Academic Background

B.S, mathematics, North Dakota State University
M.B.A., University of St. Thomas

Teaching Specialities

• Baldrige performance excellence
• Strategic marketing
• Account management
• Product planning
• Change management 

Career Highlights

• Executive management positions in strategic planning, marketing, account management and business development in multiple technology-based Fortune 500 companies as well as start-up organizations
• Member of the Board of Examiners, Team Leader Baldrige Performance Excellence Program, NIST/US Dept of Commerce
• Consultant in change management/performance excellence (for-profit & nonprofit organizations) 

Publications

•  Baldrige Performance Excellence Program case studies:
     Sandy Hill School District (education) 2004 
     Tillingate Living (healthcare 2012)
     Share Foods (nonprofit) 2007
     Tillingate Living (healthcare 2012)

Invited Presentations

• Understanding Performance Excellence, US Dept of Veterans Affairs, 2005, 2006
• Understanding the Voice of the Customer, American Society of Quality, National Auditors Conference 2002
• Customer/Market Focus, Baldrige Performance Excellence Program Conferences, 2001, 2002
• Minnesota Association of State Educators 2003

Board Appointments

• Board of Examiners, US Dept of Commerce/National Institute of Standards, Baldrige Performance Excellence Program 1996 through 2010
• US Dept of Veterans Affairs Carey Award Judge 2004-2006