651-962-4132
Send an email

Academic Background
B. Tech., Electrical Engineering, Institute of Technology, Varanasi, India
M.B.A., Operations/Finance, Xavier Institute (XLRI), Jamshedpur, India
Ph.D., Operations Management, University of Texas, Austin

Research Specialties

• Service Management (Healthcare, Call Centers, Airlines, Hospitality)
• Process Analysis & Design
• Flexibility & Efficiency in Operations
• Project Management
• Theory of Constraints

Current Research

• Capacity Management in Health Care
• Process Analysis & Design; Process Innovation & Reengineering
• Improving Efficiency, Productivity, Quality in Health Care
• CRM Performance Evaluation in Knowledge Management
• Design for Control: A New Perspective on Product Design
• Developing Efficient Tournament Schedules for Golfers and Tennis Players

Major Works

• "Design for Control: A New Perspective on Product Design," with H. Guerrero, International Journal of Production Economics (forthcoming)
• "Improving Operational Efficiency in an inner-City Emergency Department," with K. Beach, Health Service Management Research, Vol. 20, 2007. 
• "A Control Rule for Recruitment Planning in Knowledge-Intensive Engineering Consultancy," Journal of Productivity Analysis, Vol. 26, October 2006, p 147-163
• "Agent Recruitment Planning in Knowledge-Intensive Call Centers," Journal of Service Research, Vol. 6, No. 4, May 2004, p 309-323
• "Human Resource Planning in Knowledge-Intensive Operations: A Model for Learning with Stochastic Turnover," with H. Matsuo, European Journal of Operations Research, Vol. 130, 2001, p 169-189
• "Managerial Implications of Calculating Optimal Nurse Staffing Mix in Medical Units," with E. J. Weatherby, Health Care Management Review, Vol. 24, No. 4, 1999, p 35-44
• "Flexibility, Adaptability and Efficiency in Manufacturing Systems," with W. W. Cooper and H. Matsuo, Journal of Production and Operations Management, Vol. 8, No. 2, 1999, p 133-150

Significant Scholarly Honors

• Sam M. Walton Free Enterprise Fellow in recognition of leadership in Students In Free Enterprise (SIFE), 2001-05
• Alfred Page Graduate Teaching Award, College of William & Mary, 2004
• “List of Teachers Ranked as Excellent by Students” for two graduate courses, University of Illinois at Urbana-Champaign, 2006-07
• Outstanding Paper Award at Southeast DSI conference, Charleston, 2004
• Professor N Mukherjee Silver Jubilee Award for securing first position in Economics area in the MBA class at XLRI, Jamshedpur, India, 1992

Full-Time Professional Experience (total of seven years)

• Applied Materials, Austin, Texas – factory simulation, productivity improvement, cycle time reduction, efficient staffing policy design.
• Motorola, Austin, Texas – Enterprise Model design, Power-PC market analysis
• Tata Steel, Jamshedpur, India – project management, engineering consulting
  

Membership in Professional Societies

• Institute for Operations Research & Management Sciences (INFORMS)
• Manufacturing & Service Operations Management (MSOM)
• Production & Operations Management Society (POMS)
• Decision Sciences Institute (DSI)