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Academic Background

B.A., University of Minnesota
M.B.A., St. Cloud State University
Ph.D., University of Nebraska

Research Specialties

• Global Operations Management
• Impact of e-Commerce on Operations Management
• Information Sharing in the Supply Chain
• Implementation of Health Care Initiatives
• Use of Quality Programs in Health Care Settings

Current Research

• Effect of Lean Six Sigma on Governmental Health Care Programs
• Operational Analysis of Public and Private Run Health Care Program

Major Works

• "Operational, Economic and Mission Elements in Not-For-Profit Organizations: A Case of the Chicago Symphony Orchestra," with J Belohlav and K Boyer, Journal of Operations Management, Vol. 25 (3), pp 125-143, 2005.
• "Internet Ticketing in a Not-For-Profit, Service Business: Building Customer Loyalty," with K. Boyer, International Journal of Operations and Production Management, Vol. 25 (1) pp 74-93, 2005 .
• "Factors Influencing the Utilization of Internet Purchasing in Small Organizations," with K. Boyer, Journal of Operations Management, Vol. 21 (2), pp 225-245 2002.
• "Drivers of Internet Purchasing Success," with K. Boyer, Production and Operations Management, Vol. 11 (4), pp 480-498, 2002.
• "Consumer Perceptions of Product Quality: Made in China," with M. Schniederjans and Q. Cao, Quality Management Journal, Vol. 11 (3), pp 8-19, 2004.
• "Examining Quality Improvement Programs: The Case of Minnesota Hospitals," with James Belohlav, Lori Cook, and Julie Hays (2008) Health Services Research, Vol. 43,n5, pp 1787-1806.
• "The Quandry of Serving Multiple Masters:  An Institutional Exploratory Analysis of Publishing in Business Law," with James Belohlav, Laura Hartman and Robert Rubin (2006), Midwest Law Review, V20, pp 1-22. Won the best paper of the year award from Midwest Law Review.
• "The Sky's the Limit: An Activity for Teaching Project Management:  An Experiential Learning Activity," with Lori Cook, (2006), Journal of Manageent Education, V30, pp 404-420. 
  

Significant and Scholarly and Professional Honors

• Best paper award, Midwest Law Review, V20,     pp 1-22.