Opus College of Business

Sanjeev Bordoloi

Associate Professor
 

651-962-4132
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Academic Background
B. Tech., Electrical Engineering, Institute of Technology, Varanasi, India
M.B.A., Operations/Finance, Xavier Institute (XLRI), Jamshedpur, India
Ph.D., Operations Management, University of Texas, Austin

Research Specialties

  • Service Management (Healthcare, Call Centers, Airlines, Hospitality)
  • Process Analysis & Design
  • Flexibility & Efficiency in Operations
  • Project Management
  • Theory of Constraints

Current Research

  • Capacity Management in Health Care
  • Process Analysis & Design; Process Innovation & Reengineering
  • Improving Efficiency, Productivity, Quality in Health Care
  • CRM Performance Evaluation in Knowledge Management
  • Design for Control: A New Perspective on Product Design
  • Developing Efficient Tournament Schedules for Golfers and Tennis Players

Major Works

  • "Design for Control: A New Perspective on Product Design," with H. Guerrero, International Journal of Production Economics (forthcoming)
  • "Improving Operational Efficiency in an inner-City Emergency Department," with K. Beach, Health Service Management Research, Vol. 20, 2007. 
  • "A Control Rule for Recruitment Planning in Knowledge-Intensive Engineering Consultancy," Journal of Productivity Analysis, Vol. 26, October 2006, p 147-163
  • "Agent Recruitment Planning in Knowledge-Intensive Call Centers," Journal of Service Research, Vol. 6, No. 4, May 2004, p 309-323
  • "Human Resource Planning in Knowledge-Intensive Operations: A Model for Learning with Stochastic Turnover," with H. Matsuo, European Journal of Operations Research, Vol. 130, 2001, p 169-189
  • "Managerial Implications of Calculating Optimal Nurse Staffing Mix in Medical Units," with E. J. Weatherby, Health Care Management Review, Vol. 24, No. 4, 1999, p 35-44
  • "Flexibility, Adaptability and Efficiency in Manufacturing Systems," with W. W. Cooper and H. Matsuo, Journal of Production and Operations Management, Vol. 8, No. 2, 1999, p 133-150

Significant Scholarly Honors

  • Sam M. Walton Free Enterprise Fellow in recognition of leadership in Students In Free Enterprise (SIFE), 2001-05
  • Alfred Page Graduate Teaching Award, College of William & Mary, 2004
  • “List of Teachers Ranked as Excellent by Students” for two graduate courses, University of Illinois at Urbana-Champaign, 2006-07
  • Outstanding Paper Award at Southeast DSI conference, Charleston, 2004
  • Professor N Mukherjee Silver Jubilee Award for securing first position in Economics area in the MBA class at XLRI, Jamshedpur, India, 1992

Full-Time Professional Experience (total of seven years)

  • Applied Materials, Austin, Texas – factory simulation, productivity improvement, cycle time reduction, efficient staffing policy design.
  • Motorola, Austin, Texas – Enterprise Model design, Power-PC market analysis
  • Tata Steel, Jamshedpur, India – project management, engineering consulting

Membership in Professional Societies

  • Institute for Operations Research & Management Sciences (INFORMS)
  • Manufacturing & Service Operations Management (MSOM)
  • Production & Operations Management Society (POMS)
  • Decision Sciences Institute (DSI)