneeta W. received a Ph. D. degree in management science from Virginia Tech, an M.B.A. from North Carolina State University and a B.S. degree from Xavier University of Louisiana.

White's research interests include planning and control of manufacturing and service operations, service supply chain management and sustainability. Her current research focuses on planning and scheduling of complex services operations. She has published her work in the European Journal of Operational Research (EJOR), the International Journal of Production Economics (IJPE) and International Journal of Information and Operations Management Education (IJIOME). She is a member of the Institute for Operations Research and Management Science (INFORMS), Decision Sciences Institute (DSI) and the Production and Operations Management Society (POMS). Before her academic career, she enjoyed a seven-year career with IBM Global Services in Raleigh, NC.

White's teaching responsibilities are in the areas of operations management at the undergraduate and graduate levels.

Fall 2014 Courses
Fall 2014 Courses
Crs - Sec Title Days Time Location
OPMT 310 - 05 Operations Management - T - R - - - 0800 - 0940 MCH 114
Description of course Operations Management : CRN: 42834
Operations management focuses on planning, coordination and control of activities involved in the transformation of resources into goods and services. This course will examine the concepts and techniques utilized in the mangement of manufacturing and service operations. This course will focus on the strategic use of the tactical tools of operations mangement. Topics covered include the management of process, technology, production, six-sigma quality, inventory, suply chain, workforce, business process improvement and lean management in operating systems. After completing this course, students will have a great appreciation for the strategic power of the operations function and greater knowledge of how effective operations mangement can enable an organization to attain a sustainable competitive advantage. Prerequisites: Junior standing; STAT 220; and MATH 101 or higher; concurrent or previous enrollment in MGMT 305 reccommended

Schedule Details

Location Time Day(s)
OPMT 310 - 06 Operations Management - T - R - - - 0955 - 1135 MCH 114
Description of course Operations Management : CRN: 42835
Operations management focuses on planning, coordination and control of activities involved in the transformation of resources into goods and services. This course will examine the concepts and techniques utilized in the mangement of manufacturing and service operations. This course will focus on the strategic use of the tactical tools of operations mangement. Topics covered include the management of process, technology, production, six-sigma quality, inventory, suply chain, workforce, business process improvement and lean management in operating systems. After completing this course, students will have a great appreciation for the strategic power of the operations function and greater knowledge of how effective operations mangement can enable an organization to attain a sustainable competitive advantage. Prerequisites: Junior standing; STAT 220; and MATH 101 or higher; concurrent or previous enrollment in MGMT 305 reccommended

Schedule Details

Location Time Day(s)
OPMT 360 - 01 Service Operations Management - T - R - - - 1525 - 1700 MCH 117
Description of course Service Operations Management : CRN: 42986
The service sector is the fastest-growing sector of the economy. This course is designed to explore the dimensions of service operations management and the process of ongoing improvement. Outstanding service organizations are managed differently than their manufacturing counterparts. The results show not only in terms of conventional operational measures of performance, but also in the enthusiasm of the employees and degree of customer satisfaction, where efficient and effective service is taken as a positive experience. This course aims at applying tools learned in Operations Management as well as integrating student learning from other areas such as strategy, marketing, technology and organizational issues in the service industry. Service sectors covered in this course include airlines, health care, hotels, restaurants, entertainment & recreation, and service consulting. Offered Spring semester.

Schedule Details

Location Time Day(s)
J-Term 2015 Courses
J-Term 2015 Courses
Crs - Sec Title Days Time Location
Spring 2015 Courses
Spring 2015 Courses
Crs - Sec Title Days Time Location
OPMT 360 - 01 Service Operations Management M - W - - - - 1335 - 1510
Description of course Service Operations Management : CRN: 22130
The service sector is the fastest-growing sector of the economy. This course is designed to explore the dimensions of service operations management and the process of ongoing improvement. Outstanding service organizations are managed differently than their manufacturing counterparts. The results show not only in terms of conventional operational measures of performance, but also in the enthusiasm of the employees and degree of customer satisfaction, where efficient and effective service is taken as a positive experience. This course aims at applying tools learned in Operations Management as well as integrating student learning from other areas such as strategy, marketing, technology and organizational issues in the service industry. Service sectors covered in this course include airlines, health care, hotels, restaurants, entertainment & recreation, and service consulting. Offered Spring semester.

