Sanjeev Bordoloi

Associate Professor, DSCI / Ops Supply Chain Mgmt

bord9806@stthomas.edu

(651) 962-4132

Minneapolis Campus
1000 LaSalle Ave
Terrence Murphy Hall 470J
Minneapolis, MN 55403

Ph.D., Operations Management, University of Texas
M.B.A., Operations Management and Finance, Xavier Labour Relations Institute
Other, , Jamshedpur Technical Institute, Tata Iron & Steel Co.
B.Tech., Electrical Engineering, Banaras Hindu University - Institute of Technology

See my articles and publications

Sanjeev K. Bordoloi received his Ph.D. in operations management from the University of Texas at Austin, prior to which he earned an M.B.A. from Xavier Institute, India, and a bachelor of technology degree in electrical engineering from Indian Institute of Technology, Varanasi, India. His research interests include service management (health care, call centers, airlines and hospitality), process analysis and design, manufacturing flexibility, project management, technology management and theory of constraints. His research papers have been published in several journals, including Journal of Production & Operations Management, Journal of Service Research, European Journal of Operations Research, Decision Science Institute Proceedings, Journal of International Technology & Information Management, Journal of Productivity Analysis, International Journal of Production Economics, Health Services Management Research and Health Care Management Review.

Bordoloi's teaching experience includes MBA, BBA, and executive development courses on operations management, service management, operations planning, decision analysis, business statistics, entrepreneurship and small businesses, project management and total quality management. Before the University of St. Thomas, he taught at the University of Illinois at Urbana-Champaign, the College of William & Mary, the University of Alaska at Fairbanks, and the University of Texas at Austin. His teaching specializes in field-based courses where students apply the classroom lessons in actual real-world situations to augment their learning. Bordoloi has won teaching awards and recognitions in the Graduate School of Business at both William & Mary and University of Illinois. He also authored the popular textbook Service Management: Operations, Strategy, Information Technology, 8th edition, McGraw-Hill, 2013.

Bordoloi has worked full-time in the semiconductor and steel industry (Motorola, Applied Materials and Tata Steel ) for a total of seven years at the executive level, mostly in project management and technology management areas. His significant executive projects include design of semiconductor manufacturing assembly line for productivity improvement and cycle time reduction, design of staffing policy for labor flexing and skill-based training, development of enterprise models for semiconductor product mix variations, formulation and implementation of engineering projects at coke ovens, blast furnaces and steel melting shops. He has consulted for several firms including Sentara Healthcare, Archer Daniels Midland, Northwestern University medical unit, Fairbanks Memorial Hospital, ServiceWare (Knowledge Management), Humanics Inc. and Intandem Inc. (Event Management).

Bordoloi was named a Sam M. Walton Free Enterprise Fellow by the Students in Free Enterprise (SIFE) in recognition of his leadership and support of the SIFE program at the College of William & Mary. He led the William & Mary SIFE team in winning several awards, namely the National Champion in case competition "Duel in the Desert," national semifinalist in SIFE National Exposition, four-time national finalist in the Entrepreneurial Assistance Special Competition, sponsored by the Kauffman Center for Entrepreneurial Leadership, and national finalist in the following special competitions: National Entrepreneurship Competition sponsored by Sam's Club, National Free Market Economics Competition sponsored by Aflac and the National Business Ethics Competition sponsored by Campbell's.

Fall 2014 Courses
Fall 2014 Courses
Crs - Sec Title Days Time Location
OPMT 610 - 201 Operations Management M - - - - - - 1800 - 2100 TMH 460
Description of course Operations Management : CRN: 42850
This course regards the student as a consumer of operations management results rather than a producer of the results. The operations function is examined from the general manager's perspective. The role of the operations function in goods-producing companies as well as in service organizations is examined. The course discusses the decision for which the operations manager is accountable. How those decisions are made and the various tools and methods used to make the decisions also will be addressed. You should not expect to become proficient in using these tools; rather you should expect to understand why the tool is appropriate to the decision. Prerequisite: OPMT 600

