Sheneeta White

Associate Professor, Operations and Supply Chain Management

whit6237@stthomas.edu

(651) 962-5438

2115 Summit Ave
McNeely Hall 329
St. Paul, MN 55105

B.S., , Xavier University of Louisiana
M.B.A., , North Carolina State University
Ph.D., Operations Management, Virginia Polytechnic Institute & State University

See publications in UST Research Online

Sheneeta W. White received a Ph. D. in Management Science from Virginia Tech, an M.B.A. from North Carolina State University and a B.S. degree from Xavier University of Louisiana. Dr. White's research interests include planning and control of manufacturing and service operations, service value chains, and healthcare quality. Her current research focuses on planning and scheduling of complex services operations. She has published her work in the European Journal of Operational Research (EJOR), the International Journal of Production Economics (IJPE) and International Journal of Information and Operations Management Education (IJIOME). She is a member of the Institute for Operations Research and Management Science (INFORMS), Decision Sciences Institute (DSI) and the Production and Operations Management Society (POMS). Dr. White's teaching responsibilities are in the areas of operations management at the undergraduate and graduate levels.

Fall 2017 Courses
Fall 2017 Courses
Crs - Sec Title Days Time Location
OPMT 310 - 05 Operations Management M - W - - - - 1335 - 1510 MCH 114
Description of course Operations Management : CRN: 42991 4 Credit Hours
Operations management focuses on planning, coordination and control of activities involved in the transformation of resources into goods and services. This course will examine the concepts and techniques utilized in the management of manufacturing and service operations. This course will focus on the strategic use of the tactical tools of operations management. Topics covered include the management of process, technology, production, six-sigma quality, inventory, supply chain, workforce, business process improvement and lean management in operating systems. After completing this course, students will have a greater appreciation for the strategic power of the operations function and greater knowledge of how effective operations management can enable an organization to attain a sustainable competitive advantage. Prerequisites: Junior standing; STAT 220; and MATH 101 or higher; concurrent or previous enrollment in MGMT 305 recommended
Schedule Details
Location Time Day(s)
OPMT 360 - D01 Service Operations Management M - W - - - - 1525 - 1700 MCH 114
Description of course Service Operations Management : CRN: 43002
The service sector is the fastest-growing sector of the economy. This course is designed to explore the dimensions of service operations management and the process of ongoing improvement. Outstanding service organizations are managed differently than their manufacturing counterparts. The results show not only in terms of conventional operational measures of performance, but also in the enthusiasm of the employees and degree of customer satisfaction, where efficient and effective service is taken as a positive experience. This course aims at applying tools learned in Operations Management as well as integrating student learning from other areas such as strategy, marketing, technology and organizational issues in the service industry. Service sectors covered in this course include airlines, health care, hotels, restaurants, entertainment & recreation, and service consulting. Offered Spring semester. Prerequisite: OPMT 310
Schedule Details
Location Time Day(s)
J-Term 2018 Courses
J-Term 2018 Courses
Crs - Sec Title Days Time Location
Spring 2018 Courses
Spring 2018 Courses
Crs - Sec Title Days Time Location
OPMT 310 - 06 Operations Management M - W - - - - 1525 - 1700 MCH 115
Description of course Operations Management : CRN: 21947 4 Credit Hours
Operations management focuses on planning, coordination and control of activities involved in the transformation of resources into goods and services. This course will examine the concepts and techniques utilized in the management of manufacturing and service operations. This course will focus on the strategic use of the tactical tools of operations management. Topics covered include the management of process, technology, production, six-sigma quality, inventory, supply chain, workforce, business process improvement and lean management in operating systems. After completing this course, students will have a greater appreciation for the strategic power of the operations function and greater knowledge of how effective operations management can enable an organization to attain a sustainable competitive advantage. Prerequisites: Junior standing; STAT 220; and MATH 101 or higher; concurrent or previous enrollment in MGMT 305 recommended
Schedule Details
Location Time Day(s)
OPMT 360 - D01 Service Operations Management M - W - - - - 1335 - 1510 MCH 115
Description of course Service Operations Management : CRN: 21957 4 Credit Hours
The service sector is the fastest-growing sector of the economy. This course is designed to explore the dimensions of service operations management and the process of ongoing improvement. Outstanding service organizations are managed differently than their manufacturing counterparts. The results show not only in terms of conventional operational measures of performance, but also in the enthusiasm of the employees and degree of customer satisfaction, where efficient and effective service is taken as a positive experience. This course aims at applying tools learned in Operations Management as well as integrating student learning from other areas such as strategy, marketing, technology and organizational issues in the service industry. Service sectors covered in this course include airlines, health care, hotels, restaurants, entertainment & recreation, and service consulting. Offered Spring semester. Prerequisite: OPMT 310
Schedule Details
Location Time Day(s)
Academic and Professional Positions
  • Associate Professor, University of St. Thomas, Saint Paul / Minneapolis (2015 - present)
  • Assistant Professor, University of St. Thomas, St. Paul / Minneapolis (2009 - 2015)
  • Instructor, Virginia Polytechnic Institute & State University, Blacksburg (2007 - 2008)
  • Graduate Teaching Assistant, Virginia Polytechnic Institute & State University, Blacksburg (2005 - 2008)
  • ISV Marketing Vendor, Business Analyst, Project Team Lead, Info Tech Specialist, IBM Corporation, Triangle Park (1998 - 2005)

