Family Business Center
Tools for Managing Conflict in Your Family Business
Friday, January 17, 7:30 AM
Conflict is inevitable in any business and any family. Family business presents a unique mix of the two and an environment where conflict can feel like it has significant consequences. Learn important tools for anticipating, minimizing and managing conflict in your family business.
Kalli Matsuhashi is the owner of Executive Confidante. She is a family business advisor and executive coach. As an advisor to family businesses, Matsuhashi helps companies address issues related to family dynamics, in particular the conflict that tends to arise at times of transition. She uses her training and experience as a psychologist to guide and coach family members through their disagreements and conflicting needs. She also has a background in management consulting and organizational development, and can support the development of effective structures and processes to support family business development.
In her role as an executive coach, Matsuhashi specializes in helping organizations address the behaviors of abrasive leaders - leaders or managers that have demonstrated a pattern of bullying behavior with their coworkers. She also provides conflict coaching - coaching with individuals to help them resolve interpersonal conflicts at work.
Matsuhashi received her master’s degree in psychology from Saint Mary’s University of Minnesota, and is a licensed psychologist and licensed marriage and family therapist based in Eagan.
Jean Morrison is president of Morrison & Associates, Inc., a human resource management consulting firm serving the human resource management needs of businesses and organizations for 26 years. She is an executive coach, consultant and facilitator, coaching executives, managers and key individual contributors in developing the thinking, being and doing that constitute the most effective leadership in their organizations. She also coaches teams and work groups around issues of communication, trust, commitment, conflict, collaboration and accountability. Morrison is highly recognized for her insight coaching and conflict resolution, and is a founding partner of RESOLVE, a consulting firm providing conflict management and professional training and development services.
Before founding Morrison & Associates, Inc., Morrison held key management and officer positions with Pillsbury, Green Giant, Michigan National Bank, St. Joseph Bank & Trust and Norwest Bank. She has been an instructor at the University of Minnesota for 24 years in the areas of conflict management, communications and human resource management, and provides presentations, workshops and keynote talks to hundreds of people each year. She has received numerous awards and recognition for her presentation ability and community service, such as Woman of the Year, Minnesota Small Business Advocate, Volunteer of the Year and Speaker of the Year, and serves on several area boards and donates significant time to assisting minority businesses in the area of human resources. Morrison is a certified mediator through The Minneapolis Mediation Program and a mentor at the Metropolitan Economic Development Association and Minneapolis Public Schools.
John Hughes has worked as an employee and independent consultant of family-owned and closely- held businesses for more than 30 years. He supports his clients’ continual development of relationships, leadership talent, organization and culture to create a sustainable business and healthy family. He has extensive experience working with businesses in the construction and real estate industry, including contractors, developers, real estate management and architectural firms. He has also worked with financial institutions, manufacturers, and transportation, retail and service firms. Hughes’ consulting approach is holistic—balancing strong, healthy family relationships with sound business structures. Through developing business families’ awareness of communication patterns and using objective assessment tools, he helps family owners identify and develop shared vision to achieve their business goals. Hughes works at both the individual and organizational level consulting on topics ranging from leadership and talent development to team and partnership effectiveness and conflict resolution.
Ritch Sorenson, Ph.D., is a full professor and the Opus Endowed Chair in Family Business at the University of St. Thomas, and the academic director of the Family Business Center. Before beginning his academic career, he was a third generation owner in a bank. Before his tenure at St. Thomas, Sorenson was the Trinity Company Professor of Management at Texas Tech University, where he was recognized for excellence in teaching, served as area coordinator for Management (department chair) and directed the centers for Entrepreneurship and Family Business, and for Communication. At Texas Tech University, Sorenson was an early pioneer in establishing a family business emphasis in management. He continues to build courses and education programs in family business at the University of St. Thomas.
A note to family business advisors: The breakfast series is restricted to members of family businesses.