Center for Health & Medical Affairs

Center for Health & Medical Affairs

High Performance Health Care

The Center for Health and Medical Affairs conducts many activities to support the delivery of “high performance health care.”  A high-performing health care system will have outstanding clinical quality, low costs and be trusted and engaged by its patients.

High performance is achievable by both individuals and health care systems if three components are present. First, the delivery of health care services must use the best evidence-based contemporary clinical diagnostic and therapeutic tools.  Second, health care leaders need to use the most effective leadership practices to drive individual and organizational performance.  Finally the best science-based management practices need to be deployed throughout the delivery system.    

The research and educational programs of CHMA are focused on supporting the achievment of high performance health care through improvements in the leadership and management of health care organizations.

CHMA supports the two national standards that best exemplify the achievement of high performance health care. For individuals the Health Care Leadership Alliance set of competencies provides a national standard. The Baldrige award Health Care Criteria provides the framework to measure organizational excellence.

   Individual Performance

Individual performance is  a combination of the skill and knowledge that an individual possesses. A comprehensive catalog of approximately 300 skill and knowledge competencies has been assembled by the The Healthcare Leadership Alliance, a collaboration of the leading health care professional associations  including:

  • American College of Healthcare Executives
  • American College of Physician Executives
  • American Organization of Nurse Executives
  • Healthcare Financial Management Association
  • Healthcare Information and Management Systems Society
  • Medical Group Management Association

The competencies are categorized into five critical domains illustrated in  Figure 1.  These domains and their topical areas are listed below.

;Helathcare Leadership Alliance Competencies

1. Communications and Relationship Management
- Relationship Management
- Communications Skills
- Facilitation Skills

2. Leadership
- Leadership Skills
- Organizational Culture and Growth
- Strategic Planning and Advocacy

3. Professionalism
- Personal and Professional Ethics
- Professional and Community Contribution
- Continuing Education and Lifelong Learning

4. Knowledge of the Health Care Environment
- Health care Issues and Trends
- Health care Personnel
- Standards and Regulations

5. Business Skills and Knowledge
- Problem Solving and Decision Making
- Systems Thinking
- General Management
- Financial Management
- Human Resources
- Organizational Dynamics and Governance
- Strategic Planning and Marketing
- Information Management
- Risk Management
- Quality Improvement

Individuals can use alf assessment tool developed by ACHE to identify areas of strength as well as areas for personal development. Organizations can survey their employees to develop training and organizational development activities.

   Organizational Performance 

For organizations, the model is built around the Baldrige Health Care Criteria for Performance Excellence.

The Baldrige Health Care Criteria for Performance Excellence are designed to measure an organization's success in the marketplace in delivering high-performing, high-integrity health care. Baldrige award winners demonstrate a stategy that is effectively executed, alingment of processes and resources, engagment of stakeholders, patients and workforce, and outstanding results.

The requirments of the Health Care Criteria for Performance Excellence are embodied in Seven categorie and their relationships are illustrated in Figure 2.

>;Helathcare Leadership Alliance Competencies


   CHMA and High Performance Health Care

The educational programs of the Opus College of Business are designed to embrace this model and these national standards. They also inform the research agenda of the Center for Health and Medical Affairs


High Performance Health Care Blog

Keep up to date with the latest trends in health care leadership and management by reading High Performance Health Care.  This blog is authored by the faculty and staff of the St. Thomas health care programs.  In our weekly postings we identify significant new articles in the business literature, review key concepts being taught in St. Thomas programs, report on findings from faculty research projects and summarize the many events held here on campus.

This blog is written to be of use to  progressive health care leaders, clinicians, policymakers and academics.  Get the latest posting by subscribing - it's free and easy.  Find out how > 


University of St. Thomas Health Care Degree and Professional Development Programs

Health Care UST MBA

A 27-month distance learning M.B.A. program tailored specifically to the unique opportunities and challenges faced by health care professionals.
Learn more about the Health Care UST MBA»

Physician Leadership College

An 18-month cohort-style program that enhances the leadership capacity of physicians guiding health care organizations.
Learn more about Physician Leadership College (PLC)»

Custom Programs in Health Care

The University of St. Thomas develops tailored educational programs that help health care organizations achieve specific learning objectives.
Learn more about our Custom Programs»

Health Care Professional Development

Explore opportunities to increase your knowledge and gain fresh insights.
Learn more about our Professional Development Programs»

The National Institute of Health Policy (NIHP)

A not-for-profit, membership organization comprised of health care industry leaders from throughout the Upper Midwest and led by Senior Health Policy Fellow, former U.S. Senator Dave Durenberger.
Learn more about NIHP»