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Academic Background
B.S., Mathematics, The Pennsylvania State University
M.B.A., The George Washington University
Ph.D., Supply Chain Management, Syracuse University

Research Interests

• Supply chain capabilities
• Quality function deployment
• Impact of priority queues
• Benchmarking

Current Research

• Investments in supply chain capabilities
• Impact of priority queues on customer satisfaction
• Global benchmarking of supply chain education
  

Major Works

• Lutz, H., D. O. Vang, and W. D. Raffield, “Using Game Theory to Predict Supply Chain Cooperation,” Performance Improvement Journal 51:3 (2012): 19-23.
• Birou, L, and H. Lutz, "First Things First for New Faculty...," Decision Line, January 2010. 
   

Invited Presentations

• “Benchmarking SCM University Education.” Paper presented at the IIAPS SCM Best Practice Roundtable, June 2012.
• “On the expected distance of a random walk through n points.” Paper presented in the Distinguished Lecture Series in Industrial Engineering, The Pennsylvania State University, March 15, 2012.
• “The knowledge gap: A look at higher education versus industry needs." Paper presented via a webinar for the Supply Chain Council and Supply Chain Talent Acquisition, January 19, 2012.
• "Benchmarking Study SCM Syllabi: Focus on Operations Courses." Paper presented at the Oxford Business & Economics Conference (OBEC), London, England, June, 2010.
 

Significant Scholarly Honors

• Certificate in University Teaching, Syracuse University, 2008

Current Community Relationships

• CPIM Certified, APICS, 2008
• Robert H. Brethen Operations Management Institute, Syracuse University, 2004-2008
• Teaching Fellow, Syracuse University, 2005-2007
• CAPS Research Scholarship, 2005-2007