Schedule Details

Location Time Day(s)
OPMT 610 - 202 Operations Management - T - - - - - 1800 - 2100 TMH 460
Description of course Operations Management : CRN: 42851
This course regards the student as a consumer of operations management results rather than a producer of the results. The operations function is examined from the general manager's perspective. The role of the operations function in goods-producing companies as well as in service organizations is examined. The course discusses the decision for which the operations manager is accountable. How those decisions are made and the various tools and methods used to make the decisions also will be addressed. You should not expect to become proficient in using these tools; rather you should expect to understand why the tool is appropriate to the decision. Prerequisite: OPMT 600

Schedule Details

Location Time Day(s)
OPMT 610 - 203 Operations Management - - - R - - - 1800 - 2100 TMH 460
Description of course Operations Management : CRN: 42852
This course regards the student as a consumer of operations management results rather than a producer of the results. The operations function is examined from the general manager's perspective. The role of the operations function in goods-producing companies as well as in service organizations is examined. The course discusses the decision for which the operations manager is accountable. How those decisions are made and the various tools and methods used to make the decisions also will be addressed. You should not expect to become proficient in using these tools; rather you should expect to understand why the tool is appropriate to the decision. Prerequisite: OPMT 600

Schedule Details

Location Time Day(s)
J-Term 2015 Courses
J-Term 2015 Courses
Crs - Sec Title Days Time Location
Spring 2015 Courses
Spring 2015 Courses
Crs - Sec Title Days Time Location
Academic and Professional Positions
  • Associate, University of St. Thomas, St Paul / Minneaplis (2011 - present)
  • Assistant Professor, University of St. Thomas, St. Paul / Minneapolis (2007 - 2011)
  • Visiting Associate Professor, University of Illinois - Urbana, Champaign (2006 - 2007)
  • Assistant Professor, College of William & Mary, Williamsburg (1998 - 2006)

Professional Memberships
  • DSI - Decisions Sciences Institute
  • INFORMS - Institute of Operations Research & Management Services
  • POMS - Production & Operations Management Society

Public Service
  • YMCA - Ridgedale, Minnesota, Board Member

Major Works
  • White, S. W., & Bordoloi, S. (forthcoming). A review of DEA-based resource and cost allocation models: Implications for services. International Journal of Services and Operations Management,
  • Fitzsimmons, J., Fitzsimmons, M., & Bordoloi, S. (2013). Service management: Operations, strategy, information technology 8th ed. McGraw-Hill
  • Bordoloi, S. (2009). Who's the real bottleneck?. International Journal of Global Business and Economics, (2-3), pp. 33-42
  • Bordoloi, S., & Guerrero, H. (2008). Design for control: A new perspective on product design. International Journal of Production Economics, (113)(1), pp. 346-358
  • Bordoloi, S., Aggarwal, P. K., & Tobin, T. (2008). A quantitative model for CRM performance evaluations. Journal of International Technology and Information Management, (10)(2), pp. 99-110
  • Bordoloi, S., & Beach, K. (2007). Improving operational efficiency in an inner-city emergency department. Health Services Management Research, (20), pp. 105-112
  • Bordoloi, S. (2006). A control rule for recruitment planning in knowledge-intensive engineering consultancy. Journal of Productivity Analysis, (26), pp. 147-163
  • Bordoloi, S. (2004). Agent recruitment planning in knowledge-intensive call centers. Journal of Service Research, (6)(4), pp. 309-323

Research Interests
  • Health Care
  • Operations
  • Quality Management

Awards and Honors
  • List of Teachers Ranked by Students as Excellent, 2007
  • Outstanding Paper Award, 2004
  • Alfred Page Graduate Teaching Award, 2004
  • School of Business Summer Research Grant, 2004
  • Sam M. Walton Free Enterprise Fellow, 2003
  • Southeast Decision Science Institute (DSI) conference, 2004
  • Sam M. Walton Free Enterprise Fellow, 2004