Schedule Details

Location Time Day(s)
OPMT 620 - 201 Service Operations - T - - - - - 1800 - 2100
Description of course Service Operations : CRN: 22118
Service-providing organizations differ from product producing organizations in a number of important ways. Further, there are very few pure service or pure product producing organizations. Most are some combination of service and product. This course will examine the differences and the similarities. The course examines the role of the operations function, the decisions for which the operations manager is accountable, and the various tools and methods used for decision making. Special emphasis will be placed on how the tools must, or may, be adapted for pure service or combination organizations. Prerequisites:Standard core courses and OPMT 610

Schedule Details

Location Time Day(s)
Academic and Professional Positions
  • Assistant Professor, University of St. Thomas, St. Paul / Mpls (2009 - present)
  • Instructor, Virginia Polytechnic Institute & State University, Blacksburg (2007 - 2008)
  • Graduate Teaching Assistant, Virginia Polytechnic Institute & State University, Blacksburg (2005 - 2008)
  • ISV Marketing Vendor, Business Analyst, Project Team Lead, Info Tech Specialist, IBM Corporation, Triangle Park (1998 - 2005)

Professional Memberships
  • Decision Sciences Institute
  • Institute for Operations Research & the Management Sciences (INFORMS)

Professional Service
  • APICS - Advancing Productivity and Innovative Competitive Success,
  • European Journal of Operational Research, Reviewer
  • INFORMS - Institute for Operations Research and the Management Sciences, Reviewer
  • INFORMS - Institute for Operations Research and the Management Sciences,
  • Academy of Management, Reviewer
  • International Journal of Production Economics, Reviewer

Major Works
  • Johnson, D., Russell, R., & White, S. W. (forthcoming). Patient perceptions of quality: Analyzing patient satisfaction surveys. International Journal of Operations and Production Management,
  • White, S. W., & Bordoloi, S. (forthcoming). A review of DEA-based resource and cost allocation models: Implications for services. International Journal of Services and Operations Management,
  • White, S. W., & Grimm, S. D. (forthcoming). A simulation study of the influences of PCAOB regulatory guidance on the internal control audit process: An analysis of relationships, risk and information sharing. Research on Professional Responsibility and Ethics in Accounting,
  • Sanders, J., White, S. W., & Olson, J. R. (2013). University of St. Thomas uses AHP to grow operations management major. International Journal of Information and Operations Management Education, (5)(2), pp. 130-153
  • White, S. W. (2013). Sustainability in Supply Chain Management Casebook: Applications and Best Practices. In Steven Leon (Ed.), GroBaby foods: Green sourcing. New Jersey: Prentice Hall
  • White, S. W. (2012). An experimentally confirmed manpower planning model of services under production function uncertainties. International Journal of Production Economics,
  • White, S. W., & Badinelli, R. D. (2011). A model for efficiency-based resource integration in services. European Journal of Operational Research, (217)(2012), pp. 439-447

Research Interests
  • Manufacturing
  • Operations
  • Service Operations

Presentations
  • "Analyzing patient satisfaction surveys for process improvement" POMS - Production and Operations Management Society, Atlanta, Georgia, May 01, 2014
  • "A simulation study of the influence of PCAOB regulatory guidance on the internal control audit process" OCB Faculty Reseach Symposium, Minneapolis, Minnesota, April 01, 2013
  • "A simulation study of the effects of perceived risk and information sharing on the internal control reporting process" AAA - American Accounting Association Midwest Region, St. Louis, MO, October 01, 2012
  • "A simulation study of the effects of perceived risk and information sharing on the internal control reporting process" AAA - American Accounting Association, Denver, CO, August 01, 2011
  • "The impact of co-production on workforce planning decisions" INFORMS - Institute for Operations Research and the Management Sciences, San Diego, California, October 01, 2009
  • "Applying technology functions in service operations" INFORMS - Institute for Operations Research and the Management Sciences, Washington, District of Columbia, October 01, 2008
  • "Business to business service operations planning with client involvement" Decision Sciences Institute, Phoenix, Arizona, November 01, 2007
  • "The impact of client involvement on business to business service operations planning" INFORMS - Institute for Operations Research and the Management Sciences, Seattle, Washington, November 01, 2007
  • "'Using QFD to Improve SOA Applications in the Retail Industry'" DSI Mini-Conference on Service Sciences, Pittsburgh, PA, May 01, 2007
  • "Operations planning for B2B services with client involvement" DSI Mini-Conference on Service Sciences, Pittsburgh, PA, May 01, 2007
  • "Holonic manufacturing: A simulation study" INFORMS - Institute for Operations Research and the Management Sciences, Pittsburgh, Pennsylvania, November 01, 2006