Sanjeev Bordoloi

Associate Professor, Operations and Supply Chain Management

(651) 962-4132

Minneapolis Campus
1000 LaSalle Ave
Terrence Murphy Hall 470J
Minneapolis, MN 55403

Ph.D., Operations Management, University of Texas
M.B.A., Operations Management and Finance, Xavier Labour Relations Institute
Other, , Jamshedpur Technical Institute, Tata Iron & Steel Co.
B.Tech., Electrical Engineering, Indian Institute of Technology (IIT) - Banaras Hindu University

See publications in UST Research Online

Sanjeev K. Bordoloi received his Ph.D. in operations management from the University of Texas at Austin, prior to which he earned an M.B.A. from Xavier Institute, India, and a bachelor of technology degree in electrical engineering from Indian Institute of Technology, Varanasi, India. His research interests include service management (health care, call centers, airlines and hospitality), process analysis and design, manufacturing flexibility, project management, technology management and theory of constraints. His research papers have been published in several journals, including Journal of Production & Operations Management, Journal of Service Research, European Journal of Operations Research, Decision Science Institute Proceedings, Journal of International Technology & Information Management, Journal of Productivity Analysis, International Journal of Production Economics, Health Services Management Research and Health Care Management Review.

Bordoloi's teaching experience includes MBA, BBA, and executive development courses on operations management, service management, operations planning, decision analysis, business statistics, entrepreneurship and small businesses, project management and total quality management. Before the University of St. Thomas, he taught at the University of Illinois at Urbana-Champaign, the College of William & Mary, the University of Alaska at Fairbanks, and the University of Texas at Austin. His teaching specializes in field-based courses where students apply the classroom lessons in actual real-world situations to augment their learning. Bordoloi has won teaching awards and recognitions in the Graduate School of Business at both William & Mary and University of Illinois. He also authored the popular textbook Service Management: Operations, Strategy, Information Technology, 8th edition, McGraw-Hill, 2013.

Bordoloi has worked full-time in the semiconductor and steel industry (Motorola, Applied Materials and Tata Steel ) for a total of seven years at the executive level, mostly in project management and technology management areas. His significant executive projects include design of semiconductor manufacturing assembly line for productivity improvement and cycle time reduction, design of staffing policy for labor flexing and skill-based training, development of enterprise models for semiconductor product mix variations, formulation and implementation of engineering projects at coke ovens, blast furnaces and steel melting shops. He has consulted for several firms including Sentara Healthcare, Archer Daniels Midland, Northwestern University medical unit, Fairbanks Memorial Hospital, ServiceWare (Knowledge Management), Humanics Inc. and Intandem Inc. (Event Management).

Bordoloi was named a Sam M. Walton Free Enterprise Fellow by the Students in Free Enterprise (SIFE) in recognition of his leadership and support of the SIFE program at the College of William & Mary. He led the William & Mary SIFE team in winning several awards, namely the National Champion in case competition "Duel in the Desert," national semifinalist in SIFE National Exposition, four-time national finalist in the Entrepreneurial Assistance Special Competition, sponsored by the Kauffman Center for Entrepreneurial Leadership, and national finalist in the following special competitions: National Entrepreneurship Competition sponsored by Sam's Club, National Free Market Economics Competition sponsored by Aflac and the National Business Ethics Competition sponsored by Campbell's.

Summer 2015 Courses
Summer 2015 Courses
Crs - Sec Title Days Time Location
Fall 2015 Courses
Fall 2015 Courses
Crs - Sec Title Days Time Location
OPMT 610 - 201 Operations Management M - - - - - - 1800 - 2100 TMH 401
Description of course Operations Management : CRN: 43070
This course regards the student as a consumer of operations management results rather than a producer of the results. The operations function is examined from the general manager's perspective. The role of the operations function in goods-producing companies as well as in service organizations is examined. The course discusses the decision for which the operations manager is accountable. How those decisions are made and the various tools and methods used to make the decisions also will be addressed. You should not expect to become proficient in using these tools; rather you should expect to understand why the tool is appropriate to the decision. Prerequisite: OPMT 600

Schedule Details

Location Time Day(s)
J-Term 2016 Courses
J-Term 2016 Courses
Crs - Sec Title Days Time Location
Academic and Professional Positions
  • Associate Professor, University of St. Thomas, St. Paul / Minneapolis (2007 - present)
  • Visiting Associate Professor, University of Illinois - Urbana, Champaign (2006 - 2007)
  • Assistant Professor, College of William & Mary, Williamsburg (1998 - 2006)

Professional Memberships
  • DSI - Decisions Sciences Institute
  • INFORMS - Institute of Operations Research & Management Services
  • POMS - Production & Operations Management Society

Public Service
  • YMCA - Ridgedale, Minnesota, Board Member

  • White, S. W., & Bordoloi, S. (forthcoming). A review of DEA-based resource and cost allocation models: Implications for services. International Journal of Services and Operations Management,
  • Bordoloi, S. (2009). Who's the real bottleneck?. (2-3), pp. 33-42
  • Bordoloi, S., & Guerrero, H. (2008). Design for control: A new perspective on product design. (113)(1), pp. 346-358
  • Bordoloi, S., Aggarwal, P. K., & Tobin, T. (2008). A quantitative model for CRM performance evaluations. Journal of International Technology and Information Management, (10)(2), pp. 99-110
  • Bordoloi, S., & Beach, K. (2007). Improving operational efficiency in an inner-city emergency department. Health Services Management Research, (20), pp. 105-112
  • Bordoloi, S. (2006). A control rule for recruitment planning in knowledge-intensive engineering consultancy. Journal of Productivity Analysis, (26), pp. 147-163
  • Bordoloi, S. (2004). Agent recruitment planning in knowledge-intensive call centers. Journal of Service Research, (6)(4), pp. 309-323

Books and Chapters
  • Fitzsimmons, J., Fitzsimmons, M., & Bordoloi, S. (2013). Service management: Operations, strategy, information technology 8th ed. McGraw-Hill

Research Interests
  • Health Care
  • Operations
  • Quality Management

Awards and Honors
  • List of Teachers Ranked by Students as Excellent, 2007
  • Outstanding Paper Award, 2004
  • Alfred Page Graduate Teaching Award, 2004
  • School of Business Summer Research Grant, 2004
  • Sam M. Walton Free Enterprise Fellow, 2003
  • Southeast Decision Science Institute (DSI) conference, 2004
  • Sam M. Walton Free Enterprise Fellow, 2004