Presentations
  • "Improving call center operations in healthcare" POMS - Production and Operations Management Society, Atlanta, Georgia, May 01, 2014
  • "Performance evaluation of professional sports teams" POMS - Productions and Operations Management Society, Denver, Colorado, May 01, 2013
  • "Teaching service science: A panel discussion" Institute for Operations Research and the Management Sciences, Phoenix, Arizona, October 01, 2012
  • "Role of business institutions in North-East India" Inauguration of Kaziranga University, Jorhat, India, June 01, 2012
  • "Resource optimization in healthcare" POMS - Production and Operations Management Society, Chicago, IL, April 01, 2012
  • "Operations management applications in an orthopaedic center" INFORMS - Institute for Operations Research and the Management Sciences, Charlotte, NC, November 01, 2011
  • "Process flow analysis and redesign at an emergency department" Mayo Clinic Conference on Systems Engineering & Operations Research in Health Care, Rochester, MN, August 01, 2011
  • "Kaizen in the clinic, a case study on lean application in healthcare" POMS - Productions and Operations Management Society, Reno, NV, April 01, 2011
  • "Value of flexibility" INFORMS - Institute for Operations Research and the Management Sciences, Austin, TX, November 01, 2010
  • "Decision making model for capacity management in hospitals" Mayo Clinic Conference on Systems Engineering & Operations Research in Health Care, Rochester, MN, August 01, 2010
  • "Lean management in healthcare" POMS - Production and Operations Management Society, Vancouver, Canada, May 01, 2010
  • "Staffing decisions in healthcare operational efficiency" INFORMS - Institute for Operations Research and the Management Sciences, San Diego, California, October 01, 2009
  • "Use of sensitivity analysis for measuring value of flexibility" POMS - Production and Operations Management Society, Orlando, Florida, May 01, 2009
  • "Who's the real bottleneck?'" GBDI - Gllobal Business Development Institute, Las Vegas, Nevada, March 01, 2009
  • "Business education in the U.S. vs. India" Heritage Assam Organized Special Event, Jorhat, India, June 01, 2008
  • "An evaluation of cost components in health care industry" POMS - Production and Operations Management Society, San Diego, California, May 01, 2008
  • "Current teaching methods in operations management" Assam Institute of Management (AIM), Guwahati, India, May 01, 2008
  • "Performance evaluation of metro stations in Shanghai" INFORMS - Institute for Operations Research and the Management Sciences, Seattle, Washington, November 01, 2007
  • "Comparison of business education between India and the U.S." Heritage Assam Organized Special Event, Jorhat, India, January 01, 2007
  • "Comparison of dissimilar capacities in hospitals" INFORMS - Institute for Operations Research and the Management Sciences, Pittsburgh, Pennsylvania, November 01, 2006
  • "A comprehensive framework for manufacturing flexibility" INFORMS - Institute for Operations Research and the Management Sciences, San Francisco, California, November 01, 2005
  • "Operationalization of flexibility in a common base" National Decision Sciences Institute, San Francisco, California, November 01, 2005
  • "Service Capacity Management in Hospitals" National Decision Sciences Institute, San Francisco, California, November 01, 2005
  • "Technolocy adaptation in academia" Sikkim Manipal Institute of Techology, Jorhat, India, May 01, 2005
  • "A DEA Framework for CRM Performance Evaluations" National Decision Sciences Institute, Boston, Massachusetts, November 01, 2004
  • "Turning Chaos to Control in an Inner-City Emergency Department" National Decision Sciences Institute, Boston, Massachusetts, November 01, 2004
  • "Capacity Management in Health-Care" INFORMS - Institute for Operations Research and the Management Sciences, Denver, Colorado, October 01, 2004
  • "Does I.T. Investment Really Result In More Efficient CRM's?" Southeast Decision Sciences Institute, Charleston, North Carolina, February 01, 2004
  • "Application of DEA for CRM Performance Evaluation" National Decision Sciences Institute, District of Columbia, District of Columbia, November 01, 2003
  • "Performance Metrics for CRM Evaluation" INFORMS, Atlanta, Georgia, October 01, 2003
  • "A Model for Scheduling Professional Tennis Players' Itinerary" Southeast Decision Sciences Institute, Williamsburg, Pennsylvania, February 01, 2003
  • "ERP Implementation and other Issues" Southeast Decision Sciences Institute, Williamsburg, Pennsylvania, February 01, 2003
  • "Project Management for Physician Managers" Continuing Medical Education, Virginia Beach, North Carolina, February 01, 2003