Professional Memberships
  • Decision Sciences Institute
  • Institute for Operations Research & the Management Sciences (INFORMS)

Professional Service
  • APICS - Advancing Productivity and Innovative Competitive Success,
  • Academy of Management, Reviewer
  • European Journal of Operational Research, Reviewer
  • INFORMS - Institute for Operations Research and the Management Sciences,
  • INFORMS - Institute for Operations Research and the Management Sciences, Reviewer
  • International Journal of Production Economics, Reviewer

Publications
  • Russell, R., Johnson, D. M., & White, S. W. (forthcoming). Perceptions of care quality and the effect on patient satisfaction. International Journal of Quality and Reliability Management, (33)(8), pp. 1202-1229
  • Finnegan, A., Klein, M., Michaelson, C. M., & White, S. W. (2016). Can business help to cultivate peace and wellbeing? A pedagogical case study. Business, Peace & Sustainable Development, (2016)(8), pp. 55-69
  • Russell, R., Johnson, D., & White, S. W. (2015). Patient perceptions of quality: Analyzing patient satisfaction surveys. International Journal of Operations and Production Management, (35)(8), pp. 1158-1181
  • White, S. W., & Bordoloi, S. (2015). A review of DEA-based resource and cost allocation models: Implications for services. International Journal of Services and Operations Management, (20)(1), pp. 86-101
  • Grimm, S. D., & White, S. W. (2014). A simulation study of the influences of PCAOB regulatory guidance on the internal control audit process: An analysis of relationships, risk and information sharing. Research on Professional Responsibility and Ethics in Accounting, (18), pp. 33-67
  • Sanders Jones, J., White, S. W., & Olson, J. R. (2013). University of St. Thomas uses AHP to grow operations management major. International Journal of Information and Operations Management Education, (5)(2), pp. 130-153
  • White, S. W. (2012). An experimentally confirmed manpower planning model of services under production function uncertainties. International Journal of Production Economics, (141)(2), pp. 478-484
  • White, S. W., & Badinelli, R. D. (2011). A model for efficiency-based resource integration in services. European Journal of Operational Research, (217)(2012), pp. 439-447

Books and Chapters
  • White, S. W. (2013). Sustainability in Supply Chain Management Casebook: Applications and Best Practices. In Steven Leon (Ed.), GroBaby foods: Green sourcing. New Jersey: Prentice Hall

Research Interests
  • Manufacturing
  • Operations
  • Service Operations

Presentations
  • "Product review influence on producer decision making" POMS Annual Conference, January 01, 2017
  • "An experimental investigation on the impact of feedback on quality management" POMS - Production and Operations Management Society, Washington, District of Columbia, May 01, 2015
  • "Multi-year multivariate modeling of service quality and patient satisfaction" POMS - Production and Operations Management Society, Washington, District of Columbia, May 01, 2015
  • "SAP Lumira for data visualization" OCB Research Forum, Minneapolis, Minnesota, April 01, 2015
  • "Analyzing patient satisfaction surveys for process improvement" POMS - Production and Operations Management Society, Atlanta, Georgia, May 01, 2014
  • "A simulation study of the influence of PCAOB regulatory guidance on the internal control audit process" OCB Faculty Research Symposium, Minneapolis, Minnesota, April 01, 2013
  • "A simulation study of the effects of perceived risk and information sharing on the internal control reporting process" AAA - American Accounting Association Midwest Region, St. Louis, MO, October 01, 2012
  • "A simulation study of the effects of perceived risk and information sharing on the internal control reporting process" AAA - American Accounting Association, Denver, CO, August 01, 2011
  • "A simulation study of the effects of perceived risk and information sharing on the internal control reporting process" AAA - American Accounting Association, Denver, CO, August 01, 2011
  • "The impact of co-production on workforce planning decisions" INFORMS - Institute for Operations Research and the Management Sciences, San Diego, California, October 01, 2009
  • "Applying technology functions in service operations" INFORMS - Institute for Operations Research and the Management Sciences, Washington, District of Columbia, October 01, 2008
  • "Business to business service operations planning with client involvement" Decision Sciences Institute, Phoenix, Arizona, November 01, 2007
  • "The impact of client involvement on business to business service operations planning" INFORMS - Institute for Operations Research and the Management Sciences, Seattle, Washington, November 01, 2007
  • "Operations planning for B2B services with client involvement" DSI Mini-Conference on Service Sciences, Pittsburgh, PA, May 01, 2007
  • "'Using QFD to Improve SOA Applications in the Retail Industry'" DSI Mini-Conference on Service Sciences, Pittsburgh, PA, May 01, 2007
  • "Holonic manufacturing: A simulation study" INFORMS - Institute for Operations Research and the Management Sciences, Pittsburgh, Pennsylvania, November 01, 2006