Faculty & Research

Heather Lutz

Assistant Professor : Operations and Supply Chain Management Department
Heather Lutz’  research interests include supply chain management, humanitarian supply chain management and priority queues. Originally from the suburbs of Philadelphia, Lutz received a B.S. in mathematics from Penn State. She has an M.B.A. in logistics, operations and materials management from the George Washington University and received her Ph.D. in supply chain management from Syracuse University. Her industry experience includes positions as a logistics analyst, commodity manager and a program manager at Hewlett Packard and Agilent Technologies. She is CPIM certified by APICS and is a member of DSI, APICS and ISM. more

Academic Background

B.S., Mathematics, The Pennsylvania State University
M.B.A., The George Washington University
Ph.D., Supply Chain Management, Syracuse University

Research Interests

  • Supply chain capabilities
  • Quality function deployment
  • Impact of priority queues
  • Benchmarking

Current Research

  • Investments in supply chain capabilities
  • Impact of priority queues on customer satisfaction
  • Global benchmarking of supply chain education

Major Works

  • Lutz, H., D. O. Vang, and W. D. Raffield, “Using Game Theory to Predict Supply Chain Cooperation,” Performance Improvement Journal 51:3 (2012): 19-23.
  • Birou, L, and H. Lutz, "First Things First for New Faculty...," Decision Line, January 2010. 

Invited Presentations

  • “Benchmarking SCM University Education.” Paper presented at the IIAPS SCM Best Practice Roundtable, June 2012.
  • “On the expected distance of a random walk through n points.” Paper presented in the Distinguished Lecture Series in Industrial Engineering, The Pennsylvania State University, March 15, 2012.
  • “The knowledge gap: A look at higher education versus industry needs." Paper presented via a webinar for the Supply Chain Council and Supply Chain Talent Acquisition, January 19, 2012.
  • "Benchmarking Study SCM Syllabi: Focus on Operations Courses." Paper presented at the Oxford Business & Economics Conference (OBEC), London, England, June, 2010.

Significant Scholarly Honors

  • Certificate in University Teaching, Syracuse University, 2008

Current Community Relationships

  • CPIM Certified, APICS, 2008
  • Robert H. Brethen Operations Management Institute, Syracuse University, 2004-2008
  • Teaching Fellow, Syracuse University, 2005-2007
  • CAPS Research Scholarship, 2005-2007