William Raffield

Associate Professor, Operations and Supply Chain Management

wdraffield@stthomas.edu

(651) 962-5148

2115 Summit Ave
McNeely Hall 331
St. Paul, MN 55105

B.S., Physics, Clemson University
M.P.A., Environmental Management, Golden Gate University
Ph.D., Industrial Management, Clemson University

See publications in UST Research Online

Bill Raffield grew up in South Carolina and received a Bachelor of Science degree in physics from Clemson University. He has an M.P.A. in environmental management and received his Ph.D. in industrial management from Clemson University. Raffield has taught classes in operations management for more than 20 years. He was the senior associate dean for the Opus College of Business from the founding of the college in July 2001 until fall 2009. Raffield served as an officer in the United States Air Force, and worked in industry for Michelin Tire Corporation and the Truckstops of America division of Ryder Systems, Inc. His research interests are in work and process flow and capacity management. He is a member of APICS and the Production and Operations Management Society.

Fall 2016 Courses
Fall 2016 Courses
Crs - Sec Title Days Time Location
OPMT 310 - 03 Operations Management M - W - F - - 0935 - 1040 MCH 111
Description of course Operations Management : CRN: 43005
Operations management focuses on planning, coordination and control of activities involved in the transformation of resources into goods and services. This course will examine the concepts and techniques utilized in the mangement of manufacturing and service operations. This course will focus on the strategic use of the tactical tools of operations mangement. Topics covered include the management of process, technology, production, six-sigma quality, inventory, suply chain, workforce, business process improvement and lean management in operating systems. After completing this course, students will have a great appreciation for the strategic power of the operations function and greater knowledge of how effective operations mangement can enable an organization to attain a sustainable competitive advantage. Prerequisites: Junior standing; STAT 220; and MATH 101 or higher; concurrent or previous enrollment in MGMT 305 reccommended
Schedule Details
Location Time Day(s)
OPMT 310 - 04 Operations Management M - W - F - - 1055 - 1200 MCH 111
Description of course Operations Management : CRN: 43006
Operations management focuses on planning, coordination and control of activities involved in the transformation of resources into goods and services. This course will examine the concepts and techniques utilized in the mangement of manufacturing and service operations. This course will focus on the strategic use of the tactical tools of operations mangement. Topics covered include the management of process, technology, production, six-sigma quality, inventory, suply chain, workforce, business process improvement and lean management in operating systems. After completing this course, students will have a great appreciation for the strategic power of the operations function and greater knowledge of how effective operations mangement can enable an organization to attain a sustainable competitive advantage. Prerequisites: Junior standing; STAT 220; and MATH 101 or higher; concurrent or previous enrollment in MGMT 305 reccommended
Schedule Details
Location Time Day(s)
OPMT 360 - 01 Service Operations Management M - W - - - - 1335 - 1510 MCH 110
Description of course Service Operations Management : CRN: 43019
The service sector is the fastest-growing sector of the economy. This course is designed to explore the dimensions of service operations management and the process of ongoing improvement. Outstanding service organizations are managed differently than their manufacturing counterparts. The results show not only in terms of conventional operational measures of performance, but also in the enthusiasm of the employees and degree of customer satisfaction, where efficient and effective service is taken as a positive experience. This course aims at applying tools learned in Operations Management as well as integrating student learning from other areas such as strategy, marketing, technology and organizational issues in the service industry. Service sectors covered in this course include airlines, health care, hotels, restaurants, entertainment & recreation, and service consulting. Offered Spring semester.
Schedule Details
Location Time Day(s)
J-Term 2017 Courses
J-Term 2017 Courses
Crs - Sec Title Days Time Location
Spring 2017 Courses
Spring 2017 Courses
Crs - Sec Title Days Time Location
OPMT 310 - 03 Operations Management M - W - F - - 0935 - 1040 MCH 111
Description of course Operations Management : CRN: 22026
Operations management focuses on planning, coordination and control of activities involved in the transformation of resources into goods and services. This course will examine the concepts and techniques utilized in the mangement of manufacturing and service operations. This course will focus on the strategic use of the tactical tools of operations mangement. Topics covered include the management of process, technology, production, six-sigma quality, inventory, suply chain, workforce, business process improvement and lean management in operating systems. After completing this course, students will have a great appreciation for the strategic power of the operations function and greater knowledge of how effective operations mangement can enable an organization to attain a sustainable competitive advantage. Prerequisites: Junior standing; STAT 220; and MATH 101 or higher; concurrent or previous enrollment in MGMT 305 reccommended
Schedule Details
Location Time Day(s)
OPMT 310 - 04 Operations Management M - W - F - - 1055 - 1200 MCH 111
Description of course Operations Management : CRN: 22027
Operations management focuses on planning, coordination and control of activities involved in the transformation of resources into goods and services. This course will examine the concepts and techniques utilized in the mangement of manufacturing and service operations. This course will focus on the strategic use of the tactical tools of operations mangement. Topics covered include the management of process, technology, production, six-sigma quality, inventory, suply chain, workforce, business process improvement and lean management in operating systems. After completing this course, students will have a great appreciation for the strategic power of the operations function and greater knowledge of how effective operations mangement can enable an organization to attain a sustainable competitive advantage. Prerequisites: Junior standing; STAT 220; and MATH 101 or higher; concurrent or previous enrollment in MGMT 305 reccommended
Schedule Details
Location Time Day(s)
OPMT 360 - 01 Service Operations Management M - W - - - - 1335 - 1510 MCH 111
Description of course Service Operations Management : CRN: 22039
The service sector is the fastest-growing sector of the economy. This course is designed to explore the dimensions of service operations management and the process of ongoing improvement. Outstanding service organizations are managed differently than their manufacturing counterparts. The results show not only in terms of conventional operational measures of performance, but also in the enthusiasm of the employees and degree of customer satisfaction, where efficient and effective service is taken as a positive experience. This course aims at applying tools learned in Operations Management as well as integrating student learning from other areas such as strategy, marketing, technology and organizational issues in the service industry. Service sectors covered in this course include airlines, health care, hotels, restaurants, entertainment & recreation, and service consulting. Offered Spring semester.
Schedule Details
Location Time Day(s)
Academic and Professional Positions
  • Associate Professor, University of St. Thomas, St. Paul / Minneapolis (2009 - present)
  • Senior Associate Dean (2002-09), Interim Dean (2001-02), University of St. Thomas - Opus College of Business, St Paul (2001 - 2009)
  • Senior Associate Dean, Opus College of Business, University of St. Thomas, St. Paul / Minneapolis (2002 - 2009)
  • Interim Associate Dean, College of Business, University of St. Thomas, St. Paul / Minneapolis (2001 - 2002)
  • Associate Professor, University of St. Thomas, St. Paul / Minneapolis (1991 - 2001)
  • Director, Division of Business, University of St. Thomas, St. Paul / Minneapolis (1997 - 2001)
  • Graduate Teacher of Record, Clemson University, Clemson (1986 - 1991)
  • Manager, Wholesale Division, Universal Tire, Inc., Nashville (1984 - 1986)
  • National Marketing Manager, Truckstops of America, Nashville (1980 - 1984)
  • Territory Representative, Michelin Tire Corporation, Memphis (1978 - 1980)
  • Captain, U.S. Air Force, Vandenberg AFB (1971 - 1978)

