The Information Resources and Technologies’ Tech Desk will be operating on reduced hours (9 a.m.-5 p.m.) Dec. 21-23 and will be closed for the Christmas and New Year’s holidays Dec. 24-Jan. 3. The Tech Desk and will not be available to assist members of the UST community with password changes during the holiday break. 

Account holders who have an expired or forgotten passwords and have not set up their identity challenge questions will need to wait for assistance until Tech Desk operations resume on Jan. 4, 2010. NetID account holders who have visited UST’s NetID system and set up their challenge questions may use the system to change passwords 24 hours a day, seven days a week; consequently, IRT strongly recommends that all UST faculty, staff and students visit the NetID System to set up their identity challenge questions before the Tech Desk closes at 5 p.m. Wednesday, Dec. 23.

Using the NetID system not only gives users access to password changes 24/7 but also allows for password changes without having to divulge private information over the phone in order to establish identity. To set up identity challenge questions:

• Visit http://www.stthomas.edu/password.
• Log into the system with your NetID and current password.
• Follow the on-screen instructions to set up your identity challenge questions.

For more information contact the IRT Tech Desk.