Student Concerns and Complaints

At the earliest stages, a concern or complaint may be resolved with the support, involvement or intervention of a university faculty or staff member. It is advisable to voice concerns as soon as possible, and to seek informal resolution if possible, as this facilitates early resolution. Raising an issue can often resolve a problem quickly and informally; a complaint (which may, for instance, be founded on misunderstanding or disagreement) can sometimes simply require a discussion between parties, without the need for any further action.

If, however, a student feels that a complaint has not been dealt with satisfactorily he/she should use the appropriate formal university process to have the issue addressed. After exhausting the university process if a student still has a concern or complaint he/she may express their concern to the appropriate state authorizer or accrediting body.