Assistant Professor : Operations and Supply Chain Management Department
B.S., Mathematics, The Pennsylvania State University
M.B.A., The George Washington University
Ph.D., Supply Chain Management, Syracuse University
- Supply chain capabilities
- Quality function deployment
- Impact of priority queues
- Investments in supply chain capabilities
- Impact of priority queues on customer satisfaction
- Global benchmarking of supply chain education
- Lutz, H., D. O. Vang, and W. D. Raffield, “Using Game Theory to Predict Supply Chain Cooperation,” Performance Improvement Journal 51:3 (2012): 19-23.
- Birou, L, and H. Lutz, "First Things First for New Faculty...," Decision Line, January 2010.
- “Benchmarking SCM University Education.” Paper presented at the IIAPS SCM Best Practice Roundtable, June 2012.
- “On the expected distance of a random walk through n points.” Paper presented in the Distinguished Lecture Series in Industrial Engineering, The Pennsylvania State University, March 15, 2012.
- “The knowledge gap: A look at higher education versus industry needs." Paper presented via a webinar for the Supply Chain Council and Supply Chain Talent Acquisition, January 19, 2012.
- "Benchmarking Study SCM Syllabi: Focus on Operations Courses." Paper presented at the Oxford Business & Economics Conference (OBEC), London, England, June, 2010.
Significant Scholarly Honors
- Certificate in University Teaching, Syracuse University, 2008
Current Community Relationships
CPIM Certified, APICS, 2008
Robert H. Brethen Operations Management Institute, Syracuse University, 2004-2008
Teaching Fellow, Syracuse University, 2005-2007
CAPS Research Scholarship, 2005-2007