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Academic Background
B. Tech., electrical engineering, Institute of Technology, Varanasi, India
M.B.A., operations/finance, Xavier Institute (XLRI), Jamshedpur, India
Ph.D., operations management, University of Texas, Austin

Research Specialties

• Service management (health care, call centers, airlines, hospitality)
• Process analysis & design
• Lean Management & Six-Sigma Operations 
• Flexibility & efficiency in operations
• Project management
• Theory of constraints & Bottleneck Management

Current Research

• Capacity management in health care
• Process analysis & design; process innovation & re-engineering
• Improving efficiency, productivity, quality in health care
• CRM Performance Evaluation in Knowledge Management
• Design for control: a new perspective on product design
• Developing efficient tournament schedules for golfers and tennis players

Major Works

•  Fitzsimmons, James, Mona Fitzsimmons, and Sanjeev Bordoloi. Service Management: Operations, Strategy, Information Technology, 8th edition. McGraw-Hill, 2013.
• Bordoloi, S. and W. Gu, “Performance Evaluation of Metro Stations in Shanghai," International Journal of Services and Operations Management 11:2 (2012): 151-168.
• "Who's the Real Bottleneck?" International Journal of Global Business and Economics (IJGBE) 2-3 (2009): 33-42.
• "A Quantitative Model for CRM Performance Evaluations," Journal of International Technology & Information Management 17:2 (2008): 99-110.
• Bordoloi, Sanjeev and H. Guerrero, "Design for Control: A New Perspective on Product Design," International Journal of Production Economics 113 (2008): 346-358.
• Bordoloi, Sanjeev and K. Beach, "Improving Operational Efficiency in an Inner-City Emergency Department," Health Service Management Research 20 (2007). 
• "A Control Rule for Recruitment Planning in Knowledge-Intensive Engineering Consultancy," Journal of Productivity Analysis 26 (October, 2006): 147-163.
• "Agent Recruitment Planning in Knowledge-Intensive Call Centers," Journal of Service Research 6:4 (May, 2004): 309-323.
• Bordoloi, Sanjeev and H. Matsuo, "Human Resource Planning in Knowledge-Intensive Operations: A Model for Learning with Stochastic Turnover," European Journal of Operations Research 130 (2001): 169-189.
• Bordoloi, Sanjeev and E. J. Weatherby, "Managerial Implications of Calculating Optimal Nurse Staffing Mix in Medical Units," Health Care Management Review 24:4 (1999): 35-44.
• Bordoloi, Sanjeev, W. W. Cooper and H. Matsuo, "Flexibility, Adaptability and Efficiency in Manufacturing Systems," Journal of Production and Operations Management 8:2 (1999): 133-150.

Significant Scholarly Honors

• "List of Teachers Ranked as Excellent by Students" for two graduate courses, University of Illinois at Urbana-Champaign, 2006-07.
• Sam M. Walton Free Enterprise Fellow in recognition of leadership in Students In Free Enterprise (SIFE), 2001-05.
• Alfred Page Graduate Teaching Award, College of William & Mary, 2004.
• Outstanding Paper Award at Southeast DSI conference, Charleston, 2004.
• Professor N Mukherjee Silver Jubilee Award for securing first position in Economics area in the MBA class at XLRI, Jamshedpur, India, 1992.

Current Community Relationships

• Member, Institute for Operations Research & Management Sciences (INFORMS)
• Member, Manufacturing & Service Operations Management (MSOM)
• Member, Production & Operations Management Society (POMS)
• Member, Decision Sciences Institute (DSI)