Heather Lutz
Assistant Professor : Decision Sciences Department
Academic Background
B.S., Mathematics, The Pennsylvania State University
M.B.A., The George Washington University
Ph.D., Supply Chain Management, Syracuse University
Research Interests
- Supply chain capabilities
- Quality function deployment
- Impact of priority queues
- Benchmarking
Current Research
- Investments in supply chain capabilities
- Impact of priority queues on customer satisfaction
- Global benchmarking of supply chain education
Significant Scholarly Honors
- Certificate in University Teaching, Syracuse University, 2008
Current Community Relationships
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CPIM Certified, APICS, 2008
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Robert H. Brethen Operations Management Institute, Syracuse University, 2004-2008
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Teaching Fellow, Syracuse University, 2005-2007
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CAPS Research Scholarship, 2005-2007