Professional Memberships
  • Advancing Productivity Innovation & Competitive Success
  • Beta Gamma Sigma Business Honor Society
  • Decision Sciences Institute
  • Production and Operations Management Society

Professional Service
  • APICS - Advancing Productivity Innovation and Competitive Success,

Publications
  • Lutz, H. S., Vang, D. O., & Raffield, W. D. (2012). Using game theory to predict supply chain cooperation. Performance Improvement Journal, (51)(3), pp. 19-23

Books and Chapters

Research Interests
  • Research interests are in production planning and control systems
  • capacity planning
  • MRP
  • Operations Strategy
  • shop management and scheduling
  • and business education.

Awards and Honors
  • American Production and Inventory Control Society, Industrial Crescent Chapter, 1988
  • Distinguished Educator Award, University of St. Thomas, 1993
  • First Opus College of Business faculty member selected as an Honorary Faculty Inductee., Beta Gamma Sigma, 2011
  • Selected for membership in the Nu Tau Chapter, Delta Sigma Pi National Business Fraternity, 1997
  • Selected to membership, Omicron Delta Kappa National Leadership Honor Society, 1994
  • Southern Business Administration Association Innovation Award for education, 1990
  • William B. Malevich Award, University of St. Thomas, 2012

Presentations
  • "Applying for AACSB Accreditation: Identifying costs" Southeast Decision Sciences Institute, January 01, 2001
  • "Strategic Capacity Planning: Fact or Wishful Thinking?" Midwest Business Administration Association MBAA, Chicago, Illinois, March 01, 1996
  • "Innovations in Teaching Management at the University of St. Thomas" Academy of Management, Chicago, Illinois, April 01, 1995
  • "Shop load control using gateway work centers: A simulation study" Midwest Business Administration Association, January 01, 1994
  • "Working as colleagues to design new student centered courses" Business Teaching Conference, January 01, 1993
  • "Use of commercial software in POM courses" Glassboro State College, Glassboro, New Jersey, January 01, 1990