1-651-962-4283
Send an email

Academic Background

B.A., University of Minnesota
M.B.A., St. Cloud State University
Ph.D., University of Nebraska

Research Specialties

• Global Operations Management
• Impact of Ecommerce on Operations Management
• Information Sharing in the Supply Chain

Current Research

• How does structure impact the performance of the supply chain?
• Impact of Internet operations on firm value

Major Works

• "Operational, Economic and Mission Elements in Not-For-Profit Organizations: A Case of the Chicago Symphony Orchestra," with J Belohlav and K Boyer, Journal of Operations Management, Vol. 25 (3), pp 125-143, 2005.
• "Internet Ticketing in a Not-For-Profit, Service Business: Building Customer Loyalty," with K. Boyer, International Journal of Operations and Production Management, Vo. 25 (1) pp 74-93, 2005 .
• "Factors Influencing the Utilization of Internet Purchasing in Small Organizations," with K. Boyer, Journal of Operations Management, Vol. 21 (2), pp 225-245 2002.
• "Drivers of Internet Purchasing Success," with K. Boyer, Production and Operations Management, Vol. 11 (4), pp 480-498, 2002.
• "Consumer Perceptions of Product Quality: Made in China," with M. Schniederjans and Q. Cao, Quality Management Journal, Vol. 11 (3), pp 8-19, 2004.